Tekeshia Austin

Founder @Executive level Consulting

💼 C-level Executive🧑‍💼 C-level ExecutiveExecutive CoachGraduate StudentAdvisor🐦 Design🧨 ConsultingCOOPostGraduate🎓 StudentAssociateEngagement Manager

Tekeshia Austin is a seasoned and accomplished Operations Expert with over two decades of experience in streamlining processes, enhancing productivity, and boosting efficiency. She has a proven track record in strategic planning, project management, and team leadership across various industries. Tekeshia holds a Bachelor's degree in Psychology, a Master's degree in Public health, and a Doctorate in Healthcare Administration. Her expertise lies in identifying operational bottlenecks and implementing effective solutions to improve overall operational efficiency. She is known for her exceptional problem-solving skills, her ability to drive change, and her strong commitment to achieving operational excellence. Tekeshia continues to leverage her skills and experience to help organizations optimize their operational performance.

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Network Power<100 people

Roles

🔥66%

Startup Founder

✔️33%

📝33%

Influencer or Blogger

Geos

🇬🇧33%

United Kingdom

🇺🇸33%

United States

Work Background

Executive level ConsultingFounder

Jan. 2024United States, HoustonExecutive Level Consulting specializes in organizational and people development within healthcare business operations. With extensive experience in healthcare leadership, particularly in management development, we recognize the importance of efficiency and operational excellence. We believe that a business's success hinges on its most valuable asset - its people. Our passion lies in ensuring that individuals are properly aligned with their roles to improve productivity and employee satisfaction.

My Virtual COOBusiness Strategist (freelance)

Jan. 2024Partner with small and medium businesses to define short and long term plans Support business owners by developing KPI’s and metrics to meet company objectives Gather existing processes and identify gaps to recommend areas of improvement Manage communication change plan implementation throughout organization Recommend technological solutions to drive operational efficiencies

Activate CareDirector of Operations

Oct. 2022 - Apr. 2024As a seasoned executive, I orchestrated the nationwide rollout of a multi-site program, overseeing daily operations, workforce training, project management, and community relations. My strategic acumen led to a 30% boost in efficiency and a 20% cost reduction through the development of a robust operational model for a multimillion-dollar partnership with a major insurance payer. Utilizing data analytics, I crafted operational metrics and spearheaded the creation and execution of a strategic plan for the Path Assist program, aligning revenue growth targets with productivity initiatives to achieve organizational success. I excelled in fostering cross-functional collaboration, leading teams in developing client journey maps and product roadmaps, resulting in a 20% increase in customer engagement scores. My commitment to excellence is evident in the implementation of comprehensive improvement plans, leveraging data-driven insights to streamline processes and increase productivity across all functional areas. Collaborating with executive teams and operational departments, I established robust metrics, training plans, OKRs, and dashboards, resulting in a remarkable 30% increase in operational efficiency. As a leader, I successfully navigated the challenges of leading a multidimensional virtual team through national expansion. Highlights of my achievements include pioneering and executing three pilot programs with a $1.5M budget, resulting in $4M of new contract wins. Implementing KPI dashboards and performance measurement tools contributed to a 40% revenue growth and positive P&L.

ViewFiDirector Clinical Operations

Nov. 2021 - Jul. 2022As a leader at ViewFi, a cutting-edge virtual care platform specializing in personalized musculoskeletal (MSK) care, I spearheaded the implementation of a multi-site virtual care patient-centered operations model. This encompassed overseeing clinical operations, patient experience, and provider quality, contributing to the reduction of costs and an enhanced path to recovery. My strategic impact extended to engaging with C-suite stakeholders and the Board, leading discussions to identify key growth opportunities. This resulted in a prioritized roadmap of revenue-generating projects, projected to generate $9M in new business over the next two years. Notably, I implemented a real-time dashboard system, reducing manual reporting time by 25% and enabling agile adjustments to operations. Guiding a team of 30 providers and support personnel, I focused on high-quality service delivery, managing workforce planning, resource allocation, risk management, and quality control. A key achievement was the development of comprehensive training materials, resulting in a remarkable 90% decrease in onboarding time and a 25% improvement in patient interactions. Collaborating with Product teams, I mapped out the end-to-end patient journey, identifying and addressing pain points for a frictionless patient experience. This effort contributed to an impressive 97% client retention. Additionally, I instituted policies, SOPs, and training modules, leading to streamlined workflows, enhanced quality of patient interactions, and a remarkable 50% boost in productivity.

