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Work Background
Global Network Operations Center Supervisor at Arthur J. Gallagher and Co.
GallagherGlobal Network Operations Center Supervisor at Arthur J. Gallagher and Co.
Dec. 2017Rolling Meadows, IL
Network Operations Analyst
GallagherNetwork Operations Analyst
Sep. 2012Itasca, ILI worked as a key member to build a Network Operations Center (NOC) through the development of support and process documentation as well as working with other IT support groups to maintain and streamline operations. I trained and developed new staff on NOC and corporate IT operations. I provide centralized monitoring of the enterprise network and infrastructure environment, driving issues to resolution while coordinating other IT support groups and vendors. I provide front line troubleshooting of the network and server infrastructure, investigating network stability with the Cisco equipment and application and hardware support with Windows Server environment.
Data Center Technician - Dedicated Server Support
SingleHop, Inc.Data Center Technician - Dedicated Server Support
Dec. 2011 - Sep. 2012Elk Grove Village, IL• Installed and configured Linux/Windows Server operating systems and server hardware components. • Set up, installed, and migration of physical servers. Raced and stacked hardware in accordance with client requests and orders. Cable management. Ensured that all industry-wide and/or client standards are met. • Performed equipment audits on set intervals to ensure accuracy of asset documentation. Performed physical inspections of equipment on set intervals for proactive remediation (e.g. identify and report on equipment single-threaded power, "red lights” on equipment, non-remote connectivity).
IT Professional
PrivateIT Professional
May. 2007 - Jan. 2012Greenwich, CTSystems administration, maintenance and repair.
PC Repairs
CompUSAPC Repairs
Jul. 2004 - May. 2007Norwalk, CT
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