Estelle Berger - Change Manager, TAL

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Work Background

TAL AustraliaSenior Change Manager

Jan. 2022Australia

Resolution LifeChange Lead

Jan. 2021 - Dec. 2021Sydney, New South Wales, AustraliaThe Infrastructure separation program delivers on the technology separation of AMP Life from AMP Group. Key projects include the delivery of the End User Compute solution migrating circa 2,500 employees from AMP Life Standard Operating Environment (SOE) to Resolution Life SOE whilst in a lockdown environment; a new Service Desk solution and associated ITSM processes across 3 organisations (AMP group, Resolution Life and DXC) and the migration of employee data (SharePoint, Teams, File Shares) from AMP group to Resolution Life. Key achievements: • Scoping, planning, and identifying change and communication resourcing requirements for the delivery of a pipeline of projects. • Developed change and communication strategy and plan for the change aligned to business strategy and existing change channels. • Developing complex stakeholder engagement analysis and conducting stakeholder engagement throughout the lifecycle of the program • Leading a team of three change managers through the delivery of change, communication and business support plans • Developing reporting dashboard to monitor velocity of migration and drive change effort and corrective actions

Westpac GroupSenior Change Manager

Apr. 2020 - Jan. 2021Barangaroo, New South Wales, Australia• Customer migration in Consumer Bank • Risk transformation project in Consumer Bank • Serviceability tool implementation in Premier banking and Mixed Deal upskilling • Customer migration and restructuring in Business Bank

Westpac GroupSenior Change Manager

Nov. 2018 - Apr. 2020Sydney, New South Wales, Australia• Office 365 deployment - New Ways of Working

Suncorp GroupChange and comms lead

Jul. 2018 - Nov. 2018Sydney, Australia

Suncorp GroupChange Management Lead

Apr. 2018 - Jul. 2018Sydney, Australia

Suncorp GroupChange Manager

Jul. 2017 - Apr. 2018Sydney, Australia

Bevington GroupManaging Consultant in Process Improvement, Operating Model Design and Change Management

Dec. 2015 - Aug. 2017Région de Sydney, AustralieEstelle is a Managing Consultant with highly developed skills in Bevington’s areas of expertise: process improvement, operating model design and change management. During her time with Bevington, Estelle has demonstrated these skills in a range of industries including: banking; financial services; supply chain; retail; and manufacturing. Estelle is an expert in her core disciplines, drawing on her deep academic understanding of organisational design while maintaining a practical emphasis to ensure the solutions she delivers are pragmatic and meet client needs. Estelle has strong leadership skills, and effectively balances technical delivery with an engaging interpersonal style that ensures assignments run smoothly. Estelle’s approach and experience in a range of industries ensures she can provide cross-industry insights and information. After rapidly understanding client needs, she is able to select the appropriate method and toolset for problem solving, and lead a team to deliver pragmatic solutions. With a breadth of experience in applying Agile concepts to the delivery of process improvement assignments, Estelle has successfully combined customised training and experiential learning in Agile and Lean methods to client teams to rapidly deliver change. While delivering in the areas of process improvement and organisational redesign, she maintains a view of client, customer and staff needs to the end results so as to have successful implementation. Often, Estelle continues to work with clients through the implementation stages as she is passionate about change management and project delivery and thrives in leading teams to successful outcomes. These skills have enabled Estelle to manage programs of work which include role, structure and system change. Her recent Bevington Group experience includes: Westpac; Telstra; Coles; Pillar Administration and Northern Territory Airports.

Bevington GroupProcess Improvement and Change Management Consultant

May. 2013 - Dec. 2015Sydney Area, Australia

Global Supply Chain GroupJunior Consultant

Jun. 2011 - Nov. 2011Sydney- Assisted General Manager in writing a book on Supply Chain Management for Chief Financial Officers - Developed proposal for a major Australian retailer to improve their shipping tender management, market knowledge and shipping integration into the supply chain - Developed a Tender management system with an IT provider - Developed an environmental performance management system for Australian Companies - Active member of a sales seminar to work “on” the business and improve GSCG’s results - In charge of developing and finalizing GSCG’s corporate presentation to prospects

HAVAS, Communications ConsultingAssistant Project Manager

Jan. 2010 - Jun. 2010- Developed proposals for corporate events (brainstorming, contractor prospection, power point presentation of recommendations) - Reverse scheduling, Rehearsal planning, short video production planning - Client needs definition and maintaining strong client relationships - Run press conference organization with a production director (budget negotiation, logistics, contractor management on the premises)

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