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Network Power<100 people
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Marketing
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Business Owner
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C-level Executive
Geos
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United Kingdom
Work Background
FireflaiSenior Product Manager (via Supersonic Startups)
Sep. 2023 - Mar. 2024Fireflai helps mid-market enterprises harness the power of Generative AI to deliver, tangible, measurable business outcomes. Responsible for:
- Product Discovery & Strategy
- Customer interactions to identify needs and pain points
- Stakeholder management
- Project management
- Workshop facilitation (company vision, mission, OKRs, customer journey & service blueprints)
Supersonic StartupsCo-Founder Supersonic Startups, Product
Aug. 2023 - Aug. 2024Amsterdam, North Holland, NetherlandsPartnering with founders to build great SaaS products, the right way. Product launch & successful pilots: Delivered a B2B Gen AI SaaS platform for our client (Fireflai), enabling pilots with 2 key clients, within 6 months from product ideation Product discovery & strategy & stakeholder management: Engaging with clients, customers & market research; defining mission, vision, OKRs & service blueprint to enable a great customer experience
Bianca Terwin Coach & ConsultingCoach & Consultant
Apr. 2023Amsterdam, North Holland, NetherlandsI help individuals, teams and companies thrive and grow through empowered, conscious leadership, coaching and product specialities. Services include: 🍍 Leadership Development & Life Coaching for teams and individuals
🍍 Team and culture development & empowerment
🍍 Workshop & training design and facilitation (personalised depending on your needs)
🍍 All things Product & Project Management (Discovery, Delivery, Experimentation, Culture, Teams, Methodologies, 1st principles)
🍍 Agile & product coaching
🍍 Customer journey mapping and Service Blueprints
🍍 Design thinking workshops
🍍 Startup advisor Engagements thus far: 🔥 Co-founder Supersonic Startups - Together with the team, we built a GenAI SaaS platform from 0-1 for our client, onboarding 2 POC customers within 6 months. 🔥 Company strategy & agile coaching for a wellness centre in Denmark. Over a 6 week on-site engagement, I coached and enabled the team to operate effectively and efficiently and attract 5x guests over 3 months. I coached them on agile, product, and marketing best practices to enable this growth. Career Highlights: - Professional Consciousness Coach (ICF accredited ACTP Level 2)
- 10 years Product Management, Agile & Managerial experience
- 5 years Fintech Startup SaaS experience B2C & B2B
- 11 years digital transformation experience within businesses of all sizes & industries
- Vinyasa Yoga Teacher
- Community Leader (Women's groups)
- Playing Big Facilitator (Tara Mohr)
- Co-founder Supersonic Startups - helping founders build great products, the right way Get in touch (either as an individual or company) and let's make magic together.
SecfiSenior Product Manager - Financing Experience
Apr. 2022 - Mar. 2023Amsterdam AreaAs a high growth fintech, Secfi helps founders, executives and employees of fast growing technology companies better manage their equity through Wealth Management, Secondaries, Equity Planning and Equity Financing. Within this role, I was the product manager for the Financing Experience squad, responsible for our users' financing experience within the platform, automating manual experiences and supporting/enabling our business development & customer success team to best serve our customers. Key highlights in this role: Data-driven decision-making & product-led growth. Compliance & security & document management: Redesigned our onboarding flow & integrated a KYC partner (Persona), reducing time in onboarding by 50% over 6 months, vastly improving compliance & security in this area of the product and enabling new product growth. People management & leadership: People manager to another product manager within Secfi & cross-functional team management of 5-7 individuals (dev, data, design, product).
YoltProduct Manager - Monetisation and Content (CRM)
May. 2021 - Feb. 2022Amsterdam AreaYolt is a future-forward Fintech with the mission to give everyone the power to be smart with their money. We aim to make managing money clear, understandable and, dare we say, even enjoyable – so you can save time and effort to make the most out of life. Within Yolt I am the product manager for the Monetisation & Content team within the B2C app. My responsibilities include: revenue generation, partner relations and integrations, life-cycle management of users experience from communication (email, push) to in-app journeys, management of CRM tool (Braze) for best in class communication and generating content loops to create an omni-channel experience. Key highlights in role: People management: Management of cross-functional team of 8 individuals (developers, data, creative & product) Stakeholder management: Managing & reporting on KR's based on objectives defined by business to achieve strategy & vision Leadership: Workshop design & facilitation using design thinking methods with teams and execs Relationship & partner management: Integrated Braze (CRM) setting up frameworks & processes to enable omni-channel communication across all journey touch points.
YoltProduct Manager - User Communication & Lifecycle Management
Feb. 2020 - Apr. 2021Amsterdam Area, NetherlandsWithin this role I was the product manager for the User Communication & Lifecycle management team. Responsible for all app communication touch-points from the product strategy, user experience and the execution thereof. This included push notifications, emails, in-app features and the user journey from notification to in-app experience. Key highlights in role: People management: Management of cross-functional team of 5 individuals (developers, data, creative & product) Leadership: Building a new team from scratch, successfully going through the storming, forming, norming stages Operations & relationship management: Redesigned our communication platform and integrated Braze (CRM), setting up frameworks & processes to enable omni-channel communication across all journey touch points, outperforming industry engagement rates by 5% across the board.
