Eric Lama - Sr. Customer Experience Manager / Program Manager, United Rotorcraft

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Work Background

United RotorcraftSr. Program Manager/Customer Experience Manager

Jan. 2022Englewood, Colorado, United States · HybridKey Accountabilities: • Primary point of contact for the customer for all products or projects under contract. Developed and maintained a strong relationship and open lines of communication with customers and their team members. • Performed all contractual contract close requirements. Coordinated all post delivery services (Warranty, Training, Field Service, Spares orders). • Identified risks to performance and pro-actively coordinated cross-functional efforts with various departments to optimize delivery performance and mitigate impacts to schedule. • Developed and monitored a KPI suite, including forward looking indicators to effectively measure program performance to contractual requirements. Collaborated with various departments to track and report financial performance to prescribed budgets. Key Achievement: • Worked with the Master Scheduler to implement individual build schedules utilizing MS Project and Smart Sheet. • Aided in a more robust tracking and reporting tools for Earned Value Management

MD Helicopters, Inc.Sr. Operation Project Manager

May. 2021 - Jan. 2022Mesa, Arizona, United States

United RotorcraftProgram Manager

May. 2018 - May. 2021Centennial, ColoradoKey Accountabilities: ● Responsible for managing a program portfolio of +150M USD; produces detailed program status updates (EVM, CPI, SPI) and briefs customers/senior management ● Relied upon to plan and control program activity from initial concept through final stages of program product life cycle(s); includes Contract Terms and Conditions (T&C), Master Supply Agreement (MSA) and Price Modeling ● Efficiently manages budget; includes creating ETC and EAC; maximizing gross margin, mitigating risk(s), as well as collaborating with Finance personnel for program/project End of Month (EOM) and End of Year (EOY) reporting Key Accomplishments: ● Guided the successful implementation of an NPI Process, which has enabled a systematic approach to pursuing new business opportunities and allowed standard work to be utilized from the quoting process through delivering the product to the customer

SikorskyEngineering Project Management, Department Manager

Jun. 2015 - May. 2018Coatesville, PA.Key Accountabilities: ● Responsible for providing leadership to 7 direct report personnel; includes hiring, training and evaluation ● Relied upon to orchestrate project scope and action items for system and interior option designs of a commercial helicopter line; clientele included single owners and large fleet customers ● Diligently managed budget performance and details; included financial tracking and reporting of engineering projects; created/reported final budgetary performance at the end of each project to senior leadership Key Accomplishments: ● Developed and implemented Standard Work for the Project Managers ● Developed and implemented insightful Engineering Metrics Tracking

Sikorsky Design & Integration Department Manager

May. 2008 - Jun. 2015Coatesville, PAKey Accountabilities: ● Responsible for providing leadership to 11 direct report personnel while ensuring specified design criteria were met and best possible design presented; includes hiring, training and performance evaluation ● Relied upon to orchestrate lean manufacturing, as well as control cost(s), define/manage schedule(s) and track budget performance; worked with S-300, S-76A-D and S-92A type aircraft Key Accomplishments: ● Created/implemented the Design and Integration Standard Work process and procedures, which removed the subjectivity of the designers and enabled a more uniformed design presentation ● Created/implemented the Standard Drafting Procedures

SikorskySystems Integration Engineer

Jan. 2004 - Dec. 2008Coatesville, PAKey Accountabilities: • Responsible for expertly contributing designs for S-76A-D, S-92A, MD-500 type aircraft; proficiently assisted with obtaining FAA approved STCs for various avionics systems • Relied upon to research and design electrical interface wiring diagrams for communication, navigation and entertainment systems to be incorporated into commercial and private Sikorsky Aircraft Key Achievements: • Lead designer for the 1st commercial Sikorsky S-92 SAR (Search & Rescue) Helicopter • Lead designer for all Avionics and Communications system requirements for aftermarket retrofits • Recognized as SME for the creation of the Sikorsky Options Catalog for all Avionics, Communications, Navigation and Entertainment systems

SikorskyAvionics Technician

Jan. 2003 - Dec. 2004Coatesville, PAKey Accountabilities: ● Responsible for building and installing electrical, communications and navigational wiring harnesses for S-76A-C, S-92A aircraft Key Accomplishments: ● Successfully improved scheduling, reduced completion time, reduced costs and reduced or eliminated waste

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