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Work Background
Mosser Consulting Services, LLCTechnology Consultant
Dec. 2023Corpus Christi, Texas, United States• Assist businesses with workflow optimization
• Facilitate selection and implementation of software and hardware
• Act as liason with IT software and hardware vendors
• Provide privacy violation investigations and reporting assistance
• Develop and train on policies and procedures to ensure security and privacy compliance
Radiology Associates LLP-Corpus Christi, TXChief Security Officer and Director of Information Systems
Jan. 2007 - Nov. 2023United States · On-site• Successful at ensuring the reliability, resiliency and security of all information systems, data, and devices across the organization (ITSM).
• Established proven business continuity processes and protocols in adherence to federal security guidelines such as SOC2, HIPAA, HITRUST.
• Created and continue to lead a technical support team that provides outstanding support to our end users, patients, and referring physicians.
• Managed IT vendor engagement, technology budget and operational reporting.
• Provided management, leadership, training, problem management and mentoring for a team of technical support professionals.
• Led the enterprise’s technology and innovation strategy to improve patient care, optimize workflows, and ensure system reliability.
• Facilitated all system implementation and project management as well as maintaining agreements with software and service providers.
• Provided escalated support for all software applications within the organization.
• Successful in data extraction and analysis to improve business objectives.
Driscoll Children's HospitalTechnical Operations Manager
May. 2003 - Nov. 2004Corpus Christi, Texas, United States · On-site• Hired, trained, and managed technical support professionals covering network infrastructure, PC and desktop support, servers, data center, and help desk. • Responsible for the technology implementation and enterprise network architecture.
• Developed and implemented workflow and automation of internal processes for internal staff.
• Managed vendor selection and procurement of infrastructure products and services.
The Optum Group, LLCConsultant, President, and Managing General Partner
Oct. 2001 - Dec. 2007Corpus Christi, Texas Area · Remote• Owned and operated systems consulting and technical services company. • Developed security standards, policies, business continuity and disaster recovery plans to ensure compliance with state and federal privacy and security regulations.
MSI Network Services Inc.President, Consultant and Managing General Partner
Jun. 1990 - Oct. 2001Austin, Texas, United States · On-site• Initiated startup and growth of a network consulting and management services (MSP) business. • Established network operations center for remote management and support of clients in various locations throughout the country.
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