GE MoneySales and Activations Manager / Outbound Sales Team Leader
Apr. 2007 - Apr. 2009Shannon, IrelandI managed a team of 15 and increased call centre agent productivity by 15% utilizing risk based coaching and training methods. I directed revenue based analysis identifying most profitable business activity and increasing revenue by 30%. I achieved premium volume of £14,000,000 vs. target of £11,500,000. I hired, trained and managed all insurance staff significantly reducing overall attrition. I developed, implemented, and improved all Insurance related KPI’s including a new behavioral based KPI’s providing for more manageable sales activity. I increased sales through development of a revised incentive structure.