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Work Background
AleidoIT Support Engineer
Oct. 2023United Kingdom
SemconIT Support Engineer
Jan. 2023 - Oct. 2023Warwick, England, United Kingdom
Semcon Product Information UK LtdUK IT Operations Engineer
Jan. 2023 - Oct. 2023Warwick, UK
Euro Car Parts Ltd.Information Technology Project Engineer
Jan. 2020 - Jan. 2023England, United Kingdom
Saint-Gobain UK & IrelandInformation Technology Field Engineer
Jan. 2019 - Jan. 2020England, United Kingdom
BACPSenior ICT Technical Officer
Jul. 2002 - Oct. 2016Lutterworth, LeicestershireWorking as part of a larger ICT team and managing a small support team, I have the day to day responsibility for supporting a network of 130+ office based and remote users, including:
• Workstation and server configuration, maintenance and support
• Windows XP, 7, 8, 10, Mac OS
• Hardware, software and Network support
• Microsoft Office 2010, 2013, Office 365
• SharePoint 2010, 2013
• IT procurement
• Updates and upgrades
• System backups (Symantec, AppAssure)
• Active Directory administration
• Group Policy
• Anti-virus administration (F-Secure, ESET) • Administering Exchange 2010 and 2013
• Administering Lync 2013
• Administering Avaya and Nortel telephone system
• Administer Skype, BlueJeans, Microsoft RoundTable video conferencing
• Managing an online ICT Helpdesk
• Staff training (in a jargon free non-technical manner)
• Maintenance of member websites (bespoke and content management system)
• Accompanying email account and remote customer support (TeamViewer, LogMeIn)
• Administering and supporting a bespoke membership and contacts administration database system
Self employedIT Contractor
Feb. 2002 - Jul. 2002West MidlandsVarious contracts including the installation of several hundred PCs out of hours in new HQ for major mail order company in Worcester and a contract with SCH in Birmingham building and configuring hundreds of new PCs for high street banks Canary Wharf offices.
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