Oticon A/S - Brazil - TelexMarketing and Customer Service Coordinator
Aug. 2004 - Nov. 2010Rio de Janeiro e Região, Brasil• CREATION AND FOLLOW UP OF MARKETING&SALES KPIs, REPORTING AND BUDGET MANAGEMENT • CRM: MAPPING AND IMPLEMENTATION OF MKT&SALES PIPELINE
• PLANNING AND ENFORCEMENT CAMPAIGN NATIONAL, REGIONAL AND LOCAL
• DIRECT MARKETING, RELATIONSHIP AND LOYALTY PROGRAMS
• STANDARDIZATION OF VISUAL COMMUNICATION AND SERVICES PROCESS
• WEB AND E-COMMERCE PROJECT: INTRANET, WEBSITE, E-LEARNING
• ENDOMARKETING AND INTERNAL COMMUNICATIONS
• TRAINING AND ENGAGEMENT OF THE RETAIL NETWORK/ FRANCHISES
• IMPLEMENTATION OF CUSTOMER SERVICE DPTS (B2C and B2B)
• SUPPLIERS RELATIONSHIP