Callbox IncSenior Sytems Administrator
Dec. 2007 - Dec. 2016Region XI - Davao, Philippines-Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related, Web, and telecom technologies.
-Awarded as Employee of the Year 2010
-Awarded as IT Support of the Year for 2016
-Manage and Maintain Fully Virtualized Server Environment (ProxMox VM)
-Planned and implemented system changes and adjustments in a way that maximizes system availability
-Day-to-day Hardware / Software support of all Servers, equipment’s and devices (i.e., firmware upgrades, errors/failures,configuration, etc.)
-Responsible for the installation, design / layout, and maintenance of all network components within a company.
-Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
-Up to date administration of Systems Backup automation and restoration process Implemented open source monitoring system(Nagios, NTOP and MRTG)
-Initialize to manage and migrated Servers into Virtual Servers to reduce company power cost expenses.
-Oversee projects related to the installs or upgrades of servers, storage, network equipment (routers, switches, etc.), telephony equipment, desktop and mobile technologies, etc.
-Diagnosed network connectivity issues and coordinate with service providers for resolution of circuit outages. Ensures high availability for the entire organization.
-Coordinate the maintenance and upgrades of the infrastructure solutions in a qualitative, timely, and cost efficient way.
-Helpdesk administrator, assigning daily task to my group created by users.
-Applied troubleshooting techniques to verify solutions.
-Creating and managing company and employee webmail account using CPanel.
-Contributed ideas to improve customer service and suggested ways for second-level support to interact with customers and remain in the loop.
-Quickly learned new tasks and rapidly resolved problems.