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Work Background
Cloudastructure, Inc.Senior Consultant
Mar. 2025Mansfield, Texas, United States• Developed and implemented scalable operational systems, reducing implementation timelines through a nationwide subcontractor database.
• Spearheaded initiatives that increased productivity and reduced costs across multiple departments.
Identifying areas of opportunity for process improvement
• Introduced KPIs to monitor, Identified systems to integrate, enhanced service quality and operational efficiency.
Stealth Monitoring, Inc.Director of Operations
Aug. 2021 - Feb. 2025Addison, Texas, United States• Directed all regional operations, aligning activities with corporate objectives and financial goals.
• Partnered with Customer Success and Sales teams to establish quarterly business reviews, driving a stronger focus on client retention and satisfaction.
• Led and mentored high-performing teams, fostering innovation and continuous improvement.
• Implemented real-time dashboards to track and showcase improvements in first trip resolution, service call efficiency, and overall productivity—enabling data-driven decision-making and greater operational transparency.
• Instituted a robust subcontractor network, significantly increasing service bandwidth and team productivity while supporting rapid business growth.
• Established service quality standards that elevated customer support experiences and contributed to increased service revenue.
• Launched new hubs nationwide and executed operational excellence through organizational alignment
• Establish and implement proper KPI’s and training programs for all employees
• Own P&L for assigned regions and coordinate with the Senior Leadership team to provide forecasts and annual budgets.
• Actively seeking ways to role model, guide, develop and mentor others within the Operations Department.
• Increase subcontractor database alongside improving remote resolution • Manage Large scale Projects to ensure on time and under budget completion
• Lead the strategic planning process for the Operations team
Stealth Monitoring, Inc.Process Leader
Nov. 2020 - Aug. 2021Addison, Texas, United States• Identified inefficiencies and implemented improvements, increasing productivity and streamlining workflows.
• Facilitate cross-functional teams to critically review current process for effectiveness
• Analyze operating data and statistics to identify opportunities, develop action plans and implement process improvements
• Led company-wide project implementations, ensuring smooth integration of new processes and tools.
• Identify and roll out ticket system for operations department that aligns with company strategic plan
AT&TOperations Manager of Network & Field Services
Jun. 2011 - May. 2020Dallas/Fort Worth Area• Create a "coaching climate" in the team to develop team members for positions of greater responsibility while proactively recruiting, retaining, and developing, a diverse group of employees.
• Monitored and analyzed team data to drive targeted improvements and ensure compliance with policies and regulations.
• Managed 60+ employees, delivering high-quality service to enterprise clients and meeting critical performance benchmarks.
• Established honest, high performing crews with high integrity
• Spearheaded training program for new fiber installs
• SME for all IT field related concerns and devices
• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
AAA StripingIndependent Business Owner
Mar. 2009 - Sep. 2016Arlington, Texas• Create the business model and budget
• Increased sales by 15% YoY
• Advertising products and services
• Produce expansion into new markets
• Maintain operating budget
• Records management • coordinate and facilitate projects to maintain on schedule
Ben E. Keith BeveragesRoute Sales Representative
Mar. 2007 - Sep. 2010Dallas/Fort Worth Area• identify opportunities for expansion and products that fit the growing markets. • Increased sales volume 20% while managing detailed inventory and stock levels, ensuring product freshness.
• Built attractive sales displays to showcase products and increase customer interest.
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