Sara McGonnell - Analyst, Seeking Employment

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Work Background

GDHTechnology & Operations Control and Governance Analyst

Jun. 2023 - Aug. 2023Buffalo, New York, United States- Analyzed documentation provided by risk owners, ensuring accuracy and completeness before sharing it with external examiners during regulatory assessments. - Led pre-exam workshops to prepare speakers for on-site examiner visits, ensuring effective communication and readiness to address questions during regulatory assessments. - Attended all external exam meetings to diligently document meeting notes, ensuring accurate records for distribution to all participants and senior leadership.

Eliassen GroupGRC Business Analyst: Issues Management

Mar. 2022 - Jun. 2022Bank of New York MellonFacilitated business requirements gathering sessions for second-line business areas transitioning to ServiceNow. Used knowledge of internal risk policies and business procedures to ensure new technical functionality is aligned. Reviewed and updated knowledge documents, process maps, procedures and the project’s Confluence page. Participated in project’s Agile ceremonies: daily scrum, backlog grooming, creating user stories, issues tracking and escalation, and change control.

Rose InternationalEnterprise Resiliency Project Analyst

Aug. 2021 - Oct. 2021CitigroupIn partnership with the Institutional Client Group, assess risk, accuracy and completeness of forms as part of ongoing solution being designed to meet regulatory expectations of an MRA. Participate in weekly quality calibration calls with other Quality Assurance analysts and business line subject matter experts to identify process gaps and areas of opportunity.

M&T BankTechnology Risk Management Analyst: Tech Exam & Audit Compliance

Aug. 2016 - Jul. 2021Buffalo/Niagara, New York AreaAct as an advisor and liaison between Technology business partners and Internal Audit to facilitate discussions regarding audit field work and findings. Monitor work progress and complete pre-validation of audit items prior to submitting for closure. Complete monthly reporting to Chief Information Officer, Head of Technology & Banking Operations and senior executives and leadership teams. Centrally facilitate all meetings and document collection for First Day Letter requests. Create summary presentations in partnership with Regulatory Affairs and act on behalf of Technology when external exam requests are made. Participate in on-site meetings with external examiners and advise on response strategy to FDL and Day 2 requests. All activities and job duties are analyzed and prioritized using a risk based approach. External exam bodies include but are not limited to the Federal Reserve Bank (Fed, FRBNY), Office of the Comptroller of the Currency (OCC), and FINRA.

M&T BankProcess Quality Assurance Analyst: Project Governance / PMO

Mar. 2013 - Aug. 2016Buffalo/Niagara, New York AreaComplete independent assessments for enterprise technology projects to measure quality and adherence to the company's project management methodology standards. Work with project managers and stakeholders to offer project management solutions, identify training needs and share best practices. Leverage analytical findings from projects, programs and portfolios to improve project methodology, create learning and development tools, and implement process improvements.

M&T BankProject Administrator: Enterprise Project Management

Sep. 2012 - Mar. 2013Buffalo/Niagara, New York AreaHired as a contractor with GlobalQuest to support M&T's Central Technology division. My responsibilities included assisting with data integrity and conversion of legacy project tracking into the new Enterprise Project Management system. I also managed & completed administrative pre-implementation tasks required for the project.

CitiProject Manager: Global Billing Operations

Jul. 2011 - Sep. 2012GetzvilleHired as a contractor with Modis to support Citi's Technology Operations division. In my role as a Project Manager for the Global Billing System, I supported all system, functional and business requirement documentation, data gathering and testing tracks for Global Billing System (GBS) project deployment. I assisted in Ops-related conversion activities, including preparing and updating artifacts and researching conversion issues. Additionally, I supported and executed testing activities including conversion testing, UAT, production validation and deployment testing.

HSBCMarket Research Analyst

Dec. 2004 - Jun. 2011Buffalo/Niagara, New York AreaProject manager & lead business analyst for all mystery shopping research conducted in USA and Canada. Channels included: Retail Bank, Business Banking, Premier, Financial Advisor, Retail Wealth Management, Mortgage and Call Center. Other research included Customer Experience, Customer Loyalty and Brand Health.

Adelphia CableSales Analyst

Feb. 1998 - Dec. 2004Coudersport, PA & Buffalo, NYProgressed as follows: - Marketing Analyst for Telemarketing - Bill Media Specialist - Marketing Analyst for Incentives/Recognition - Marketing/Sales Analyst for National Call Centers

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