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Work Background
Eyedentified Consulting Services, LLCCo-Founder
Jan. 2024Springdale, Arkansas
Atana IncVice President of Services & Operations
Mar. 2021 - Jan. 2024Bellevue, Washington, United States• Leadership and Team Management: Led the training services team to deliver effective platform and product training for customers and employees while managing a mix of contract facilitators and full-time implementation/support resources to ensure successful service engagements and digital delivery.
• Innovation and Curriculum Development: Drive the adoption of the enterprise product portfolio by championing innovation in training curriculum, learning experiences, and offerings in close collaboration with Sales, Marketing, and Content teams.
• Client Relations and Experience: Implement tailored learning journeys for clients, manage and de-escalate client concerns promptly, and facilitate exceptional training for all levels of client personnel, ensuring alignment with their company culture and desired outcomes.
• Financial and Strategic Oversight: Manage the Services & Operations budget, ensuring margin maintenance through efficient expense management and regular financial reviews. Continuously identify opportunities to improve business models, client satisfaction, and alignment with the company's strategic direction.
Atana IncSenior Director of Services
Jan. 2021 - Mar. 2021
Walton EnterprisesLearning and Development Manager
Jun. 2019 - Mar. 2020Bentonville, Arkansas• Created a six-month manager development program entitled Bridges Leadership Academy using a high-impact leadership development technology platform. The program encompassed executive leader videos, articles, discussion forums, and live conversations.
• Designed a framework for performance excellence and facilitated training workshops on effective conversations and goal-setting for associates and managers. Created, delivered, and aggregated data on associate potential as part of the performance excellence inaugural launch.
• Collaborated with the internal communications team to formulate messaging strategies for people team policies, such as charitable gift matching, educational reimbursement, performance excellence, paid time off, and learning projects.
WalmartHuman Resources Director
Aug. 2014 - Dec. 2015• Devised a strategic program plan for enterprise-wide initiatives, based on industry research and collaboration with cross-functional partners, ensuring timely phased delivery starting from the fiscal year's outset.
• Pioneered an annual implementation strategy, surpassing expectations by identifying and integrating processes significantly influencing HR strategic initiatives.
• Expedited the HR initiative by renegotiating its testing and launch plan, leading to a program redesign and a rollout twelve months ahead of the initial timeline.
• Established a robust measurement strategy for HR development, highlighting program ROI to senior management, and led a skilled, agile team tailored to the organization's needs, ensuring effective strategy execution.
Sam's ClubSenior Manager II, Talent Development
Oct. 2012 - Jul. 2014Bentonville, AR• Implemented a Negotiation development program model that yielded a total self-reported ROI of $16.2M+ for the business in FY14.
• Established Development scorecard with resultant average knowledge gain of 16% across 10 reported courses. • Leveraged technology to generate an average course penetration rate of 26.7% (required) and 8.8% (elective).
• Managed and increased the development budget by 306% over 18 months.
Sam's ClubPrograms and Processes Manager, Talent Development
Aug. 2011 - Oct. 2012Bentonville, Arkansas• Provided leadership and development direction to an average of 30 associates (hourly and management) annually.
• Led a team of approximately 10 management associates as an advocate for the Mi Futuro program.
• Facilitated individual and team development classes for approximately 100 associates during 15 month period.
Wal-MartInstructional Designer II/Senior Developer
Jan. 2010 - Aug. 2011Bentonville, Arkansas• Executed 11 of 39 corporate initiatives within 12 months, which resulted in the company's savings of nearly $1B.
• Ideated and led development projects for approximately 1.4 million associates in approximately 4000 stores and sales revenue of approximately $405 billion.
• Established an “On the Horizon” communication process to drive consistency and alignment across Operations and Development teams.
• Leveraged variable resource model, which led to the acquisition and promotion of 40% of the talent to the company. • Directed the workflow, project prioritization, and approximately $750K+ in budget for professional consultants and the peer associate team.
Wal-MartLearning Solutions Developer
Jun. 2008 - Jan. 2010Bentonville, AR• Implemented technology enabled learning interventions to enhance training effectiveness throughout the company. This included the Learning Management System (LMS) test and facilitation of Adobe Captivate 4.0 training for the Talent Development organization.
• Managed relationships with Innovations, and the Talent Development Technology and Compliance teams to plan, execute and deliver enterprise wide training solutions that supported the strategic direction of the company for 1.4 million associates in approximately 4000 stores.
• Researched and secured talent for audio and visual images to be used in training content that supports the company brand initiative.
• Acted as a project manager, peer reviewer and performed quality assurance inspection on incoming and outgoing course materials to ensure legal compliance and readability ease for associates; edit and format document changes to ensure consistency in presentation to associates.
Tyson Foods, IncConsumer Insights Intern
Aug. 2007 - May. 2008• Directed quarterly budget report compilation for an annual $1.875 million budget.
• Reviewed and edited concept proposition statements to ensure alignment with brand positioning for 3 product areas.
• Trained approximately 100+ Tyson team members on insights library and acted as primary point of contact for on boarding new team members.
• Identified and provided solutions to financial process between multiple internal systems resulting in payments to vendors within terms of agreement.
University of ArkansasVarious Positions (Program Coordinator, Financial Aid Officer, Graduate Assistant)
Aug. 2001 - Aug. 2007*Lobbied Bumpers Scholarship committee members for AEAB department student funds resulting in approximately $30,000.
*Developed effective marketing/recruiting materials for the AEAB department resulting in increase of year over year recruitment by 15%.
*Identified and documented process to establish consistency with year to year reporting.
*Supervised and managed (ACAP, TAP and GAME) and staff of 8 residential counselors and developed summer camp program schedule for counselors, students and faculty.
*Provided, obtained, processed, and packaged student financial aid and coordinated the compilation of data for financial aid programs while undergoing technology transition to ISIS as governed by federal regulation and institutional policy.
*Supervised a small-sized administrative support staff by training and making assignments.
*Identified process gaps; collaborated with technical team to create integrated electronic solution which optimized communication and compliance with state, federal, SEC, NCAA and institutional regulations.
*Recruited, selected, supervised and evaluated 4-6 Career Specialists. Created and monitored schedules, developed team goals and implemented a student centered marketing strategy for the Career Development Center.
*Coordinated program planning and development, operations, marketing and volunteer needs for the inaugural Friday Night Live program which led to creation of a full time permanent position.
*Allocated and managed program budget of approximately $30,000. *Advised undergraduate students in personal and organizational goals.
*Conducted needs assessment to evaluate Friday Night Live program structure for growth and continued improvement.
Mutual of Omaha Insurance CompanyMarketing Specialist/Associate Marketing Specialist
May. 2000 - Aug. 2001*Partnered with IS department to create a database that maximized time and communication with distribution across the sales and marketing enterprise. *Demonstrated initiative through self development to bring a product website to compliance.
*Created project log to manage distribution strategies for various product lines that was adopted as part of team reporting process.
*Coordinated and distributed marketing materials to various distributions upon completion of advertising review process via online ordering systems.
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