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Work Background
The Walt Disney CompanyManager, Agile Practices
Jun. 2024Orlando, Florida, United States
Annette Suh ConsultingSenior Technical Program Manager
May. 2022 - Dec. 2023RemoteNoteworthy Engagements 2022-2023
Alaska Airlines - TPM via Sia Partners
• Lead a multi-year, strategic $16M+ SaaS implementation program with integrations to 40 systems (highly complex). • Developed and executed program strategies, business cases, and executive presentations for two RFPs.
• Managed resource planning, budgeting, RAID, stakeholder communications, and vendor team members.
• Managed day-to-day operations of IT staff, including interface, architecture and database work.
• Managed Smartsheet and Miro project plans, including import of Miro tagged stories into Smartsheet.
• Established and led the ITS Center of Excellence for TPMs & lead training program coordination across TPM team.
• Established standard role definitions across ITS and document templates for use across the enterprise.
• Used and trained team members on AI tool use for technical document writing improvements – M365 Copilot. Microsoft - Program Manager via Allstem Connections
• Led strategic programs within the Connected Customer Experience (CCE) department, focusing on enhancing customer interactions, including the Azure Customer Rewards & Citizen Developer initiatives. • Managed $10M+ value strategic programs focused on Azure Customer Rewards & Citizen Developer offerings, including charter development, workback plans, reports, executive presentations, establishing RoB. • Collaborated in the development and promotion of Agile methodologies and program management practices within the CCE organization.
• Contributed to the establishment of strategic plans for FY23 to drive business growth.
• Developed and maintained specialized Power BI dashboards.
• Involved in the definition and evangelization of PMI & PMBOK-style Program Management within CCE.
FMT ConsultantsSenior PMO Manager
Apr. 2021 - Apr. 2022Issaquah, Washington, United States• Led a team of 7 Project Managers, including interviewing, onboarding, performance evaluation, professional growth.
• Formulated an annual strategic plan and budget for the PMO, encompassing aspects such as compensation, training, and profitability targets.
• Maintained billable utilization and managed financial aspects, project scope, and schedules for strategic projects.
• Developed role criteria and compensation plans for Senior PM and Principal PM positions, contributing to the growth .and development of the PMO group.
• Collaborated closely with the VP of Professional Services and Practice Directors during the practice acquisition process, demonstrating the ability to partner with different teams and leaders.
• Created a Tiered Service Offering for PM Services to enhance scoping practices during the sales cycle.
• Advanced the use of Agile methodologies, tools, and processes within the organization.
• Managed a variety of projects, including packaged software implementations (e.g., NetSuite, Salesforce), Microsoft Security / O365 / Azure projects, custom development for integrations (e.g., Boomi, Shopify), and internal company projects (e.g., process improvement, single sign-on, agile transformation).
The Walt Disney CompanyAgile Coach / ScrumMaster
Feb. 2021 - Apr. 2021United StatesDTCI UAP
• Implemented an Agile framework and provided coaching to three globally dispersed Scrum teams within the analytics and business intelligence (BI) division.
• Leveraged JIRA plugins to create a Portfolio view of projects across the organization, enhancing transparency and aiding in project planning without resource allocations, ensuring proper alignment with Disney's agile project management practices.
• Led daily Scrum meetings, Scrum of Scrums, and other Agile ceremonies as needed.
• Guided teams working on BI reports critical to enabling advertising sales for Disney, ESPN, and ABC airtime.
• Contributed to Agile methodology, process improvement, business transformation, headcount forecasting, project planning, scheduling, risk management, change control, metrics development and tracking, project quality controls.
MicrosoftPMO Lead / Senior Technical Program Manager
Aug. 2020 - Feb. 2021Redmond, Washington, United StatesAug 2020 - Feb 2021 via Aditi Consulting
Senior Program Manager, Global Financial Solutions
• Established and led the PMO setup, including defining processes, Rules of Business (RoB), policies, and the deployment of essential tools for a multinational program with a budget in the range of $300M+. The program comprised over 800 team members working on 25 critical projects.
• Focused on streamlining processes, systems, and policies to enhance the efficiency of the consulting company partner responsible for credit and payments within the global financial services sector.
• Successfully implemented Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Strategic Plans, and Metrics to measure project progress, financial commitments, and overall program success.
• Developed and managed critical processes, tools, and RoB for Steering Committee meetings.
• Created dashboards, reports, and executive communications to provide to stakeholders.
• PMO development, organizational development, process enhancement, business transformation, risk management and mitigation, change control, dashboard creation, metrics development and tracking, executive communications.
MicrosoftSenior Program Manager
Apr. 2020 - Jul. 2020Senior Program Manager
• Prepared work summaries directly utilized by the Executive Senior Leadership Team to inform investment and strategic decision-making processes.
• Designed and implemented two new Service Resilience Dashboards dedicated to Enterprise Business Systems Strategic Planning: one tailored for the Continuity Risk Council and another for the Senior Leadership Team. These dashboards facilitate the identification of risk areas, areas requiring improvement, and successful instances in System Resilience, Risk, and Business Continuity.
