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Work Background
LuminaryVice President of Product Management
Sep. 2023New York, New York, United StatesLuminary acquired The Cru in August 2023. Read about it here: https://www.weareluminary.com/luminaryreflectionsblog/luminary-acquires-the-cru Responsible for: Product Roadmap
Tech Admin
Product Analytics
Cross Functional Team Leadership
Team Growth Project Management
Strategic Partnerships
Member Journey and Experience
Voice of the Customer/Member
The CruHead of Product
Nov. 2022 - Sep. 2023Chandler, Arizona, United StatesProduct Lifecycle Management
Roadmaps Go To Market Strategy
Prioritization and Project Management
Business & Data Analysis
Customer and User Experience Cross Functional Collaboration
The CruDigital Product Manager
Sep. 2022 - Nov. 2022Chandler, Arizona, United StatesWe help companies retain and advance their women employees, especially "women in the middle." We help women realize their life intentions by matching them in a circle of diverse, like-minded peers based on demographics, goals, personality and values. We provide the coaching, curriculum, content, and coaching that makes all of the above possible.
Don't have a Cru? Reach out and we'll help you find one!
HomeAdvantageSenior Product and Quality Systems Manager
Apr. 2021 - Sep. 2022Chandler, Arizona, United StatesPartnered with key internal stakeholders to build and launch new products for real estate agents and credit unions
Conducted research on product requirements and developed strategy prior to testing and launch of 3 new dashboard products Facilitated meetings to define business requirements and roadmaps with key cross-functional teams Led new projects from conception through entire development life cycle––overseeing 5 stakeholders Implemented new process to streamline software development cycle to a leaner agile process––reducing sprints from 8 to 4 weeks
Performed quality control and tested new program and product releases to ensure acceptance criteria were met
Created workflows and technical documentation in both JIRA and Confluence
Get Sh!t DoneAccelerator Fall 2020 Cohort
Oct. 2020 - Dec. 2020Chandler, Arizona, United StatesGet Sh!t Done is the superpower scaling sidekick supporting female entrepreneurs building $1M+ scalable companies on their own terms.
Golden Sky NaturalsFounder
Jan. 2018 - Jan. 2023Chandler, Arizona, United StatesLaunched and managed 0 to 1 product for direct-to-consumer personal care brand
Maintained multi channel e-commerce and wholesale/retail channels including Amazon, Faire, Zulily, Frontier Co-Ops and other local retailers
Achieved #4 ranking in Natural Deodorant ranking on Amazon
Conducted market research to find the niche market we can serve with an all-natural deodorant
Created product roadmap, formulations, testing, quality control and launch of all products
Built and managed DTC e-commerce store on Shopify
Analyzed data to drive sales channels, determine best sellers, and improved upsell & /cross sell during checkout
Evaluated data to find and segment customers based on order placement to create custom email marketing campaigns
Exhibited at Expo West in 2018 and 2019
Created Pitch Deck and pitched to investors
Healthways, Inc.Project & Product Manager / Senior Quality Analyst
Apr. 2007 - Sep. 2010Franklin, Tennessee, United StatesProject & Product Manager
• Prepared statement of work level estimates on a per-project basis that outlined hours required for each phase of the project
• Served as Insurance Client Manager––defined user stories and validated that acceptance criteria were achieved • Developed training documentation for best practices and procedures for testing new projects
• Communicated deliverables and interfaced cross functionally with project teams to ensure infrastructure and delivery Senior Quality Analyst • Oversaw 10+ mid to large size web-based projects through software development lifecycle––led 20+ resources (on and offshore)
• Served as primary point of contact––meeting deadlines and ensuring proper support throughout project until completion
• Attended artifact meetings and suggested improvements for each phase of Healthways Maturity Model/Agile framework
• Created comprehensive test strategies per project for distribution and approval
Juris, Inc.Documentation Manager
Jan. 2005 - Mar. 2007• Designed and managed authoring of all end user documentation including printed manuals, online help files, quick reference materials and website content
• Perform custom online training for both internal and external clients to ensure full comprehension of the entire Juris Suite.
• Assisted in creation of Product Certification––providing a portal to enable law firms to certify employees
• Improved help file content and efficiency through conversion of HTML based help files to new technology of XML based help files
• Interviewed and interacted with clients to determine areas of need for manuals, help content and other documentation
• Scheduled and facilitated online training sessions for top to bottom training and specific topic areas
• Documented full software workflow using Visio for use in Sales and Training
Juris, Inc.Quality Assurance & Testing Manager
Aug. 2001 - Nov. 2004• Led a team of 5 testers who performed unit, system, integration, functional and regression testing the entire Juris Product Suite
• Wrote functional specifications for all new product releases including client server, web and .net based applications
• Implemented the use of test plans, test cases, and project plans for repeatable test process management
• Implemented Mercury Interactive’s Quick Test Professional, an automated testing tool, into the testing process
• Introduced the use of risk analysis and mitigation programs used in project estimation and planning
SpherionQuality Assurance Analyst
Aug. 1999 - Aug. 2000Phoenix, Arizona, United States• Implemented the SAIS project for the Arizona Department of Education, ensuring accurate processing of third party data for school funding.
• Collaborated with stakeholders to optimize data flow and quality assurance processes.
• Conducted thorough testing and analysis to guarantee system functionality and data accuracy.
US Bankcard Center / PMT ServicesSr. Customer Service Representative
Sep. 1995 - Aug. 1997Brentwood, Tennessee, United StatesAssisting merchants with payment processing and credit card terminal support.
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