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Work Background
Leadership CircleVirtual Event Producer
Oct. 2022GlobalProviding smooth and trouble-free virtual events where technical issues are promptly resolved by proactively troubleshooting and coordination with facilitators, ensuring seamless events with minimal technical disruptions, resulting in high participant satisfaction. Maintaining a welcoming learning environment that celebrates diversity, promoting awareness, cultivating an environment where participants feel valued and respected, resulting in increased
inclusivity and positive feedback.
Aquinas International AcademySocial Studies Teacher & Content Creator
Oct. 2020 - Feb. 2024GlobalCreating a vibrant online classroom environment that promotes active student participation and collaboration, leading to students actively participating, collaborating, and learning effectively, contributing to their overall educational success. Imparting successful high school courses with achieved learning objectives in a virtual setting, ensuring that students achieve their learning objectives with positive feedback from students, parents and school administration. Wrote clear and engaging content that maintained a cohesive brand identity and effectively communicated across various platforms and executed content strategies to ensure clarity and engagement while aligning with the brand, leading to increased brand recognition and audience engagement.
LivToursContent Writer & Virtual Tour Moderator
Feb. 2020 - Sep. 2020EuropeCrafted detailed and reliable content that deepened participants' knowledge of destinations and attractions, enhancing participant understanding and satisfaction; contributing to positive reviews and repeat business. Developed efficient procedures for resolving technical issues promptly, ensuring smooth tour experiences by efficiently resolving technical issues, leading to seamless virtual tours. Delivered engaging and technically flawless virtual tours that successfully captivated participants with visually and intellectually engaging tours, offering memorable experiences during the pandemic.
Enchanting Barcelona ToursFounder & Owner
Aug. 2011 - Feb. 2020Barcelona, SpainSuccessfully developed and implemented a comprehensive product strategy, assuming end-to-end ownership of the product roadmap, involving careful planning, market analysis, and cross-functional coordination, resulting in improved direction, clarity, and overall organizational success. Created and curated compelling content to ensure cohesive branding, establishing a strong brand presence and engagement across various platforms, contributing to increased brand recognition and customer engagement. Designed, wrote, and maintained the company website with e-commerce features, enhancing online business operations by providing a user-friendly website, leading to increased online sales and revenue. Conceptualized, designed, and implemented effective product management procedures, while concurrently developing engaging didactic materials for family tours, resulting in streamlined operations and an enhanced overall tour experience with positive customer feedback. Effectively oversaw day-to-day operations, including scheduling, tour logistics, transportation, and customer service, by implementing efficient scheduling systems, optimizing tour logistics, and ensuring top-notch customer service, resulting in streamlined operations and an enhanced tour experience that increased customer satisfaction. Developed ad-hoc contingency plans to handle unforeseen situations and crises during tours, ensuring the team's preparedness and taking swift actions, which resulted in minimized disruptions, thereby maintaining the integrity of the tours. Ensured outstanding customer experiences by maintaining high service standards, implementing rigorous quality control measures to consistently meet or exceed service standards through regular training, performance evaluations, and feedback mechanisms, resulting in enhanced customer loyalty and positive word-of-mouth
ACIS Educational ToursClient Success Representative (maternity leave coverage)
Sep. 2010 - Dec. 2010Boston, Massachusetts, United StatesCollaborated with clients to create customized tour programs aligned with their educational goals, delivering tailored tour itineraries that met clients' expectations, enhancing the educational value of the tours. Collaborated with cross-functional teams to ensure the seamless execution of customized tour programs, achieving smooth tour operations, ensuring clients' expectations were met and enhancing the overall tour experience. Served as the main point of contact for clients, providing timely and effective communication, establishing strong client relationships and facilitated smooth interactions, enhancing client satisfaction.
ACIS Educational ToursOperations Supervisor Spain & Portugal
Jan. 2009 - Mar. 2011Madrid, Community of Madrid, SpainSuccessfully addressed challenges and encouraged collaboration with suppliers, fostering strong partnerships and implementing strategies to optimize operational efficiency, resulting in a well-coordinated team and streamlined operations that contributed to the overall success of tour operations. Cultivated a user-centric culture by consistently exceeding customer expectations in tour experiences, promptly addressing concerns, and conducting regular quality checks on tours, customer interactions, and operational processes, resulting in the establishment of a strong user-centric culture, with tour experiences consistently surpassing customer expectations and high service standards maintained, contributing to enhanced customer satisfaction and overall operational excellence. Addressed operational challenges, deviations from plans, and unforeseen issues in a proactive, calm, and effective manner, effectively resolving operational challenges and deviations, ensuring minimal disruptions and maintaining operational excellence. Identified opportunities for process enhancements and operational improvements, implementing best practices to enhance efficiency, improving operational processes and efficiency, leading to a more streamlined and effective operation.
ACIS Educational ToursHotel & Restaurant Contract Manager - UK, Ireland & Benelux (maternity leave coverage)
Jan. 2009 - Mar. 2010London, United KingdomProactively monitored contract terms and conditions to ensure adherence, achieving consistent compliance with contract terms, preventing potential issues and maintaining positive partner relationships. Conducted comprehensive reviews and analyses of contractual provisions, ensuring the accuracy and compliance of contracts, preventing discrepancies and disputes. Successfully organized multi-day events for 150+ attendees in London, Amsterdam, and Barcelona, executing memorable and successful customer reward events, strengthening client relationships and promoting brand loyalty.
ACIS Educational ToursTour Manager Spain & Portugal
Mar. 1999 - Aug. 2008EuropeCollaborated with educational institutions and clients to comprehend their objectives, successfully tailored trip itineraries to meet educational objectives, ensuring alignment with client expectations. Led and facilitated trips while ensuring operational efficiency and itinerary adherence, executing multi-day trips smoothly, with participants benefiting from a well-structured itinerary. Offered educational insights, historical context, and cultural background throughout the trip, enhancing participants' learning experiences, contributing to a deeper understanding of the destinations.
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