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Work Background
Self EmployedContent Manager
Nov. 2019United StatesI offer operations strategy and support tailored to your company’s needs. Are you finding yourself bogged down with (or completely neglecting) customer service and troubleshooting, webinar setup and support, research, copy editing, CRM management, social media management and website updates? Work with me. I have the experience and the toolkit to relieve you of the tasks that weigh you down, so you can get back to focusing on the bigger picture. I am an independent contractor based on the East Coast of the United States, available to work during traditional business hours. My home office is private, quiet and includes high speed ethernet. I look forward to collaborating with entrepreneurs and organizations looking for detail-oriented, professional and friendly support. Let's talk!
Hello SevenProgram Coordinator
Mar. 2019 - Nov. 2019In this role, I managed the membership of a 7 figure business. This included providing support to the delivery department with operations and process development. Primary functions included creating SOP’s and documents to enhance delivery processes; superb customer service; client tracking, scheduling, onboarding, offboarding; billing/payment tracking; website updates; event planning and management.
Embassy Circle Guest House and Woodley Park Guest HouseGeneral Manager of DCINNS
Jun. 2010 - Dec. 2018Washington, DCAs General Manager of two boutique inns, my most important function included staff management and staff development activities to increase sales & productivity, to positively reflect the brand, and to provide a world class hospitality experience. Other duties included digital marketing, customer engagement and incorporating automation into workflows. I also got to tap into my creative side with flower design, graphic design and recipe testing.
Kalorama Guest HouseInnkeeper
Feb. 2009 - Jun. 2010Washington, DCAs an innkeeper, I collaborated with maintenance and housekeeping staff to ensure all areas of the property were in pristine working order. I also transacted phone sales, reservations from various sources and in-house guest relations, and prepared an extensive breakfast buffet with panache among many other duties. It is noteworthy that I successfully served as Acting General Manager for 10 weeks, leading up to my transition as full time General Manager of DCINNS.
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