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Work Background
iHeartMediaTechnical Team Lead - Special Billing
May. 2023United StatesOn a daily basis, I facilitate communication and contribute to the excellence of iHeartMedia's special billing team. I maintain daily and monthly reporting of special billing metrics, step in as needed to assist with invoice adjustment & special bill creation, and provide ongoing client-facing monthly campaign recaps for over 160 auto dealerships across the country.
iHeartMediaSales Operations Support Specialist
Jun. 2021 - May. 2023Portland, Oregon, United StatesSo much more goes into sales than just talking to the client, and that's where I come in. Designing awesome sales presentations that showcase what iHeartMedia can do for you. Getting orders put in to be put on the air or run through one of our fantastic digital products and adjusting those orders when necessary to support the client's goals. Pulling proof of performance, whether it's a list of verified spots or a clip of your ad playing on the radio. Facilitating billing adjustments as necessary. Designing a campaign recap that shows all the value we delivered to the client in a package befitting a company like iHeart. I'm well-versed in Salesforce, Netsuite, the entire Microsoft Office suite of programs, and in executing what needs to be done on our end to do our part in making campaigns successful.
AlphaCardWeb Order Processor
Dec. 2019 - May. 2021Portland, Oregon Area · On-siteI excel in positions where I'm working with rigorous standards of accuracy and tight deadlines, and processing orders for AlphaCard certainly ticked both of those boxes. There is very little margin for error when you have a storefront on Amazon and use their shipping services and every day came with a hard and fast deadline. After that, it was on to processing orders for our other storefronts, ensuring that we had what customers ordered or could provide a satisfactory substitute and making sure the order was ready for our warehouse to get it out the door ASAP. This was where I first learned the ins and outs of Netsuite and Salesforce, and got to work for an industry I previously had no experience with. (I was also extremely impressed with their swift pivot to WFH when the pandemic hit; the transition felt seamless and was certainly painless on my end.)
Jubitz CorporationAssistant Store Manager
Feb. 2019 - Dec. 2019Portland, Oregon Area• Bring in new products and monitor how well they sell
• Place orders with vendors and receive ordered product
• Conduct quarterly inventories
• Move store layout and endcaps as necessary to move more product
• Monitor and follow proper waste procedures for all disposable product
Jubitz CorporationCashier/Acting Shift Lead
Jul. 2018 - Feb. 2019On-site• Assist with processing of fuel desk administrative tasks (to include diesel price surveys, pricing and filing bills of lading for fuel, and processing end of day numbers from both the fuel lanes and gas station)
• Provide a buffer between cashiers and any customers with complaints
• Since November 2018, acting shift lead for swing shift on Sundays and Mondays
Focus ForwardTranscriptionist
Dec. 2015 - Jul. 2018Beaverton, OR · Remote• Provided highly accurate transcriptions of audio files, from focus groups to medical interviews and reports
• Self-managed, staying in constant contact with project managers to ensure client needs were met
US Army Corps of EngineersAdministrative Assistant
May. 2011 - Feb. 2012Camp Williams, UTAdministrative assistant for a project management team for the Camp Williams NSA data center project. Took meeting notes, filed plans and blueprints, interacted with contractors and customers, as well as senior USACE personnel and NSA personnel.
Shadowheart DesignOwner/Designer
Mar. 2011Ogden, UT/Portland, OR · On-siteWhen I couldn't find the wedding invitations I really wanted back in 2011, I decided to design them myself. This blossomed into running a small Etsy shop with a variety of templates to choose from, and I oversaw all the design, printing, wrapping, and shipping myself, sending invitations as close as my state and as far away as Italy. Eventually, I branched out to logo design (I love the challenge of designing a great logo) and book cover design (another challenge, as it has to convey SO much and fit in a particular file size). Drawing has never been my forte, but creating a beautiful piece of digital art, complete with the perfect typography and an on-point palette is one of my favorite things in life.
US Army Corps of EngineersArea IT Specialist
Mar. 2009 - Apr. 2011Salt Lake City, UT · Hybrid• Sole regional IT helpdesk support specialist for over 100 customers in five USACE offices in both Utah and Colorado
• Provided remote and in-person IT support for all desktop applications, including OS, Microsoft Office, virus issues, and a variety of general and engineering-specific applications.
• Maintained and tracked inventory of all IT equipment in my area of responsibility
United States Marine CorpsData Systems Specialist
Aug. 2000 - Aug. 2008On-site• Provided IT desktop and network support across a variety of shop sizes, from the platoon level to the commanding general of II Marine Expeditionary Force.
• Managed multiple multimillion dollar network equipment inventories, including location tracking and reordering parts, as well as exceeding expectations for commanding general inspections
• Created and maintained equipment records for all assigned network assets
• Created and maintained company personnel databases in both Access and Excel for more than 200 Marines, including managing training schedules
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