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Blueprint Life StrategiesChief Executive Officer
Jan. 2024
Hartford HealthCareVice President - Business Operations
May. 2018 - May. 2024Hartford, Connecticut, United StatesHartford HealthCare at Home is New England’s most comprehensive in-home care provider inclusive of 5 regions, 11 state sites, 800+ clinicians, and 4K+ patients with $150M+ annual revenues, and for over a century, it has been helping people live independently at home by providing nursing, rehabilitation, and additional services such as social workers, registered dietitians, home care aides, and personal care attendants. I head day-to-day operations with a team of 50+ across Care Transitions, Customer Service, Data Analytics, and regional leadership, and I deliver on, and remove roadblocks to, meeting or exceeding target daily metrics including customer service, efficiency, patient experience, productivity, scheduling, and more, across 25 dashboards. Key accomplishments include:
*rebuilt front end of business including Customer Service, Intake, and Scheduling to improve alignment with families, patients, and referral sources
*reduced ‘referring patient time to visit’ by 90 minutes within 3 months in role
*decreased ‘not taken on service’ by 35% within 6 months in role
*improved ‘patient experience’ by 20%
Hartford HealthCareLean Sensei - Post Acute: Home Care, Rehabilitation Network, Senior Services
Jan. 2016 - May. 2018Hartford, Connecticut, United StatesHartford HealthCare is a $4.3B health system including teaching and community hospitals, acute care hospital and trauma center, behavioral health network, multispecialty physician group, home care system, physical therapy and rehabilitation network, and more. I led the implementation of a Lean Business System including principles, strategies, systems, and tools with a direct team of 5 Lean Facilitators across Post-Acute and Strategic Transformation encompassing 2.5K+ staff up through directors and 110+ work groups across the state. Key accomplishments include:
*conducted gap analyses, designed and developed workflows, improved processes, and delivered communications, innovative idea generation and problem-solving solutions, performance and success measurements, and other systems and tools to add customer value, build a fair and inclusive culture, and drive performance
*coached and advised 30+ executives on Lean Transformation and Daily Management including Leader Standard Work, strategic breakthrough planning and execution, and how to understand, change, and adopt new behaviors
MassMutual Financial GroupChange Agent Consultant
Oct. 2014 - Jan. 2016Springfield, Massachusetts, United States
Toyota North AmericaCorporate Planning Senior Strategist
Apr. 2012 - Sep. 2014New York, New York, United States
Toyota North AmericaDiversity & Inclusion Senior Specialist - Manufacturing & Engineering
Nov. 2010 - Apr. 2012San Antonio, Texas, United States
Toyota North AmericaForeign Trade Zone & Production Planning Specialist - Manufacturing & Engineering
May. 2007 - Nov. 2010Buffalo, West Virginia, United States
Automotive Components Holdings, LLCMaster Scheduler
Jan. 2005 - Dec. 2007Milan, Michigan, United States
Ford Motor CompanyProduction & Materials Handling Supervisor
Jan. 1999 - Dec. 2005Wayne, Michigan, United States
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