Anthem, Inc.Director Operations

Jan. 2020 - Dec. 2021Collaborating with senior executives, I provided thought leadership on industry trends, regulations, and technology advancements, influencing the company's strategic direction. As a leader, I championed operational improvement initiatives aligned with departmental objectives. My role involved evaluating and selecting organic growth opportunities, including clinical product developments and technology implementations, aimed at enhancing customer acquisition and elevating the patient experience. I initiated the use of analytics tools and operational metric reporting for Health and Wellness (H&W) implementations, proactively managing project risks and justifying recommendations to leadership teams. Revamping the organization's talent strategy and culture, I implemented feedback loops and fostered a relationship-oriented approach, resulting in a remarkable 40% reduction in turnover during peak seasons. Additionally, I played a pivotal role in breaking down siloes between Medical and Clinical teams, reducing time spent on clinical product setup by 50% and enhancing overall productivity and patient experience. Highlights of my achievements include assembling and deploying local Health and Wellness clinical teams on 15+ product implementation projects, generating $25M in new logo sales with an impressive 92% client satisfaction score. I led the adoption of modern applications, such as Salesforce, for operating infrastructure, driving sales and marketing activity, and phased out legacy applications to achieve meaningful recurring cost savings. Through uncovering process improvements and fostering collaborations with Sales and Product teams, I successfully improved the speed of implementations by 30%.

Anthem, Inc. Business Change Manager

Jan. 2019 - Dec. 2020I cultivated a culture of continuous improvement, introducing Lean Six Sigma principles to streamline end-to-end workflows, resulting in a 20% reduction in implementation timelines. Aiming for efficiency, I centralized internal communications by developing a SharePoint site for local sales mailbox correspondence, leading to a 40% decrease in rework. To drive informed decision-making, I formulated compelling business cases, evaluating the investment return profiles of new technologies and systems. Additionally, I enforced stronger documentation standards, enhancing knowledge transfer and capacity-building within the organization.

Anthem, Inc.Business Consultant

Jan. 2018 - Dec. 2019I led the strategic advancement of the Client Data Acquisition (CDA) program through in-depth discussions, focusing on program enhancement, increased provider engagement, and crystallizing a unique value proposition. Leveraging data analysis, I identified weaknesses and devised corrective solutions. Key Contributions: A notable achievement includes creating a marketing re-engagement strategy that strengthened provider relationships and facilitated contract renewals, resulting in a remarkable 60% increase in provider interaction.

Kaiser PermanenteClinical Operations Project Manager

Oct. 2017 - Jun. 2018I orchestrated the development of project business cases and comprehensive plans, incorporating cost-benefit analyses, return profiles, and scenario planning calculations. Utilizing MS Visio, I visualized present- and future-state processes, identifying bottlenecks and interdependencies to reinvent governance frameworks and unlock cost savings and efficiencies. A notable highlight includes directing the implementation of a registration kiosk, resulting in a significant 25% reduction in patient wait times.

Children's Healthcare of AtlantaBusiness Operations Manager Consultant

Nov. 2016 - Oct. 2017I provided vital support to operational leadership in overseeing clinical productivity and throughput. Additionally, I played a key role in devising Standard Operating Procedures (SOPs) to guide transformative changes for physician practices. A notable achievement includes restructuring an internal process, resulting in a remarkable 20% improvement in patient no-show rates within just 30 days.

Career BreakFull-time parenting

Jan. 2014 - Dec. 2016Navigating daily ambiguity Prioritized daily tasks Budget management Performed regular risk assessments for health and safety Event Planning Planning nutritional meal prep Provided emotional guidance and wellbeing

Research Foundation of The City University of New YorkResearch Project Manager

Jan. 2013 - Dec. 2014As a seasoned Senior Project Manager at the Research Foundation of CUNY, I spearheaded strategic initiatives and managed complex projects to drive impactful outcomes. Leveraging my expertise, I navigated the intricacies of project planning, execution, and delivery within a dynamic research environment. My role as a Senior Project Manager at the Research Foundation of CUNY equipped me with a comprehensive skill set, combining strategic thinking, effective team leadership, and innovative problem-solving to achieve project success within the realm of academic research. Orchestrated and directed multifaceted research projects, ensuring alignment with organizational goals.

NYU CLINICAL CANCER CENTERSenior Research Project Coordinator

Jan. 2011 - Dec. 2013In my role as a Senior Research Project Coordinator at the NYU Clinical Cancer Center, I played a pivotal role in steering research endeavors and coordinating initiatives aimed at advancing cancer care and treatment methodologies. Experience Highlights: Coordinated project business cases, devised comprehensive plans, and conducted cost-benefit analyses, contributing to recommendations that significantly improved clinical workflows. Restructured internal processes to optimize clinical productivity, leading to a notable 20% reduction in patient no-show rates within a 30-day timeframe. My tenure as a Senior Research Project Coordinator at NYU Clinical Cancer Center reflects my commitment to driving impactful outcomes in the field of cancer research, blending strategic coordination, data-driven insights, and innovative solutions to advance our understanding and treatment of cancer.