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Work Background
Kroger HealthContract Manager
Aug. 2023Columbus, Ohio, United States · RemoteNegotiate network rates, guarantees, contract language, services, and individual networks with PBMs. Implement negotiation strategy, including understanding the key results hoped to be gained from negotiation, collecting the data needed to support the negotiation position, and reporting on the agreement's compliance and overall performance. Maintain key account relationships, troubleshoot issues, and conduct regular reviews to ensure the business is performing as expected and that the terms of the agreement are being followed. Assist internal departments as required with information regarding contracts they have been assigned. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
McKessonSr. Contract Administrator, PBM Relations
May. 2021 - Aug. 2023Columbus, Ohio, United StatesAssist in researching, evaluating, analyzing, and communicating all details regarding Pharmacy Benefit Management (PBM) contracts to the Health Mart Atlas internal team. Management of the day-to-day responsibilities of the Contracts Department. Maintaining and further developing the PBM Contract Database, ensuring it meets the needs of the department. Provide direct contracting support to the Senior Director, PBM Relations, and the managers of PBM Relations, most notably, gathering pertinent information from the PBMs, Plans and other managed care entities regarding contracting opportunities, and the management, maintenance and upkeep of the contracts database.
Financial Education Services Inc.FES Agent
Jan. 2021 - Aug. 2021RemoteFinancial Education Services has been helping consumers achieve their highest financial potential for over 15 years. Our ever-expanding service line is consistently evolving to meet the demand towards a solution for financial issues consumers face today. We’ve covered the spectrum to create programs that can offer assistance to various pieces of the financial puzzle, with easy-to-use programs and the highest level of customer support. By including educational resources along the way, we aim to help you meet your financial goals while also providing you with the tools for long-term, consistent success. Our career opportunity provides a foundation for individuals and teams that are driven, highly motivated and looking for access to immeasurable success- while positively changing lives across the country.
TrueLanguageAccount Manager
Nov. 2020 - Aug. 2021Georgia, United States · RemoteBased in Atlanta, GA, TrueLanguage is a full-service localization company that provides a broad spectrum of language services to legal, industrial and commercial clients. As an ISO 9001:2015 and WBENC-certified business, we offer our clients more than 50 years of professional experience in language services, in-depth knowledge of the latest solutions for guaranteeing quality while keeping costs reasonable, and deep understanding of the value of clear, accurate and relatable communication, in any language, in any medium. We understand foreign language – we live it every day. Why choose TrueLanguage as your language service provider? We understand two things about your business, no matter what kind of business it is: how important your content is to you, and how many other concerns you have. Trust us with your language needs, and you’ll have one less thing to worry about. With centralized project management, on-point technological knowledge and a network of over 1500 professional translators and interpreters in more than 60 languages at our disposal, we will see your project through from beginning to end. If you work with us, our team of experts becomes a part of yours, keeping you in touch with the project at every stage as you need, and freeing you to focus on making the most of your business. Your message is our mission – let us carry it to every market you serve, in every language you need. For more information about TrueLanguage, visit http://www.truelanguage.com or call 770-850-1205.
McKessonMcKesson Reimbursement Advantage Advisor
Feb. 2018 - May. 2021United StatesRecruited to ignite corporate growth through forging solid rapport with multidisciplinary groups focused on establishing and implementing proper procedures and programs to maximize reimbursement. Forged solid relationships clients while leveraging solid knowledge of the healthcare industry. Excelled in providing prompt response to inbound/outboun calls from existing McKesson Reimbursement Advantage clients as well as delivered appropriate solutions to diverse inquiries. Spearheaded the reduction of reimbursement loss recurrence as regards pharmaceuticals through documenting issues and operations while also implementing process improvement initiatives.
Propelled growth in steering the acquisition, fulfillment, and reimbursement process while ensuring optimal client satisfaction through quality customer service as a subject matter expert and single point of contact.
Fostered and maintained solid relationships with internal and vendor teams to facilitate collaborative efforts in coordinating exceptional support to healthcare providers and clients.
Piloted the process of delivering updates and account information to key internal stakeholders such as field sales, national accounts, and field reimbursement managers.
Established and strengthened solid rapport with clients and field sales representatives in communicating product, price, and procedure information.
Scioto Urgent CareMedical Assistant
Nov. 2012 - Jun. 2016Columbus, Ohio Metropolitan AreaTasked with providing quality customer services while executing multiple all related from-desk duties at the hospital. Aligned the organization for growth through leveraging solid communication skills as a detail-oriented professional. Accelerated growth by completing multiple functions encompassing answering all incoming phone calls, appointment setting, and management of clerical functions. Influenced customer satisfaction score by steering optimal patient flow and driving the collection and data entry of complete and accurate demographic, financial, and insurance information while serving as the focal resource for patients.
Laid groundwork to provide efficient hospital admission and laboratory services, obtained and processed laboratory specimens as well as handled billing and bookkeeping functions.
Enhanced quality outcomes through performing necessary laboratory tests on the premises, sterilizing medical instruments, and upheld integrity by maintaining the confidentiality of the patient's personal information.
iQorAssistant Vice President Contract Project Manager
Aug. 2009 - Dec. 2016New Albany, OhioStrategized and executed project plans, communication initiatives, and other project-related tools utilized in managing and directing technical implementation projects. Cultivated and maintained solid rapport with both clients and internal teams to effectively communicate and discuss on project deliverable, assumptions, and status while maintaining a positive working environment. Turned around poor performance through aligning business requirements with all business plans and priorities adopted to address resource and operational challenges.
Coordinated with the Department of Education to facilitate project performance reviews, goal setting, and deficiency management while overseeing the complete debt collection portfolio.
Maximized team productivity and efficiency rate, utilized the OSU Wexner Medical Center for handling patient billing while providing oversight to exceed client expectations.
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