• Lead the development of an innovative Risk Identification, Reporting, and Management process across the enterprise, consolidating the efforts of multiple risk teams into a comprehensive, broader-reaching framework.
• Crafting a standardized Systems Criticality rating scale to be uniformly applied across the enterprise.
• Advancing the maturity level of the End-to-End Validation Program by enhancing existing processes and innovating new methodologies.
• Drafting comprehensive reports derived from End-to-End Validation summaries for Tier 1 Systems, encompassing assessments, Resilience and Continuity gap analyses, and providing actionable recommendations for system enhancements. Initial objectives aimed for 18 completions by EOY; achieving a total of 32.
• Expertise spans enterprise process development and enhancement, strategic planning, business transformation, risk management and mitigation, issue management, change control, dashboard planning, metrics establishment and tracking, and project quality controls.
REISenior Technical Project Manager, Scrum Master
Jun. 2019 - Mar. 2020Kent, Washington•Managed the agile transformation of 3 teams – Site Reliability Engineers (SREs), DigiMod and DevOps Engineers.
• Provided detailed forecasting and estimated headcount demand for Annual Strategic Plan (2019 AOP).
• Managed rei.com redesign and migration to microsites and microservices, into AWS Cloud.
• Investigated how Artificial Intelligence and Machine Learning could reduce toil and repetitive tasks for the SRE team. • Implemented process improvements and fostered vendor / employee collaboration of a newly formed team, managing the nearshore remote team (South America) as a part of the AWS migration project.
• Agile methodology, process improvement, business transformation, headcount forecasting, project planning & scheduling, risk management & mitigation, change control, strategic planning, metrics creation and tracking, P1/P2 issue management, project quality controls.
The Walt Disney CompanySenior Technical Project Manager, Scrum Master, Portfolio Manager
Jan. 2018 - May. 2019Greater Seattle Area• Led the agile transformation of three teams of Systems Reliability Engineers (SREs) responsible for Disney, ESPN, and ABC, demonstrating your proficiency in agile methodologies and commitment to enhancing digital experiences for Disney's guests.
• Provided in-depth forecasting and estimated headcount demand for the Strategic Plan of SRE planned work, aligning with Disney's commitment to delivering world-class guest experiences through technology.
• Managed the migration of a Tier 1 Service from a closing data center to the AWS Cloud, ensuring successful execution and meeting the target deadline. This reflects your capability to manage complex technical projects effectively.
• Spearheaded the implementation of Scaled Agile (SAFe) within the SRE team, fostering collaboration with development and quality assurance teams and aligning backlogs, showcasing your experience in process improvement and agile methodologies.
• Facilitated a Product Increment Planning Session for one Director's organization, governing six months' worth of work, emphasizing your ability to plan and execute strategic initiatives.
• Reported progress and success of SRE teams' sprints and planned work up to the VP level on a weekly basis, highlighting your strong communication skills and ability to engage with senior stakeholders effectively.
• Demonstrated proficiency in PMI Waterfall, Agile, and SAFe methodologies, reflecting adaptability to different project management approaches to meet Disney's specific needs.
• MS Office Suite, Visio, Project, Bluejeans, Power BI, Tableau, SharePoint, Box, JIRA, and Confluence, aligning with Disney's focus on technology and digital tools for project management and collaboration.
NikeSenior Technical Program & Project Manager
Jan. 2015 - Jan. 2016Hillsboro, OR3 Engagements Nike PMOs follows a strongly defined global methodology, tracking strategic goals vs actual achievement and tracking costs for every element, with monthly reforecasting and a maximum of 10% variance allowed. I maintained a 3% variance on costs. Managed teams of ~50 people and worked with budgets of $2M+. Projects included a global redesign program of HR processes for APAC, EMEA, and the Americas, a Taleo software implementation, SAP HR and Finance projects including 1 confidential project which saved $10M in first year post-implementation, and many others.
Liberty Mutual InsuranceSenior IT Project Manager
Jan. 2014 - Aug. 2015Greater Seattle AreaFTE role - got caught in a company-wide re-org and subsequent layoffs that were heavy in my department. • Managed multiple software dev projects (full-cycle) with a combined value of over three million dollars
• Managed teams comprised of onshore, offshore, vendors and FTEs
• Worked on process improvements for risk and incident management for the Project Management Office
• PMI Waterfall and Agile methodology, financial management, project planning & scheduling, risk mitigation, change control and project quality controls
Annette Suh Consulting LLCPMO Consultant, TPM Executive & Owner
Jan. 2002Orlando, Florida, United StatesLeverage a diverse background using industry leading practices in innovative ways, integrating a good dose of common sense to solution a model for cost, resource optimization and sustainability. Deliver project expertise driven by a leadership balance of both a take-charge, get-it-done, and collaborative approach, empowering my teams to achieve excellence while guiding them with strong leadership appropriately focused on outcomes. Over the course of my career, gained unparalleled variety, breadth, and depth of diverse project experience across multiple PMOs uniquely available through consulting roles. Consistently produced results regardless of project type, scale, company culture, duration, and other factors.
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