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Work Background
CONSULTEAPresident
Jun. 2022France
BICCustomer Service & Supply Chain Manager North & West Africa
Jul. 2013 - Jun. 2022Clichy▪ Monthly/Quarterly/Yearly sales revenue release and KPI monitoring for CS & SC activities ▪ Remote management of an international team (2 direct and 1 functional reports), recruitment and training for Morocco (4 peoples) & Nigeria (2 peoples) subsidiaries
▪ Transportation policy implementation for the area (37 countries) and control of transport costs (<2,5% of total OIS)
▪ Demand planning and forecast management for NWA region (S&OP and consensus meetings), set up of the operational rolling forecast ▪ Business contributor & key user for the new subsidiary implementation in Morocco and Nigeria
▪ Logistics & warehouse contract management with Morocco 3PL provider (Geodis)
▪ Business project manager and webmaster on the new CRM tool (Kantar Retail)
▪ IT key user on ERP & CRM tools
▪ Regular meetings with customers all over NWA to review service levels & requirements, and propose action plans
Sogefi GroupCustomer Service Manager
Nov. 2011 - Jun. 2013Guyancourt▪ Remote management of a European team (8 in France, 5 in UK, 2 in Germany and 2 in Spain) recruitment and training
▪ IT key user on ERP upgrade from AS400 to SAP
▪ Service level improvement claims and KPI management
▪ Develop CS procedures, policies & standards leading the change management in the team
LG ElectronicsSales administration manager
May. 2008 - Oct. 2011▪ Manage order desk team of 4 peoples, structure and drive sales administration activity
▪ Drive budgetary provisions & marketing expenses
▪ Commercial contracts review, commercial terms record, tariffs & discounts registration
Robert BoschAccount manager
Dec. 2006 - May. 2008▪ Management & retention of 50 professional customers
▪ Claims and disputes management
▪ Enhancement of telephone service rate and quality
Southcomp PolarisSeveral positions
Jun. 2003 - Oct. 2006Product Manager VIE in Tunisia
▪ Set up of commercial and administrative activity of the Tunisian branch
▪ Creation & retention of a partner network Sales administration manager
Sales administration executive
Lactalis InternationalSales and marketing assistant
Jan. 2002 - Jan. 2003▪ Management of a portfolio of 20 customers in MEA area
▪ Communicate product launch and adapt packaging to local regulation
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