Neil Hodgson-Smith

IT Business Partner & Program Manager @ICON plc

United KingdomPartner✔️ IT🧨 ConsultingProduct ManagerProject ManagerBusiness Analyst

Neil is an experienced IT Business Partner & Program Manager with a demonstrated history of working in the information technology and services industry. He is skilled in Business Process, IT Strategy, Management, IT Change Management, and ITIL. Neil has a proven track record of managing complex IT programs and partnering with business stakeholders to drive technology solutions that meet business objectives. He is known for his strategic thinking, problem-solving skills, and ability to lead cross-functional teams. His expertise lies in bridging the gap between technology and business, ensuring alignment, and delivering value.

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Work Background

ICON plcIT Director - Business Partnering Group

Jul. 2022 - Nov. 2023IT Business Partner for the Regulatory teams across ICON, servicing their strategic needs from budgetary planning to delivery set up, licensing, and vendor selection • Build strategic relationships with partners to stimulate, surface, and shape demand • Partner with the business executive team to define a cohesive business and technology strategy tasked with increasing revenue and identifying areas for efficiency • Defined Reg roadmap and strategy for the coming year in conjunction with business lead • Reconciled department software licensing renewals and pricing • Established close working relationships with three separate Reg teams across the ICON structure

PRA Health SciencesRegulatory Systems Director

Dec. 2019 - Jun. 2022London, United KingdomEmbedded into PRA’s key client I have lead the recovery and delivery of a major migration project while simultaneously acting as Business Lead on a large scale divestment project, driving process improvement and delivery within the team Key Accomplishments: • Turned around a failing complex migration project and delivered on time and to high standard • Implemented PowerBI reporting into multiple divestment deals • Introduced streamlined processes across the team

GW Pharmaceuticals plcInternational Commercial Project Manager

Oct. 2018 - Jul. 2019LondonI played a key role in the design and implementation of the market readiness strategy with specific focus on the delivery of commercial projects and programmes. I managed resources, resolved issues, and continually exceeded client expectations. Some of my achievements included the following: - Spearheaded the establishment of an outsourced Medical Information call centre operation. - Successfully designed and tested workflows in Veeva MedComms while collaborating with numerous stakeholders to secure approval of International Territory Commercial and Medical content. - Designed and rolled out digital strategies and led projects encompassing corporate, product, patient/carer websites. - Oversaw a complex office relocation initiative utilising excellent project management and logistical planning skills.

GSKGlobal Digital Delivery Lead, Marketing Orchestration

Dec. 2014 - Aug. 2018London, United KingdomI positioned the business as a leader in the uptake and implementation of digital tools to enhance the marketing lifecycle. I acted as a Global Digital Delivery Lead, Subject Matter Expert, and Tech Channel Manager for the Marketing function to ensure the selection and rollout of digital solutions in line with industry best practice standards. I spearheaded the second Adobe Campaign implementation using Agile principles and provided in-depth insights as a Member of the Change Advisory Board. Some highlights included the following:  Managed a portfolio of multi-channel projects focusing on data dependency, targeting & acquisition strategy using Adobe Marketing Cloud Products (Analytics, AEM, ACMS, Target, Audience Manager).  Fostered collaborative business relationships with all stakeholders including the Adobe Account team and implementation partners to meet deliverables on time and within budgetary constraints.  Held the role of Service Design Lead for GCS Email service team restructure and the creation of SMS Service structure.  Project-manged service integration workstreams to successfully deliver the first Adobe Campaign instance in alignment with GSK’s State Gate process framework.

Remedy InformaticsProject Manager

Mar. 2013 - Jul. 2014London, United KingdomProvided leadership, strategic vision, and project oversight for all client initiatives across the EMEA region. Contributed to pre-sales and marketing workstreams including preparation and delivery of presentations at trade shows and industry events. Some of my achievements included the following:  Delivered COTS and tailored Medical Registries for the Pharmaceutical, Biotech, and Healthcare markets focusing on Cloud and locally hosted environments.  Managed a cross-functional team of professionals to meet and exceed project milestones, deliverables, and KPI’s.  Orchestrated all phases of the end-to-end software development lifecycle including scoping, requirements gathering, strategic analysis, reporting, release management, quality assurance/testing, customer feedback and end user support.  Co-ordinated resources from several departments to gather key information, including medical informatics and marketing.

Computer Sciences Corporation (CSC)Senior Project Manager Consultant

Feb. 2011 - Feb. 2013London, United KingdomI project-managed the delivery of ECM and Regulatory Publishing Solutions for the Pharma industry with responsibility for numerous simultaneous projects including budgets of up to $1M. I delivered turnkey solutions for customer facing entities and provided bespoke solutions for Tier 1-3 pharmaceuticals on a global scale. Some of my contributions included the following:  Successfully delivered a year-long upgrade project including planning, process mapping, and post-delivery review/analysis to identify areas for improvement.  Turned around underperforming projects to ensure on time delivery within budgetary constraints.  Held accountability for risk management, budgeting, financial management, presales, team leadership, coaching, mentoring, and release management.  First to successfully deliver to CSC’s enhanced SaaS Cloud Hosting capabilities.