Thomson ReutersReuters Messaging Support Consultant
Jun. 2008 - Apr. 2009London, United KingdomIn my capacity as an L3 Support specialist, I seamlessly blended technical expertise with a client-focused approach, providing stellar support to a diverse clientele, including major financial institutions and investment banks. My role encompassed managing support across three time zonesโEMEA, APAC, and North America. Recognized for my conscientious and proactive work style, I quickly grasped complex systems like Reuters Messaging and Thomson Reuters procedures, showcasing my aptitude as a fast learner. My technical skills were specifically highlighted as strong, making me an excellent addition to any technical support or help desk team. Beyond conventional support responsibilities, I excel in navigating the intricate landscape of IT and software solutions. My commitment to customer satisfaction is unwavering, always prioritising the interests of clients and contributing to the maintenance and improvement of client relationships. With a deep understanding of support dynamics, strong technical proficiency, and a customer-centric approach, I bring dynamic expertise to any web-focused project.