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Work Background
Director of Enterprise PMO
ABBYYDirector of Enterprise PMO
Jul. 2024Austin, Texas Metropolitan Area• Set strategic direction for enterprise PMO and business operations, aligning high-priority programs with financial targets and company OKRs. • Led cross-functional delivery of transformational initiatives, streamlining execution across product, engineering, finance, and HR. • Established governance models and reporting dashboards for real-time portfolio visibility, milestone tracking, and executive decision support. • Partnered with leadership to evaluate and deploy new technologies that enhanced operational capability and performance tracking. • Successfully led setup of India operations hub, overseeing legal, financial, and operational components to support global scale-up. • Acted as key operational advisor to executive team, balancing risk, resource allocation, and execution timelines.
Principal Program Manager - Head of R&D Business Operations
OutSystemsPrincipal Program Manager - Head of R&D Business Operations
Jun. 2022 - Oct. 2023Austin, Texas• Directed cross-functional business operations, improving alignment between GTM, Finance, and Product Ops in a high-growth SaaS environment. • Built and led operational programs to optimize headcount planning, budget utilization, and resource deployment across teams. • Developed and deployed a FinOps strategy to control and forecast multi-cloud infrastructure costs (AWS/Azure), increasing financial visibility. • Created scalable data governance models and automated executive dashboards that integrated with planning and performance tools. • Led change management initiatives to streamline hiring processes, onboarding flows, and departmental collaboration. • Partnered with senior leadership to operationalize quarterly goals, translating strategy into scalable, trackable action plans.
AppleCare Services Program Manager
AppleAppleCare Services Program Manager
Mar. 2018 - Jun. 2022Austin, Texas• Managed a multi-million-dollar global program portfolio that supported AppleCare Services’ growth from $250M to $900M ARR. • Designed and implemented PMO-style governance for initiative intake, prioritization, status tracking, and executive reporting. • Built scalable cross-functional workflows across legal, support, product, and finance to accelerate program delivery and compliance. • Created capacity and workforce planning models that informed hiring and resourcing decisions. • Introduced a data-centric approach to performance measurement using OKRs, KPIs, and executive dashboards. • Served as the connective tissue between senior leadership and delivery teams, translating high-level strategy into execution plans.
EMEIA Logistics PMO
AppleEMEIA Logistics PMO
Jun. 2015 - Mar. 2018Cork, County Cork, Ireland• Led logistics transformation programs in response to complex EU regulatory changes, building agile and compliant supply chain models. • Delivered €250K+ in annual savings through cost modeling, lean repair strategies, and vendor optimization. • Coordinated across global logistics, legal, and IT to improve customs compliance, partner accountability, and turnaround time. • Applied lean and Six Sigma principles to reduce bottlenecks and increase throughput across repair centers. • Developed operational playbooks and training frameworks that scaled across international service hubs.
Principal Program Manager, Global Business Services, EMC
Dell TechnologiesPrincipal Program Manager, Global Business Services, EMC
Apr. 2010 - May. 2015Cork• Led large-scale global transformation programs including shared services implementation, offshoring initiatives, and M&A integration. • Established pre-sales shared service operations, increasing speed to quote by 20% and reducing operating expenses. • Delivered enterprise cost reduction programs in alignment with finance and HR, improving delivery consistency and financial transparency. • Collaborated with senior executives to design governance structures for cross-border program delivery. • Created business cases and ROI models for large-scale changes in infrastructure, systems, and operating model redesign.
Service Desk Manager\Project Manager, Remote Managed Services, EMEA
Dell TechnologiesService Desk Manager\Project Manager, Remote Managed Services, EMEA
May. 2008 - Apr. 2010Cork, County Cork, Ireland• Managed Tier 1 and Tier 2 support operations for global enterprise clients, maintaining SLA and uptime standards. • Introduced ticket triage and escalation frameworks that improved resolution speed and reduced backlog. • Developed structured knowledge bases to enable better root cause analysis and frontline resolution. • Led process standardization across support functions, resulting in measurable improvements in customer satisfaction and cost per incident.
Network Engineering Manager
DCM GroupNetwork Engineering Manager
Sep. 2006 - Oct. 2007Dublin, County Dublin, Ireland• Led end-to-end delivery of large-scale IT and networking infrastructure installations for hotel clients, from planning through post-deployment support. • Managed cross-functional project teams, ensuring all implementations met customer requirements, adhered to timelines, and complied with service-level agreements. • Oversaw the structuring of long-term maintenance and support contracts, enabling scalable client service operations and sustainable post-installation support. • Acted as the primary interface between clients and technical teams, maintaining accountability for quality, timeline, and issue resolution.
Network Manager
AIBNetwork Manager
Jan. 2005 - Jan. 2006Dublin, County Dublin, Ireland• Directed the rollout of a nationwide telecommunications upgrade for ATM infrastructure at offsite locations—ensuring system uptime, revenue continuity, and regulatory compliance. • Managed network availability and incident response across more than 400 WAN and 30 LAN locations, including root cause analysis and proactive remediation. • Developed contingency planning and escalation workflows to reduce service disruptions and ensure resilience of customer-facing systems. • Coordinated with internal business units and external vendors to ensure program alignment with income-generation channels.
Service Desk Manager
Mercer Human Resource ConsultingService Desk Manager
Aug. 2004 - Jul. 2005Dublin• Led a distributed service desk team supporting over 500 internal users across two locations, ensuring timely issue resolution and high user satisfaction. • Implemented data-driven problem management by analyzing incident trends from ticketing systems and proactively addressing root causes. • Served as escalation point for high-impact technical issues, coordinating with infrastructure and applications teams to ensure service continuity. • Championed improvements in end-user support workflows, enhancing response time and reducing repeat incidents.

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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore