Aleksandra Gakidova - Project Manager/Scrum Master, Advisera Expert Solutions Ltd

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Work Background

Advisera Expert Solutions LtdProduct Project Manager

Jun. 2017Remote▪ Coordinate the development of online courses for different ISO standards, market positioning of the products, pricing, and marketing. Increase conversion and sales of the online courses ▪ Maintained compliance of the online courses with the requirements of Exemplar Global (globally recognized accreditation body for ISO-related courses), participating in the audits performed by Exemplar Global as team leader ▪ Achieved and maintained compliance of the online courses with the requirements of ASIC (worldwide recognized company for accreditation of universities, colleges, and online training providers), participating in the audits performed by ASIC as team leader ▪ Coordinate the development of documentation toolkits which contain policies and procedures for implementation of different ISO standards and frameworks like ISO 27001, EU GDPR andISO 20000, market positioning of the products, define pricing and marketing strategies ▪ Project manager for the development of the SaaS platform for ISO 27001 compliance, Conformio. Coordination of the development team, the product manager, and UX/UI designers. Active participation in the process of defining the product features and user stories for developers, leading the regular Scrum meetings. Tracking the development timeline and budget. Preparing project status reports and reporting to the stakeholders. Launching the product on the market.

Kernel ControlSales Account Manager

Jan. 2008 - Jun. 2011Bucharest, Romania · On-site▪ Responsible for developing long-term relationships with customers. ▪ Organizing surveys and interviews with customers in order to better understand their business values and business needs and propose IT&C solutions that will add value to their business ▪ Collaborating with the technical department to design the IT&C infrastructure and create a proposal for the customer ▪ Coordinating the supply chain and keeping contact with suppliers and vendors to deliver the solution timely ▪ Project planning and coordination of the project implementation, responsible for the successful closing of the projects

Kernel GroupSales Account Manager

Dec. 2006 - May. 2017On-site▪ Active role in pre-sales and post-sales activities for clients from the public and private sector ▪ Preparing the documentation and offers for public procurement projects funded with the national budget, World Bank funds, and/or European Union funds ▪ Collaborating with the technical department to design the IT&C infrastructure and create proposal for the customers ▪ Project planning and coordination of the project implementation, contact with suppliers and vendors to ensure timely delivery of the products, responsible for a successful closing of the projects ▪ Helped the company to implement and achieve ISO 9001, ISO 20000, ISO 27001, ISO 14001 and ISO 22301 certifications as team leader and engaged in continuous maintenance of the standards ▪ Participating in external audits for the implemented ISO standards performed by the certification body auditors as team leader ▪ QA and ISMS Manager – frequent monitoring of company policies and procedures, employee activities, and task resolutions. Aligning the business processes to the ISO procedures and vice versa. Organizing surveys and interviews with the clients to assess the customers' satisfaction

Kernel ControlTechnical Support Engineer

Feb. 2005 - Jan. 2008Bucharest, Romania · On-site▪ Implementation of projects (IT&C solutions) delivered to the end client, technical support, and proactive periodic maintenance of clients’ infrastructure, per call technical support in case of problem and/or incident. ▪ Implementation of routing, switching and firewall infrastructure with Cisco Systems, Fortinet and HP networking solutions ▪ Assist in the deployment of large scales IP Telephony solutions; assist with help desk support and installation of end-user devices (computers)