Matthaios Mantzios

Head of UX & Design @ITML

FigmaBrand DesignerAdobe PhotoshopGreeceUX/UI DesignerProduct Designer🐦 Design

Matthaios Mantzios is a seasoned professional currently serving as the Head of UX & Design at ITML, a leading Information Technology and Services company. He boasts an impressive career spanned over several years, where he has honed his skills in User Experience (UX) and Design. Matthaios has a strong knack for creating intuitive and engaging digital interfaces, making him a valuable asset in the tech industry. His professional journey is marked by his strategic vision, creativity, and his ability to bring innovative design solutions. Prior to ITML, Matthaios has worked with various organizations where he played pivotal roles in enhancing their digital presence and is known for his impeccable leadership skills and his ability to guide his team towards achieving strategic company objectives.

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Work Background

adplist.orgUX and Design Mentor

Oct. 2023GreeceMentoring on ADPlist for UI/UX Design, Digital Product Ownership and Innovation processes.

ITMLHead οf User Experience & Design

Jan. 2022Athens, Attiki, Greece · HybridLeading a dynamic team of UX/UI professionals to deliver excellence in User Experience and Interface Design. Through continuous mentoring and professional development initiatives, I ensure the team is primed to create engaging and intuitive digital interfaces that drive customer satisfaction and business success. My role encompasses fostering a culture of innovation, continuous learning, and collaborative problem-solving to perpetually elevate our UX/UI standards and outcomes.

OTE Group of Companies (HTO)Scrum Product Owner - COSMOTE id

Jan. 2018 - Dec. 2021Amaroúsion, Attiki, GreeceAs a scrum product owner of COSMOTE id I am responsible for gathering requirements from stakeholders, managing the backlog and prioritizing backlog item. Also I am setting each sprint goal and influence the team into achieving that goal. COSMOTE id is dealing with authentication, authorization and profiling of digital users and it's a major enabler for COSMOTE brand digital ecosystem consisting of various websites and applications. We achieved so far to: 1. Have more than 5 Million accounts 2. Hundreds of Thousands unique logins per day 3. Hundreds of Thousands stored payment methods

OTE Group of Companies (HTO)Digital Interfaces and UX Team Leader

Apr. 2016 - Dec. 2021Amaroúsion, Attiki, GreeceAs a UX architect and User Experience leader, I conceptualize and implement robust strategy for COSMOTE Digital Ecosystems that includes creation of common UI and UX guidelines, centralized user profile, customer identification, interoperability between apps and web solutions. This strategy played a vital role in streamlining core elements of digital ecosystem, while garnering profitable gains for the organization with increased customer satisfaction. Key Achievements: ● Augmented user experience/satisfaction by rationalizing prototypes and designs and sustained 4+ star rating throughout. ● Delivered strategic guidance to team members for prompt and efficient accomplishment of projects to achieve organizational goals/objectives ● Enhanced capability, efficiency, and productivity of teams through proper training and guidance

OTE Group of Companies (HTO)User Experience Expert

Apr. 2012 - Apr. 2016Amaroúsion, Attiki, GreeceIn my role, I conducted surveys/analysis to determine user satisfaction level by assessing several parameters, such as traffic, usage, and consumer behavior. I evaluated outcomes, and recommended solutions for improvement. I acted as a liaison between IT and business; gathered information from business segments and transformed that information into implementation requirements. Key Achievements: • Improved structure, functionality, and design of company’s website to enhance interactivity, while meeting overall customer requirements. • Directed cross functional teams for completion of OTE COSMOTE brand merge project for all groups digital interfaces. Accomplished within time and budgetary constraints as well as became a case study for DT group. • Enhanced satisfaction from OTE group web touchpoints to 94% (an all-time high).