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Work Background
DXC TechnologySenior Project Manager
Dec. 2019Infrastructure, Software Development Projects - Agile Mindset/Scrum/Waterfall
IBM CloudCloud Project Manager
Oct. 2017 - Jul. 2019Heredia Costa RicaSr Cloud Project Manager, I was in charge of medium to large projects related to cloud platforms and technologies such as Oracle, SAP, Linux, AIX, Windows, AWS, Sybase, among others.
Main Duties: Host meetings with clients and internal teams to make sure all requirements and validations were collected at the beginning of each project. The main focus was with the Disaster Recovery and Managed Applications areas executing activation and Disaster Recovery tests to make sure critical applications and environments, in general, were available for all clients in the case of a disaster were declared to keep businesses up and running. Responsible to asses & evaluate risk before every drill, keep activate communication with stakeholders, measure metrics (RTO & RPO), validate contractual requirements and to manage the project team end to end.
SYKES Costa RicaIT Senior Project Manager
Aug. 2016 - Oct. 2017Costa Rica, Heredia, Global ParkSenior Project Manager responsible for leading complex and cross- functional teams. Member of the Service Transition team resposible for managing projects such as:
Data Center migrations, Data Center transformation, Data Center to Cloud, Data Center Audits, Virtualizations, Consolidation and Optimizaction, Asset Inventory and Asset Management.
Project Types: Core, Advance and Complex Projects Technologies: Cloud, Networking, Compute (Windows and Unix), DBAs, Storage, Backup, VMWare.
Main Duties: Planning, implementing, executing, controling and delivering world-class solutions to clients.
Convergys (Juniper TAC)Team Lead Juniper TAC
Mar. 2016 - Aug. 2016San JoseLead a team of networking engineers (EX, MX and SRX).
Provide coaching to engineers on daily, weekly and monthly basis.
Review KPI and KPE, seek for improvement opportunities.
CSAT and engineers evaluation.
Handle escalations.
Monitor cases backlog.
Implement best practices to expedite the engineer´s delivery and efficiency. Report to upper management on weekly and monthly basis about the team´s performance.
Hewlett Packard EnterpriseConfiguration Manager
Apr. 2014 - May. 2016HerediaConfiguration Manager. Responsible for managing and controlling the process itself according to ITIL best practices. I was in charge of a cross-functional team with the objective to align the business to best practices and global standards.
At the same time I was assgined to multiple projects with the aim to manage these projects to deliver the best service and solutions to our customers. Those projects were focused on: Data Center migrations, consolidations, CMS and Asset inventory clean ups, process standarization and optimization.
Hewlett Packard EnterpriseChange Manager
Nov. 2011 - Apr. 2014Change Manager Coordinator, Change control and planning responsible for leading and controling the Change Management Lifecycle. Lead TAB and CAB meetings, Review, plan and approve new changes affecting the IT enviroment for the client. Verifiying the change risk and impact. Notifying stakeholders and validating the Change Management and Project lifecycle completion. Reporting of KPE and KPIs to ensure proper aligment of the operation and deliverables to clients.
HPService Desk Administrator
Sep. 2008 - Nov. 2011HerediaTechnical support
Intel CorporationTechnical Support
Mar. 2008 - Aug. 2008HerediaTechnical Support
QualfonCustomer Service Representative
Nov. 2006 - Dec. 2007HerediaCustomer Service Representative
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