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Work Background
LATAM Airlines Holding GroupHead of Cybersecurity Strategy and Governance
Apr. 2025Transportation● Responsible for the group's Cybersecurity Strategy and Governance.
● Leads the team of professionals tasked with proposing, managing, and aligning the
cybersecurity strategy with corporate governance.
● Ensures the delivery of value to the business through cybersecurity initiatives.
LATAM Airlines Holding GroupDeputy Manager of Cybersecurity, Governance, and Supply Chain Assurance
Nov. 2022 - Apr. 2025Transportation● Executive member of the CISO Staff, responsible for ensuring the supply chain
security of Latam Airlines.
● Accountable for compliance with contractual commitments and aspirations within the
ecosystem of technological partners and suppliers.
● Managed strategic relationships and ensured contract compliance as the Contract
Manager for the Cybersecurity BPO with key Cybersecurity and Information Security
partners, overseeing performance.
ASMAR, Astilleros y Maestranzas de la Armada.CISO, Chief Information Security Officer
Jan. 2021 - Nov. 2022Construcción Naval / Shipbuilding● Served as the top executive responsible for Cybersecurity and Information Security
at the most significant shipyard in the Southern Cone of South America.
● Continuously ensured business and production continuity by bridging technology with
core business operations.
● Successfully implemented the Security Operations Center (SOC) and led initiatives to
educate collaborators on cyber risk reduction and the importance of sensitive
company information.
Trident TelecommunicationsPersonal Venture (Consulting / Advisory)
Sep. 2018 - Jan. 2022● Led a consulting group serving diverse markets, specializing in Cybersecurity,
Electronic Intelligence, and Critical Infrastructure through Trident
Telecomunicaciones.
● Focused on Naval Electronics and Bridge equipment
● Acted as an international expert in emergency telecommunications and public/private
early warning systems for the population.
Claro ChileKey Account Manager
Aug. 2015 - Aug. 2018Telecomunicaciones● Significantly increased the profitability of a client portfolio comprising two major
national financial groups and one international client.
● Successfully converted prospects into new clients and expanded into new markets.
● Consistently met and exceeded sales targets.
ENTELService Account Manager
Jul. 2012 - Jul. 2015Telecomunicaciones● Held primary responsibility for the integral management of the TIC's services BPO
contract between Entel and Banco de Chile.
● Supervised and monitored compliance with service standards, TIC infrastructure
stability, and SLAs.
● Served as Entel’s focal point at the client, proactively identifying technological needs
and transforming them into value-added service offers.
● Controlled service quality and oversaw the execution of production transition
activities and projects.
● Developed, updated, and ensured compliance with Banco de Chile’s DRP in
accordance with SBIF regulations.
● Managed a team of 200 professionals responsible for delivering comprehensive TIC
services to the client.
Sixbell NekotecManaged IT Services Manager
Feb. 2011 - Jan. 2012Telecomunicaciones● Managed the Unified Communications Platform for Banco Santander.
● Led a team of 25 professionals in the successful implementation of Banco Santander
Chile's new Unified Communications platform, serving over 13,000 corporate users
across 600 branches.
● Optimized and reported on an annual budget of US$3M.
Ministry of Transport and TelecommunicationsAdvisor
Mar. 2010 - Feb. 2011Public Administration● Advised the Undersecretary on emergency and general telecommunications matters.
● Coordinated the National Early Warning System Project and participated in the
Interministerial Emergency Committee.
● Represented Chile and presented at the CITEL (O.E.A) Telecommunications
Consultative Committee in Ushuaia.
● Demonstrated extensive knowledge of the telecommunications industry at local and
Latin American levels.
Banco de ChileDeputy Marketing Manager, Customer Service Area.
Jan. 2008 - Apr. 2008Banking● Managed Technological Support and Projects for the Contact Center.
● Led a team of 14 professionals responsible for developing and maintaining business
solutions for remote customer service channels.
● Successfully executed a Contact Center and IVR platform change and process
optimization, with zero customer impact and in a very short timeframe.
Banco de ChileSenior Project Manager
Nov. 2005 - Dec. 2007Banking● Developed and implemented projects for financial products and services, notably
launching Banchile Corredora de Seguros' telemarketing on IP telephony with
predictive dialer.
● Managed an investment portfolio of approximately USD 5 million.
● Oversaw multiple project implementations including Call Center platform changes,
IP-TDM Call Center expansion, and IP-ISDN Videoconference.
Chilean NavyCommander, Head of Departments
Jan. 1988 - Nov. 2005Public Administration● Led specialized TIC Units, directly managing highly qualified personnel and
substantial financial, material, and technical resources.
● Spearheaded the development and maintenance of technological systems as a
specialist in Telecommunications and IT Systems.
● Supervised a team of 70 Engineers and technicians, successfully implementing
telephony and celulink billing systems that generated significant savings for the
institution.
● Served as a Unit Commander and Military Professor for over 5 years,
specializing in UN Peace Operations.
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