MicrosoftGlobal Communities Program Manager, Windows Insider MVP Program
Jan. 2021 - Jan. 2023Redmond, Washington, United StatesBuilt, activated, and led a community of global ambassadors and creators to lead within their communities. Provided high impact across a variety of marketing channels and locales, surpassing business goals. ✅ Owned exclusive global ambassador and creator program representing 20M+ community of Windows Insiders, shaping the future of the Windows OS from early stage product development to public launch.
✅ Influenced creator content and messaging to publish compelling content aligned to product truth, grew creator contributions by 21% YoY
✅ Developed content for community microsite, owned email, messaging and copywriting, worked with external partners to fulfill all program components, hosted global in-person and digital events with 96% attendee satisfaction
✅ Collaborated cross-functionally with eng partners, legal, PR, and other teams across Microsoft to drive program evolution and success
✅ Built strategy around community insights, deepened brand loyalty and engagement, community grew by 40%