Larry Durham - Account Manager, Dominion Enterprises

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Work Background

PrimeStreetAccount Manager

May. 2023Norfolk, Virginia, United States · RemoteConducted virtual onboarding and client trainings to deliver a strong value proposition. Identified up-sell, cross-sell, and renewal opportunities through QBR's. Increased Net Promoter Score by 30% for 50 account portfolio.

GoCanvasSr Account Executive

Apr. 2021 - Feb. 2022Virginia, United States · RemoteUsed knowledge of company products and services to recommend solutions to customers. Provided leadership and mentorship to junior team members, driving them to success. Developed strategies to penetrate accounts with key decision-makers within assigned account list. Used knowledge of company products and services to recommend solutions to customers.

VerizonBusiness Account Manager

Dec. 2018 - Dec. 2020Atlanta Metropolitan Area• Implemented an onboarding program that improved product adoption rates by 25%. • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. • Identified creative ways to drive 22% revenue increase utilizing Verizon’s diverse SaaS Solutions. • Organized webinars related to product updates and best practices for existing customers. • Utilized CRM software effectively to track progress against goals set for 70+ accounts.

VerizonSMB Solution Specialist

Dec. 2016 - Nov. 2018Dekalb County, GA• Worked with cross functional business partners, senior leadership, and Commercial Small and Medium Business (SMB) team members to identify, test and implement 30% revenue growth for the segment • Assisted small business clients with troubleshooting unresponsive customer issues resulting in better customer service and sales results • Utilized Verizon’s Software as a Service (SaaS) Solution Suite to provide a streamlined approach to client management for SMB leadership • Worked with leadership and coworkers to help excel Verizon SaaS solutions for SMB, leading to an increase in sales • Hunted prospective business to look for additional opportunities to gain revenue while managing to retain current SMB customer base

T-MobileAccount Executive

Oct. 2013 - Nov. 2016Atlanta Metropolitan Area · HybridCold-called and followed up with prospective customers to promote overall satisfaction and continued business. • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly. • Used consultative sales strategies to effectively overcome client objections and maximize sales activity. • Presented proposals to prospective clients to clearly describe product offerings and pricing structure.

First Data CorporationAccount Manager

Jul. 2006 - Sep. 2013Atlanta Metropolitan Area• Built and owned dynamic and strategically thought-out account plans detailing critical insights and new business opportunities aligned to customer priorities. • Achieved and exceeded all revenue quota by 20% through rigorous discipline in identifying, qualifying, and closing new businesses. • Cultivated strong client relationships through proactive communication and problem-solving. • Maintained 95% NNR customer satisfaction scores by resolving customer issues quickly. • Closed 50% upsell and cross-sell opportunities for SaaS services. • Established 85% new e-commerce accounts with electronic payment methods via referrals.