Tatiana Erokhova - Business Operations Analyst, Integral Way

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Work Background

IntegralWayBusiness Operations Analyst

Nov. 2021Belgrade, Serbia• Led the development of 3 company websites from scratch, including 2 business consulting websites and 1 retreat house website as a Business Operations Analyst for IntegralWay. - Managed the entire website development process, from concept creation and layout design to contractor selection, project management, and launch. - Created the overall structure and layout of the websites, developed concept examples, and selected and managed contractors to execute the project. - Communicated regularly with developers to ensure project progress and adherence to design specifications. - Implemented a user-friendly navigation system and business logic on the website, as well as integrated payments and other company services. - Supervised the testing and launch of the websites, ensuring a smooth transition from development to live operation. - Worked closely with the team to provide feedback to developers, ensuring that the final product met the company's needs and standards. • Responsible for conducting in-depth analysis of business indicators related to sales, customer demographics and market trends. Utilized data to create comprehensive client profiles and track customer loyalty. • In charge of company presentations to showcase products and services to potential clients. Developed a set of templates to streamline future presentation creation within the company. • Write copy for company advertisements and websites. • Act as an in-house translator in Russian and English for various departments, dealing with a wide variety of documents. Regularly translate long-form social media texts for Instagram. • Organize regular company events, which includes finding suitable locations, sourcing high-quality supplies and coordinating logistics. • Work closely with company contractors to ensure that all projects are completed on time and within budget.

Layan Green ParkCopywriter-Translator

Jan. 2020• Freelance copywriter and translator for the Layan Green Park development in Thailand. • Responsible for editing and translating construction reports. • In charge of writing video scripts for YouTube campaigns that align with the company's branding and marketing goals. • Create content in both Russian and English, including text, advertisements and scenarios for various platforms. • Collaborate with the marketing and sales teams to create and implement effective advertising campaigns that drive engagement and interest in the Layan Green Park project.

VillaCarteCopywriter-Translator

Jan. 2020• Freelance copywriter and translator for the VillaCarte real estate agency in Thailand. • Responsible for crafting SEO-optimized texts for websites and marketing materials to improve search engine ranking and visibility. • Create content in both Russian and English, including text, advertisements and scenarios for various platforms. • Collaborate with the marketing and sales teams to create and implement effective advertising campaigns that drive engagement and interest in the VillaCarte projects.

VervexGeneral Affairs Manager

Dec. 2019 - Nov. 2021St Petersburg, St Petersburg City, Russia• General Manager for the leading gas company in the Northwestern Federal Region of Russia. • Responsible for managing, tracking and analyzing company performance indicators. • Organized employee training and development programs. • Created a new system to efficiently track employee training and progress. • Set up a new system of equipment supplies for the company that covered stationery, printing materials, furniture and building materials. • Developed and introduced a new set of regulations governing interactions between the sales and logistic departments.

Bodion ClinicAssistant General Manager

Jun. 2018 - Sep. 2019St Petersburg, St Petersburg City, Russia• Demonstrated exceptional problem-solving abilities by effectively performing a diverse range of tasks, smoothly resolving unexpected situations and maintaining a productive workplace team. • Led the team who developed and introduced a new advanced rehabilitation package offered by the company. • Acted as the personal assistant to the General Manager, maintaining their calendar, analyzing necessary information, selecting potential contractors and coordinating further communication. • Planned and organized over 60 business trips and 40 events, where I needed to search for venues, book hotels and flights and arrange catering. • Successfully established new partnerships with medical organizations in 4 other cities which resulted in a 10% increase in patient numbers. • Organized 10 weekly meetings and conferences and successfully planned 3 corporate parties. • Streamlined office operations by changing the way supplies were ordered and implemented a new reporting system which significantly improved purchase volume adjustment and monitoring.

Bodion ClinicBusiness Travel Manager

May. 2017 - May. 2018• Organized more than 300 business trips, roundtables and meetings in 50 different cities for Bodion, a medical services company with branches and partnerships across Russia and Kazakhstan. • Interacted daily with suppliers to manage office logistics, event design and setup, as well as the procurement of key medical products. • Implemented cost-saving measures by consolidating suppliers and reducing company costs by 10%. • Acted as a liaison and on-the-road organizer, building relationships and establishing contacts for future cooperation with other medical institutions. • Successfully established and maintained long-term partnerships with over 15 organizations through effective collaboration on patient referrals, shared use of premises and organizing joint conferences.

Yamalo-Nenets Autonomous Okrug Delegation in St PetersburgProject Assistant

Jan. 2016 - Apr. 2016St Petersburg, St Petersburg City, Russia• Assistant to the Chief Specialist at the Department of Interregional Cooperation. • Organized and participated in various interregional events, exhibitions and festivals.

BtG Event Soluitions DMC RUSSIAAssistant Event Manager

Oct. 2016 - Nov. 2016St Petersburg, St Petersburg City, Russia• Assisted in organizing and hosting over 20 remote and 4 local business events, including various conferences and roundtables. • Responsible for finding venues, creating budgets and coordinating with vendors.

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