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Work Background
Director of Operations with The Ingram Group, Brokered by Real Broker, LLC
The Ingram Real Estate GroupDirector of Operations with The Ingram Group, Brokered by Real Broker, LLC
Nov. 2024- Managed and coordinated transactions for all agents within group - Established systems for tracking progress and budgets on investor projects - Acted as listing agent for individual and investment sellers - Assisted with various office and executive duties, including handling and distributing checks, maintaining real estate contract documents. - Managed CRM files
Licensed Real Estate Agent
eXp RealtyLicensed Real Estate Agent
Jul. 2024 - Nov. 2024Greensboro, NC
Executive Assistant
YOUR CHOICES RANDOLPHExecutive Assistant
Jun. 2023 - May. 2024Asheboro, North Carolina, United States• Coordinated weekly meetings, improving meeting efficiency by 10%, and organized logistics for large- scale fundraising events • Developed filing systems, reducing document retrieval time by 30%, and maintained accurate financial records with a CPA • Fostered healthy communication between client services team and executive team to provide necessary support and problem solving strategies • Provided in depth analyses and reports for Executive Director for Board of Directors.
Office Manager
Ridge Mechanical, Inc.Office Manager
Oct. 2022 - Jun. 2023High Point, North Carolina, United States- Managed office operations, AP/AR, and construction contract facilitation. - Maintained safety compliance for both on-site and off-site employees.
Operational Specialist
Ninth Construction, Inc./Triangle PartnersOperational Specialist
Jan. 2022 - Oct. 2024• Managed comprehensive construction project files and negotiated bids with subcontractors, reducing project costs by 10% • Created scopes of work and evaluated bids, aligning with budget projections for a 10% increase in budget efficiency • Developed and implemented CoConstruct (then updated to ContractorForeman) and GANTT scheduling systems, improving workflow by 25%. • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities. • Improved office efficiency by implementing streamlined administrative processes and procedures. • Maintained accurate record-keeping systems to ensure easy access to critical information for decision- making purposes. • Conducted reviews at the end of every project to assess for future improvements.
Worker’s Compensation Case Manager
Bradley Law GroupWorker’s Compensation Case Manager
Oct. 2020 - Mar. 2022Greensboro, North Carolina, United States• Managed 200+ client cases, reducing resolution time by 21%, and successfully prepared legal files for 90% successful mediation cases • Created more value for cases to optimize settlement outcome by maintaining client contact, working with insurance
Buyers Agent
Jason Bramblett and Associates, REALTORSBuyers Agent
Sep. 2019 - Oct. 2020Greensboro/Winston-Salem, North Carolina Area
Podcaster
Flamethrowers PodcastPodcaster
Aug. 2018 - Apr. 2019Greensboro/Winston-Salem, North Carolina AreaOne half of the Flamethrowers Podcast duo, setting the world fire.
Freelance Transcriptionist
RevFreelance Transcriptionist
May. 2018 - Sep. 2018Transcribing audio files- from interviews to medical records, legal proceedings to case study discussions.
Compassionate Entrepreneur
Trades of HopeCompassionate Entrepreneur
Jul. 2016 - Oct. 2020Randleman, North CarolinaMarketing wares for artisans and empowering women out of poverty all over the world.
Administrative Manager
YOUR CHOICES RANDOLPHAdministrative Manager
Mar. 2014 - Jan. 2016Asheboro, NCAssistant to the Executive Director. Handled all financial donations and bookkeeping. Assist and oversee many of the functions of multiple fundraising campaigns, including the Annual Fundraising Banquet, the largest income source for this non-profit. Responsible for greeting visitors and answering calls with a smile.
Legal Case Manager
Crumley & AssociatesLegal Case Manager
Apr. 2002 - Jun. 2005Social Security cases- maintained client contact, requested medical records, drafted forms. Personal Injury cases- maintained client contact, requested and processed medical records, maintained correspondence with litigation attorneys and insurance carriers Workers Compensation cases- maintained client contact, requested and processed medical records, maintained correspondence with defense counsel and insurance carrier, drafted forms and motions for the NCIC , scheduled and set up for mediation
Office Manager
Highland TankOffice Manager
May. 2000 - Feb. 2001Maintained petty cash accounts, dispatcher for truck drivers, scheduled deliveries, issued tank warranties, receptionist duties, maintained accounts payable, assisted with manufacturing schedule and sales.
Assistant Manager
Paul HarrisAssistant Manager
Jan. 1999 - Jan. 2001Delegating work tasks for scheduled employees, inventory management, product displays, merchandise stocking, customer service.
Assistant Manager
F.Y.E. (The Wall) Music StoreAssistant Manager
Jan. 1998 - Jan. 1999Managed 3-5 employees per shift, customer service, inventory control, scheduling.

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