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Looking for a Job
Seeking Role: Customer Success Manager | Project Management | Administration
50
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Network Power<100 people
Roles
🧑💼100%
C-level Executive
👍100%
Sales & BizDev
🗿100%
HR
Geos
🇫🇷100%
France
Work Background
RooCruFreelancer
Oct. 2023- Streamlining client engagement and satisfaction by overseeing various vital functions:
- Provided comprehensive administrative support to multiple UK-based companies, managing calendars, scheduling appointments, and handling correspondence.
- Conducted research, prepared reports, and assisted in project management tasks as required.
- Managed email communication, filtering and responding to inquiries promptly.
- Handled travel arrangements, including booking flights, accommodations, and transportation.
- Assisted in organizing meetings, conferences, and events, ensuring all logistical aspects were taken care of efficiently.
- Maintained confidentiality and handled sensitive information with discretion.
- Reviewing and writing various company policies, HR resources, and training programmes.
- Optimizing systems and guiding how to improve systems.
ClinicGrower | Agency Growth TeamClient Success Manager | Client Success Trainer
Jun. 2022- Streamlining client engagement and satisfaction by overseeing various vital functions:
- Facilitating seamless onboarding for new clients, arranging Zoom calls, and tailoring presentations to meet client requirements.
- Managing documentation collection essential for client onboarding processes.
- Promptly acknowledging and responding to all client communications and inquiries.
- Monitoring and efficiently resolving Freshdesk tickets to ensure timely resolution of client issues.
- Collaborating across departments to assist in client inquiries and provide robust support.
- Cultivating exceptional customer experiences by implementing a client reward journey, including thoughtful gestures like sending gifts and cards.
- Generating timely, branded reports to clients, management, and support teams, highlighting positive campaign aspects to bolster retention and sales.
- Curating individualized calendars of 'special events' for clients and executing recognition gestures on these occasions.
- Devising and enhancing client retention strategies through collaborative efforts with the leadership team.
- Actively researching and implementing service/process improvements and strategies for client outreach, upselling, and goal achievement acceleration.
- Fostering client advocacy to bolster brand recognition and community engagement.
- Diligently managing timelines, programs, tasks, and project management systems.
- Advising clients on performance improvement and maximizing ROI in advertising and lead nurturing.
- Ensuring up-to-date and relevant content within the internal University, addressing areas needing additional support.
- Providing comprehensive recruit training, ensuring preparedness for relevant agency roles within set timeframes.
- Conducting periodic client system audits to uphold quality standards, including ad funnel assessments, follow-ups, and outcome summaries.
SwiftVEEAuctions Administrator
Jan. 2022 - Jun. 2022- Overseeing multifaceted aspects and ensuring seamless execution in online auctions:
- Facilitating comprehensive arrangements for online auctions, encompassing receipt and processing of booking forms.
- Managing communication channels, acknowledging form receipts, and coordinating with relevant departments and agents to ensure smooth auction operations.
- Monitoring and managing registrations for upcoming auctions, offering technical support to auctioneers, and ensuring system integrity.
- Uploading diverse multimedia content (photos, videos, supplementary lot information) onto auction platforms and websites.
- Compiling and transforming livestock and implementing catalogues into usable formats for upcoming auctions.
- Overseeing the backend support during auctions, verifying audio-visual quality, attending to queries, ensuring accurate bids, and invoicing participants.
- Generating timely, branded reports to clients, management, and support teams, highlighting positive campaign aspects to bolster retention and sales.
- Curating individualized calendars of 'special events' for clients and executing recognition gestures on these occasions.
- Devising and enhancing client retention strategies through collaborative efforts with the leadership team.
- Actively researching and implementing service/process improvements and strategies for client outreach, upselling, and goal achievement acceleration.
- Fostering client advocacy to bolster brand recognition and community engagement.
- Diligently managing timelines, programs, tasks, and project management systems.
- Advising clients on performance improvement and maximizing ROI in advertising and lead nurturing.
- Ensuring up-to-date and relevant content within the internal University, addressing areas needing additional support.
- Providing comprehensive recruit training, ensuring preparedness for relevant agency roles within set timeframes.
- Conducting periodic client system audits to uphold quality standards, including ad funnel assessments, follow-ups, and outcome summaries.
SwiftVEEStrategic & Marketing Consultant
May. 2020 - Dec. 2021- Monitoring and managing registrations for upcoming auctions, offering technical support to auctioneers, and ensuring system integrity.
- Uploading diverse multimedia content (photos, videos, supplementary lot information) onto auction platforms and websites.
- Compiling and transforming livestock and implementing catalogues into usable formats for upcoming auctions.
- Overseeing the backend support during auctions, verifying audio-visual quality, attending to queries, ensuring accurate bids, and invoicing participants.
- Cultivating customer relationships and implementing retention strategies, including managing debtors' reconciliations.
- Serving as the primary contact for buyers and sellers, liaising between departments, and directly overseeing administrative and uploading departments.
- Involvement in the recruitment, onboarding, and training processes for new staff members, including creating training materials and ensuring system access.
- Maintaining up-to-date operational administration, auditing systems, streamlining processes, and collaborating on automation initiatives for increased efficiency.
- Testing and validating newly developed automation and suggesting improvements for optimal functionality.
- Facilitating accommodations for travelling auctioneers and ensuring the accuracy and timeliness of weekly statistical reports.
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