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Work Background
ChewyAssociate Director, Dropship Product Management
Apr. 2023Boston, Massachusetts, United States
ChewySenior Product Manager
Nov. 2021 - Apr. 2023
AmazonManager, Program Management - Physical Stores
Jan. 2021 - Nov. 2021Seattle, Washington, United States
AmazonManager, Strategic Business Development
Dec. 2019 - Jan. 2021SeattleI'm leading a new team in the Direct Fulfillment (dropship) space focused on growing selection and new business to Amazon Direct Fulfillment.
AmazonSenior Program Manager
Dec. 2018 - Dec. 2019
AmazonProgram Manager
Aug. 2017 - Dec. 2018Seattle, Washington
WayfairProduct Manager
Oct. 2016 - Jul. 2017Boston, MAProduct Manager - Operations Product Innovation - Supplier Communication and Experience -Voice of suppliers for vendor portal focusing on ease of communication and user effectiveness with day-to-day tasks -Created and enacted sustainable model for translations to service German and Polish native speakers increasing translation percentage of vendor portal from 50% to 90% in 3 months -Established user workflow and user type tracking to gather data around current user behavior; using this data to support existing projects and aid in defining future projects -Interviewed supplier users and stakeholders to understand and define pain points with supplier onboarding process, created proposal to reduce 'time to market' from 12+ weeks to 8 weeks
-Provide monthly reports or in-person presentations to department and key stakeholder groups on high-level project progress, prioritization of goals, and 3-12 month roadmap
WayfairSupplier Performance Manager
Nov. 2014 - Oct. 2016Boston, MA-Saved $50k in gross damage exposure by reducing supplier incidences of damage, defect, and missing parts by 20% through engaging top Wayfair suppliers at all points in the supply chain -Piloted inbound quality control program at Wayfair’s North Carolina facility by partnering with our freight carriers and local suppliers to increase volume of products with sufficient packaging from 73% to 94% over six months -Conducted warehouse visits to major suppliers and Wayfair-owned warehouses to inspect suppliers’ product packaging and provide real-time protective packaging suggestions based on reported issues and inspection results -Developed strategy to reduce missing parts incidences across all suppliers by 30% by EOY 2016 through aligning with Replacement Parts team, and created resources for Product Performance team to effectively engage suppliers -Attended High Point and Las Vegas Furniture Market trade shows 3-4 times per year to negotiate long-term strategies that will reduce incidence rates and yield further gross damage exposure savings
The Reynolds and Reynolds CompanySolutions Specialist
Jan. 2013 - Nov. 2014New EnglandWorked with managers to define and update Parts department pricing structures, Service Advisor commission structures, and streamlined posting parameters in Accounting Assisted with installation and implementation of Finance department tools, yielding an average of $150 finance income increase per vehicle across dealerships in Connecticut who utilize these tools Created opportunity, and assisted sales team with presentations of integrated phone package, GUI system, and finance tools Attended sales road shows and present software tips and tricks to key player attendees
Opera NorthEvent Coordinator
May. 2011 - Aug. 2011Lebanon, NHPlanned, organized, and executed Major Donor events including Stars ON Stage Gala Created paper products including programs for each Major Donor Event Interacted with donors, on the phone, in person, and via email to answer questions and encourage event attendance Managed content for the 2011 Season Playbill, including plot synopsis, ad placement, donor credits, and all biographies Provided day to day support for talent including Young Artists, Artistic Director, Stage Directors, and Stage Management
Babson CollegePeer Consultant
Sep. 2010 - May. 2012Wellesley, MASelected from competitive applicant pool to take semester long intensive writing and consulting course Consulted graduate and undergraduate students on their writing skills and processes, focusing on higher order concerns like focus, audience, flow, and development Guided non-native speakers with English grammar and writing, including tense, word choice, and definite articles
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