BICCustomer Service & Supply Chain Manager North & West Africa
Jul. 2013 - Jun. 2022Clichy▪ Monthly/Quarterly/Yearly sales revenue release and KPI monitoring for CS & SC activities ▪ Remote management of an international team (2 direct and 1 functional reports), recruitment and training for Morocco (4 peoples) & Nigeria (2 peoples) subsidiaries
▪ Transportation policy implementation for the area (37 countries) and control of transport costs (<2,5% of total OIS)
▪ Demand planning and forecast management for NWA region (S&OP and consensus meetings), set up of the operational rolling forecast ▪ Business contributor & key user for the new subsidiary implementation in Morocco and Nigeria
▪ Logistics & warehouse contract management with Morocco 3PL provider (Geodis)
▪ Business project manager and webmaster on the new CRM tool (Kantar Retail)
▪ IT key user on ERP & CRM tools
▪ Regular meetings with customers all over NWA to review service levels & requirements, and propose action plans