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Work Background
Wiley Sanders Truck Lines, Sanders Lead, KW PlasticsIT Manager
May. 2023Troy, Alabama, United States
Wiley Sanders Truck Lines, Sanders Lead, KW PlasticsNetwork Administrator
Oct. 2018 - May. 2023Troy, AlabamaTroubleshoot and diagnosed company's computers and network to resolve problems. Installed and maintained computer's components, software and security firewalls. Developed a clear-cut disaster recovery plan enabling the organization to recover from any unexpected data loss. Designed new networks, while developing rules and procedures for the network. Evaluated and maintained co-location sites and systems that hosted corporate business. Managed and maintained corporate WAN. Improved network security through effectively maintaining Fortinet firewall, and installing antivirus upgrades or patches. Administered, managed and maintained critical servers such as file share storage, Microsoft SQL, AD, DHCP, DNS, and Antivirus Servers. Converted physical servers to a virtual environment on VMware. Responsible for routine backups, disaster recovery images, through VEEAM; along with server deployments and migrations.
Tompkins Technology SolutionsOwner
May. 2018Troy, Alabama
Birmingham Airport AuthorityNetwork Technician III
Sep. 2015 - Sep. 2018Birmingham, AlabamaHired as a full-time System/Network Administrator to manage and maintain a 20+ mixed server environment (Windows/Linux), ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity. Key Contributions:
Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols. Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan. Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth. Increased team productivity and automated repetitive tasks by using batch files and PowerShell.
Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers. Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
PowerSchool Group LLCExternal Tech Services
Jul. 2013 - Sep. 2015Mobile, Alabama AreaConsulted with client companies to evaluate, recommend and deploy Web-based and network solutions. Provided strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives. Provide customer support to District Technology Coordinators at schools across the country that use STI products Manage and Install over 100 Third Party Integration tools, such as Blackboard and School Messenger
Install STI software for customers on Application/Web Servers and Database Servers. Setup Mirror/Training sites for company support representatives or customers. Use Webex remote desktop to help support self-hosted customers on any related problems with company software or servers. Setup/Maintain SFTP,FTPS,FTP sites using products such IpSwitch and FileZilla. Upgrade/Setup company and customer’s server hardware, operating systems, and software. To include: Database, Application/Web Based Servers. Install Network Operating Systems, system upgrades, and service packs. Install SQL Server Editions 2005-2014 and Windows Server OS Editions 2003-2012. Create Virtual Machines with products such as VSphere and Oracle VirtualBox. In charge of maintaining self-hosted customer backup system Enveloc, which includes 138 school districts. In charge of over $10,000 worth of IT equipment that includes wireless antennas, servers, routers, switches, cables, speaker systems, and netbooks used to setup conferences all across the country. Setup and maintain LANs for conferences up to 300+ people with the IT equipment provided. Develop and Support SQL scripts for customers and company, that are used to update/export data. Create and support maintenance plans for database servers to include backups, optimization, and truncating. Troubleshoot SQL related errors to include SQL profiling. Used the ticketing system Customer Wise on a daily bases to manage support calls.
TTC, Inc.IT Help-desk/Computer Technician
Nov. 2011 - Apr. 2012Ft. Rucker, AL Provided customer support to military personnel on computers and software
Played a vital role in handling networking procedures with Windows
Attained and applied expertise in repairing computers, troubleshooting equipment, updating operating systems, and maintaining the Helpdesk SharePoint server
Obtained the Warrior Training Center Coin for demonstrating exemplary networking skills Imaged hundreds of computers using PXE servers DoD applied Windows 7 Programmed Blackberry phones and iPhones for military purposes only
Setup Verizon hotspots for military personnel
Setup and Installed many workstations
Installed training software for military students
In charge of maintaining and inventory system for the Military Bases Computer equipment
Army National GuardNCOIC for Company Intelligence Support Team and Squad/Team Leader
Mar. 2008 - Mar. 2014Sylacuaga, ALDemonstrated proficiency in utilizing BATs and HIIDES system, which gathered intelligence through finger print scanning and facial recognition
Maintained High Value Target (HVT) database from BATS and HIIDES system
Oversaw the completion and creation of daily reports and briefings on activity in area
Deployed in Afghanistan from June 2012 to May 2013
Lead patrols throughout Afghanistan commanding 4 people in many scenarios
Company IT Liaison
Helped setup SIPR/NIPR network environments in the Tactical Command Center
Was Non Commissioned Officer (NCOIC) of Company Intelligence support team (CoIST)
Received various military awards, such as army achievement medals (4), army commendation medal, Hero Award, Combat Infantry Badge, and SGT Major Coins of Excellency (4)
Held Secret Security Clearance for duration of Service.
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