Requests
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Network Power<100 people
Roles
💸100%
Marketing
✨100%
Business Owner
🐦100%
Design
Geos
🇬🇷100%
Greece
Work Background
adplist.orgUX and Design Mentor
Oct. 2023GreeceMentoring on ADPlist for UI/UX Design, Digital Product Ownership and Innovation processes.
ITMLHead οf User Experience & Design
Jan. 2022Athens, Attiki, Greece · HybridLeading a dynamic team of UX/UI professionals to deliver excellence in User Experience and Interface Design. Through continuous mentoring and professional development initiatives, I ensure the team is primed to create engaging and intuitive digital interfaces that drive customer satisfaction and business success. My role encompasses fostering a culture of innovation, continuous learning, and collaborative problem-solving to perpetually elevate our UX/UI standards and outcomes.
OTE Group of Companies (HTO)Scrum Product Owner - COSMOTE id
Jan. 2018 - Dec. 2021Amaroúsion, Attiki, GreeceAs a scrum product owner of COSMOTE id I am responsible for gathering requirements from stakeholders, managing the backlog and prioritizing backlog item. Also I am setting each sprint goal and influence the team into achieving that goal. COSMOTE id is dealing with authentication, authorization and profiling of digital users and it's a major enabler for COSMOTE brand digital ecosystem consisting of various websites and applications. We achieved so far to:
1. Have more than 5 Million accounts
2. Hundreds of Thousands unique logins per day
3. Hundreds of Thousands stored payment methods
OTE Group of Companies (HTO)Digital Interfaces and UX Team Leader
Apr. 2016 - Dec. 2021Amaroúsion, Attiki, GreeceAs a UX architect and User Experience leader, I conceptualize and implement robust strategy for COSMOTE Digital Ecosystems that includes creation of common UI and UX guidelines, centralized user profile, customer identification, interoperability between apps and web solutions. This strategy played a vital role in streamlining core elements of digital ecosystem, while garnering profitable gains for the organization with increased customer satisfaction. Key Achievements: ● Augmented user experience/satisfaction by rationalizing prototypes and designs and sustained 4+ star rating throughout.
● Delivered strategic guidance to team members for prompt and efficient accomplishment of projects to achieve organizational goals/objectives
● Enhanced capability, efficiency, and productivity of teams through proper training and guidance
OTE Group of Companies (HTO)User Experience Expert
Apr. 2012 - Apr. 2016Amaroúsion, Attiki, GreeceIn my role, I conducted surveys/analysis to determine user satisfaction level by assessing several parameters, such as traffic, usage, and consumer behavior. I evaluated outcomes, and recommended solutions for improvement. I acted as a liaison between IT and business; gathered information from business segments and transformed that information into implementation requirements. Key Achievements: • Improved structure, functionality, and design of company’s website to enhance interactivity, while meeting overall customer requirements.
• Directed cross functional teams for completion of OTE COSMOTE brand merge project for all groups digital interfaces. Accomplished within time and budgetary constraints as well as became a case study for DT group.
• Enhanced satisfaction from OTE group web touchpoints to 94% (an all-time high).
The University of ArizonaResearch Assistant
Aug. 2004 - Dec. 2005Research Assistant in the field of Reliability and Maintainability Engineering.
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