YoltProduct Manager Money Management
Jun. 2019 - Jan. 2020AmsterdamWithin this role I was the product manager for the Money Management team. This involved looking after the app's money management features, including the dashboard & the transaction details. Key highlights in role: People management: Management of cross-functional team of 5 individuals (developers, data, creative & product) Operations & relationship management: Led the experimentation framework within Yolt, integrating Optimizely and enabling a multitude of experiments over the last 2 years Strategy & Experimentation: Launched a new money management dashboard, which grew our 4th week retention metric by 10%
EOH DigitalBusiness Unit Head: Strategy and User Experience Design
Aug. 2018 - Mar. 2019Johannesburg Area, South AfricaEOH Digital is the home of Digital Transformation. Strategy, UX, UI, Agency and Software Development is combined into a single enterprise agile offering. The Strategy & Experience Design team within EOH focused on the initial engagement with customers, defining their digital transformation strategy and working on various opportunities from a product ownership, UX, customer research, mapping & testing and service design perspective. In my business unit head capacity I was responsible for the following: Leadership & people management: People manager to a team of 6 consultants (UX designers, digital strategists & business analysts) Operations & stakeholder management: Responsible for budgets, resource allocation & hiring, business development, sales engagements and proposal submissions Relationship management: Delivered on strategic and digital projects, assisting companies to define & deliver on their digital transformation initiatives
EOH DigitalProduct Owner
Nov. 2017 - Aug. 2018Johannesburg Area, South AfricaProduct Owner for the physical store channel within the digital business at Cell C (a large telecommunications in South Africa). We developed a digital e-commerce application for agents to use for all customer transactions, which aims to vastly improve the customer experience and reduce fraud, resulting in measurable success and ROI for the business. The MVP version of the application was ready for pilot testing within 7 months. Our method of engagement involved cross-functional squads using scaled agile and design thinking methods to manage risk while delivering on identified prioritised initiatives. I was responsible for the following: - Defining product strategy and vision
- Product backlog management
- Defining customer journeys informed by customer and market research
- Product reporting to the stakeholders
- Facilitating and attending scrum ceremonies
- Project/Product planning and monitoring
- Working with the development team to improve development processes and productivity
- Main Liaison between business, stores and third-party vendors
- Resource/Team planning and allocation
- Agile coaching
- Defining and managing project scope
EOH DigitalCustomer Journey Expert
Feb. 2017 - Nov. 2017JohannesburgMy achievements in this role include:
- Designed and built the new responsive website and hybrid app for Nu Metro (movie company) as the customer journey expert - Discovered and defined a Digital Business Strategy for Johannesburg Roads Agency (JRA)
- Engaged with numerous clients in various industries including manufacturing, financial, telco, transport and recruitment. As part of these projects, I performed the following roles:
- Engagement with key stakeholders to discover, define and prioritise needs and product features
- Working with designers and developers to build products and services which are customer desirable, business viable and technically feasible
- Ensured successful implementation of approved designs
- Facilitation of customer journey and user journey workshops
- Facilitation of ideation workshops
- User interviews, research and building personas
- Building prototypes using Axure, developing personas, site maps, flow diagrams, wireframes and storyboards
SwiftdisplaysBusiness Development Manager
Mar. 2016 - Sep. 2016Johannesburg Area, South AfricaSwift Displays is an all-in-one, large format printer and manufacturer of innovative exhibition stands, fabric frames and display equipment, suitable for all types of indoor and outdoor visual communication requirements. Within Swiftdisplays I achieved the following: Leadership: Jointly responsible for growing & managing the Johannesburg branch of the business Relationship management: Grew sales and business relationships by bringing in business to the value of R5m Operations management: Evaluated the operational processes and implemented changes required to streamline service to customers
Britehouse GroupGroup ICT Project Manager
Oct. 2014 - Feb. 2016Johannesburg Area, South AfricaBritehouse is a leading provider of custom software development and consulting services for South African organisations. Within this role I managed the overall coordination of group ICT projects, from analysis and planning through to implementation. These projects were run using either the Waterfall (Prince 2 methodology) or an Agile approach. Project management: Performed the business analyst & project management role for all group ICT projects. Responsible for consolidating silo'ed business units into one IT landscape Stakeholder management: Reporting into the CEO & CTO Strategy: Defined the group innovation strategy for the next 5-year period
Britehouse GroupJunior Project Manager
Feb. 2013 - Oct. 2014Bryanston, JohannesburgManaged overall coordination of the projects out of the CTO office, from analysis and planning through to implementation. Some of these projects included management of the first company wide Britehouse Hackathon and the migration of Britehouse employees onto a central IT service (email, network and systems)
AccentureIntern
Jun. 2012 - Jun. 2012Cape Town Area, South Africa• Data capturing during mock data transfer from Fusion to new Fusion 12 system
• Sitting in on staff and client meetings
• Updating process documentation (PowerPoint)
• Preparation of graphics and compilation of data for PowerPoint presentations
• Taking minutes of meetings
• General office administration and assistance
Picture ItEntrepreneur
Feb. 2011 - Jan. 2013Cape Town Area, South AfricaPicture It, a company focused on helping memories come to life through beautiful canvas prints. As the owner of this business I looked after the marketing of the business via Facebook and word-of-mouth, negotiating production costs with supplier, costing and pricing & deliveries.
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