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Work Background
Self employedDigital Asset Creator & AI Practitioner
Dec. 2023Bogotá, Distrito Capital, Colombia•Published five books on history, culture, and gastronomy through Amazon KDP.
•Specialized in content strategies and leveraging AI tools for automation and marketing optimization.
•Currently completing an online Master Program focused on Artificial Intelligence applications for business.
SlangHead of Customer Success
Jan. 2023 - Dec. 2023Bogota, D.C., Capital District, Colombia• Led User Success and Key Account Management teams in Brazil, Mexico, and Colombia, ensuringlogo retention and driving revenue growth by 20%.
• Optimized Net Dollar Retention (NDR) for existing accounts, achieving a 9% improvement throughstrategic initiatives.
• Orchestrated enablement and data initiatives, enhancing customer satisfaction by 6%.
ClaraCustomer Development Manager
Jan. 2022 - Dec. 2022Bogota• Spearheaded Colombian market entry, managing Total Payment Volume (TPV) and leading the KAM team.
• Surpassed TPV goals by 203% and 247% for Q1 and Q2 respectively.
• Developed local frameworks for engagement, enablement, and customer retention.
BionexoSales Manager
Dec. 2019 - Dec. 2021Bogotá D.C. Area, Colombia• Sales Development and Sales teams across Colombia.
• Achieved 164% of the sales quota in Q1 2020.
• Boosted a key revenue stream by 250% through digital sales process optimization
Wikid!Head of Growth and Co founder
Jun. 2018 - Dec. 2019Bogota• Managed acquisition and retention teams, achieving a significant jump from 33 to 122 customers by implementing strategic growth initiatives.
• Achieved 96% of the sales quota in 2018 by driving customer acquisition and retention.
• Co-founded and led growth initiatives, enhancing customer acquisition and retention strategies, contributing to overall business growth.
Oracle Latin AmericaCustomer Success Manager
Apr. 2017 - Jun. 2018Bogota • Managed long-term relationships with key customers, achieving 113% of the target in Q4 FY17 byimplementing effective customer success strategies.
• Collaborated with cross-functional teams to enhance customer experience and drive revenue growth,contributing to overall business success.
Oracle Latin AmericaSales Development Representative
Feb. 2016 - Apr. 2017Colombia• Built and matured pipeline, achieving 80% of the target for FY17 by identifying and capitalizing onbusiness opportunities.
• Specialized in cloud customer experience, developing business opportunities.
• Collaborated with cross-functional teams to enhance customer experience and drive revenue growth, contributing to overall business success.
S.O.S EmpleadosSenior Sales Consultant
Aug. 2013 - Jan. 2016Bogotá Colombia• Managed the end-to-end sales pipeline, achieving 90% and 115% of targets for 2015 and 2014.
Implemented Salesforce.com CRM for sales and customer service divisions.
• Led sales analysis and strategy, optimizing pipeline efficiency, and implementing CRM solutions.
Bonka EntertainmentCo-Founder
Jan. 2006 - Dec. 2009Bogotá D.C. Area, ColombiaWinner of 2006 Shock Award for Best New Artist and Overall Best Performance.
2007 Premios Nuestra Tierra winner for Best Pop Group, with multiple award nominations.
Contributed as a percussionist to the band's success, achieving industry recognition and platinum album status.
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