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Work Background
Board ClubBoard
Jul. 2022São PauloMultifunctional executives and C-Level Club, aiming sharing of purpose, networking, knowledge and experience, to support companies in the implementation or conduction of their Advisory and/or Boards of Directors.
MakeOneNew Business Executive | Innovation | Governance
Oct. 2021São Paulo · On-siteConsultancy, Solution Design, Customer Success, Metaverse and Innovation
QuanthorExecutive Director
May. 2019São PauloProcesses Maturity Analysis,RPA, Corporate Governance, Software Development and Courses with official certification for SCRUM and SIX SIGMA.
Acting with Metaverse, Web3, NFT and Blockchain.
Peers - ConsultingBusiness and Technology Consultancy
Jul. 2017 - Mar. 2019São Paulo Area, BrazilSupport in Business and IT Processes, IT Operational Maturity, Strategic Planning (5 years) and Financial Structuring.
- Boticário Group, Medcel, JSL Group and Peers (Internal projects).
DDS TelecommunicationsSenior Operations Executive
Jan. 2017 - Jun. 2017Sao Paulo, SP, BrazilExpertise in restructuring operations focused on Contact Center technologies and the company's IT deliveries. Managing Development and Q.A., Support, Infrastructure, Business Analysts and Projects teams.
Worked directly with Orbitall, Claro, Vivo, and others clients.
CONTROL RISKS and ELETROBRAS (EUAX)PMO Sênior
Nov. 2015 - Dec. 2016São Paulo Area, BrazilEletrobrás Investigation PMO, project created from "Lava-Jato" Brazilian operation.
Guaranteed evolution and delivery, team management and board positioning.
Key Goals Achieved: Investigation completed, Form 20 (20F) archived with SEC, and stock released on NYSE.
Team Management: Control Risks, Public Prosecutor, CVM, Securities and Exchange Commission (SEC) in the US, KROLL, KPMG, Deloitte, PWC, Hogan Lovels, Pine Neto, WFaria and US law firms.
Per4m TechnologyCofounder | Board Member
Oct. 2013São PauloInformation Security, Intelligence in IT Processes and Strategic Asset Management.
Automatos S.A.IT Operations Manager
Jul. 2011 - Mar. 2015São Paulo - Brazilo Effectively managed numerous priorities surrounding Infrastructure Management and Service Management in addition to overseeing pre-sales activities in Brazil and business development involving international partners. o Influenced cross-functional teams for specific projects, defining the operational skills, processes and environment required to meet business needs and overall strategic goals. Achievements include: -Developing and training all teams to fully support strategic changes, increasing customer satisfaction by 28% and ultimately reaching 98% satisfaction in one year (measured through satisfaction research area). -Re-structuring the Development and QA teams leading to a 50% increase in average monthly deliveries and 40% in delivery assertiveness - reaching 95% in eight months. -Conducting comprehensive training sessions for the Operations Team covering SLA/OLA implementation as well as Process and PDCA structure implementation. -Organizing Consulting teams to establish processes to control allocated resources. o Directed all implementations involving projects, solutions and initiatives including the creation of critical paths, monitoring of progress, communication and results tracking. o Drove all Churn Plan development considering availability of resources, leak map, segmentation and drivers. Developed alarm systems that were critical to maintaining the cancellation level below forecast. o Worked closely with stakeholders within the client’s organization to ensure that IT strategies were in alignment with business goals.
Automatos S.A.Demand Manager
Mar. 2011 - Jul. 2011São Paulo e Região, BrasilDevelop and lead complex, cross-functional strategies to determine recommendations for major opportunities and issues in Operations and Technical Support. Applied industry and academic best practices to develop and present strategic architecture plans that extend the client’s current vision into new value-driven directions.
AccentureSenior Analyst
Dec. 2007 - Apr. 2011São Paulo e Região, Brasil* Provided project management expertise to a number of endeavors involving business development, process improvements and technical support. Successful projects included: - Technology Component Analysis in Itaú Unibanco: Project to verify which IT component would be most effective on Active-Active and High Availability model. This project prepared Itau Unibanco architecture for future Data Center migration. -PMO (Project Management Office) in Itaú Unibanco and Itaú BBA: Projects to create PMO, adapt process and improve project management maturity. Successfully managed 40 model projects. -SAP Rollout at Braskem: Responsible for all work evolution as PMO, utilizing best practices and ensuring alignment with Accenture’s Quality Assurance guidelines. -Project in ITIL V2: Conducted process meetings, GAP analysis, logical and physical modeling on ITIL disciplines in Itaú Unibanco and Telefonica. Tools used: "Remedy"(BMC) and "Maximum"(IBM) tools. -IMP Project (Infrastructure Master Plan) in Itaú Unibanco: Developed the Infrastructure Evolution Plan for hardware (period 2009-2011). -Mapping Process in Orbitall: Process modeling on "ARIS" tool to all processes involving Banking Credit Cards. -Web Content Management Project in TAM Airlines: Performed complete site restructuring using management content tool: Vignette.
ArycomAnalyst
Apr. 2006 - Nov. 2007São Paulo e Região, Brasil• Provided technical oversight to IT projects while coordinating other non-technical undertakings as well as handling all processes surrounding server renewing, updating and streamlining processes.
• Prospected new technologies related to satellites, business development/solutions using BGAN (Broadband Global Area Network) equipment.
• Consistently displayed outstanding communication and presentation skills; chosen to represent the company at the International Inmarsat Satellites Conference in San Juan and gave lectures on Inmarsat satellite portable equipment (FUTURECOM 2006 and 2007).
• Among the main clients serviced, I was personally accountable for all new technology projects involving the Army and Brazilian Press.
Assad ServiceConsultor Senior
Feb. 2002 - Dec. 2007São Paulo e Região, BrasilDevelop technological solutions and operational structuring of areas related to facilities.
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