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Work Background
CORE Senior Product Manager
Apr. 2022 - Mar. 2024Providence, Rhode Island, United StatesExperience with bringing to market products which are based on a Microservice Architectures
Considerable experience with backlog refinement & daily SCRUM review. Defined product strategy and roadmap for merchant portal
Developed key messaging, pricing, and go-to-market strategy for ISV and Kiosk Strategies
Developed API framework to deploy, support and grow downstream distribution channel including providing guidance and product vision for partner, ISV, and Requirement creation.
Provided detailed Market and competitive analysis.
Provided detailed Options analysis in the development of both ISV and Kiosk strategies.
Leveraged Atlassian Suite of Products for road mapping, requirements and development process, data and information management, and requirements gathering, tracking, and monitoring. Managed the product integration of PayPal, Bluefin, and other providers into CORE Services hub for integration into a broader suite of application
Bank of AmericaVP, Sr Service Delivery Consultant
Apr. 2019 - Apr. 2022United StatesMember of a core team driving the development of a global merchant acquiring solution
Lead effort to implement an enterprise terminal and acquire processing certification, testing and integration platform for internal platform and external partner certification and testing. Lead projects, programs and processes in a highly matrixed and complex business and technical environment.
Influence strategic direction and develop tactical plans.
Technical Vendor(s) management and oversight focusing on operational risk and compliance.
Primary technical contact and Strategic business partner of FLU which focused on meeting aggressive business aims.
Knowledge of a broad range of project and product management tools and technologies e.g., project, JIRA, Remedy,
Served as primary escalation point, for issues resolution.
SHAZAM Network - ITS, Inc.Senior Product Manager
Apr. 2017 - Apr. 2019Des Moines, IowaDeveloped product features and develop pricing models through analyzing customer needs, market segments, market trends and feature gaps.
Created, maintained and implemented a current product strategy and SWOT analysis. Created, maintained and implemented a three-year roadmap, and deliver the roadmap items by driving them from idea through execution into market launch and day-to-day operation.
Maintained and reported product health reports and other reports of key metrics.
Defined the product concept, including identification of the customer and product requirement in ensuring that customer needs and issues are met.
Work cross departmentally in identifying and articulating the impacts of new products and current product enhancements including financial, customer support, legal, compliance and systems.
Assisted in the planning and execution of the executive forums and other ongoing focus group efforts. Recommend format, agenda, lines of inquiry, and lead assigned regional groups through their collaborative exercises. Provided marketing and sales support including development of key benefit statements, ‘elevator speeches,’ pricing, PR, and ad support.
MasterCard AdvisorsSenior Managing Consultant, EMV & Emerging Payments
Sep. 2014 - Mar. 2017Greater Minneapolis-St. Paul AreaManaged EMV, digital and emerging payments projects for large US-based merchants and financial services companies. Facilitated working sessions with cross functional groups in technology, operations, marketing, and corporate office in gathering insights and direction to provide guidance, perspective, and ideation. Developed a broad set of artifacts which were used during in-person working sessions serving as a foundation for facilitating discussion and dialogue for large issuers Developed yearly services roadmap including strategy direction, supporting collateral and underlying business case and sales strategy.
Best BuySenior Manager, Financial Services
Sep. 2011 - Aug. 2014Richfiled, MN▪ Lead key peer business and technical areas which served as the foundational elements of MCX - the merchant led mobile initiative. Roles included Chair of the Network Operating Rules and member of the Executive Search, User Experience and Technology Architecture and Security Committees
▪ Responsible for developing the MCX business and technical framework(s); led the effort to vet technology and service providers ▪ Actively involved in MCX meetings and discussions with merchant peers including Target, Wal-Mart, CVS. Worked focused on cross-merchant traditional to digital convergence mobile product strategy.
▪ Developed business strategy for new and emerging tender types including mobile and digital tender types (e.g BitCoin, BitMint etc..) ▪ Developed strategy and approach to Best Buy’$50 million EMV payments acceptance program.
▪ Responsible for Financial Services Government Affairs support including support for Reg II (Durbin Amendment) advocacy, business analysis and support
Multos InternationalVice-President Business Development, USA, Mexico & the Caribbean
Oct. 2009 - Sep. 2011Senior Executive responsible for representing Multos International Pte. Ltd in the US and Mexico. Duties include developing new business relationships, enhancing existing business relationships, managing the sales process, developing presentations, documents, papers and other requisite collateral in an effort to expand the MULTOS presence in the region. Responsible for managing product supply, customer services issuers and ensuring that product management Is fully updated as to the current smartcard market and recommending product enhancements or modifications which would allow sufficient product growth. Maintained excellent business relationships with customer base including large multinational financial institutions, bank processors, global payment clearing houses and card manufacturers. Acted as a key manager in expanding the Latin American market. Recruited and lead the hiring of both business and technical staff to back-fill to support the growth in core business. Achieved 120% of goal in 2010.
Collis AmericaBusiness Development Executive
Nov. 2007 - Apr. 2009Arden Hills, MNDevelop and execute plans to sell ‘best-of-breed’ chip card technology-based solutions in North, Central and South America. Role included serving as business and technical lead on developing new customer relationships in Latin America. Accomplishments:
Developed a sales revenue stream for the Americas (North, South and Central America). Acted as a key manager in opening up the Brazilian market. Identified, assessed, qualified and supported distributors in Latin America markets
Led the opening of the US Office of Collis America which includes working closely with US and Netherlands based team members to ensure all the business, commercial and technology was accessible in the US.
Managed the process for opening the US Offices for Collis America, a leader in EMVCO compliant test tools. Developed significant new business and technical relationships including leading US acquirers and issuers. Developed Latin American distribution channel for sales and support
UbiQ, Inc. - a Division of NBS TechnologiesDirector of Channel Services
Jan. 2005 - Nov. 2007Directed service and implementation team for a leading card personalization software and hardware manufacturer; managed multiple complex escalation issues across a diverse customer base. Served as Product Manager for EMV Remote and Branch issuance solution, which included tight integration of data preparation, key management, and card issuance functions.
Wells FargoStrategy Consultant
Aug. 2000 - Sep. 2004Minneapolis, MinnesotaServed on strategic team supporting a corporate-wide payment strategy contributing to cross-line business cost savings; participated in strategic planning and consortia activities; provided consulting services to clients; developed and implemented internal competitive marketing campaigns. Supported group activities to ensure compliance with GLBA. BCP initiatives and activities.
Bottomline TechnologiesImplementation / Pre-Sales System Engineer
Jan. 1996 - Dec. 2000Consulted with financial institutions, government agencies, and technology and manufacturing companies on B2B issues, bill presentment and e-commerce solutions. Participated in all levels of the sales process including consulting, system evaluation and design, and on-site services.
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