MCS Madeira Corporate ServicesDirector of Business Development
Feb. 2017Funchal, Madeira Island, PortugalStrategic Leadership: Collaborated with the Board of Directors to design and implement innovative business development strategies, contributing to the company’s growth and sustainability in a competitive and non-supportive regulatory environment. Inter-Departmental Coordination: Streamlined internal processes by fostering effective collaboration across legal, accounting, administrative, and invoicing teams to deliver seamless client experiences. Client Relationship Management: Proactively engaged with clients as their primary point of contact, providing tailored solutions in areas such as legal services, immigration and visas, personal income taxation, freelancer registration, company incorporation, and tax consulting. Bridged gaps in CPA or legal services by offering insightful, general consultancy to meet immediate client needs. Portfolio Expansion: Successfully expanded the private client portfolio for personal income tax services by 300%, driving significant growth in this key service area. Revenue Growth and Digital Transformation: Contributed to a 2% revenue increase by spearheading a robust digital marketing strategy to enhance client acquisition and retention in a highly regulated market. Industry Representation: Represented the company at high-profile industry events and stakeholder associations, strengthening MCS’s reputation and cultivating strategic partnerships. Key Achievements:
- Delivered exceptional results in portfolio growth and client satisfaction, securing a leading position in the market.
- Played a pivotal role in advancing the company’s digital transformation, branding and modernizing its client service approach by reducing SLA time to 48 hours.