WeAreRighterChief Operating Officer
Jan. 2018 - Dec. 2020Nashville, Tennessee, United StatesAdvised co-leaders and administered human resource services that strategically align with the company mission at a well-known online dating application. Accountable for translating best business practices into streamlined operations, and responsible for cultivating a forward-thinking company culture with reaches all across the globe. • Responsibilities included end-to-end contract negotiations, review and drafting, performance management, employee relations, recruiting, policy and procedure development, providing overview of benefits, managing FMLA, FLSA designations, customer service relations management, developing and growing partnerships with internal and external customers, etc.
• Collaborated on research and development and served on the frontlines during the launch of Righter, an online dating application ranked among the top 10 trending apps in the US by iTunes and Google Play. Played an integral role in the advancement of user communication by deploying an emoji-based keyboard.
• Increased communication efforts to secure the cover of the London Times in January 2019. Garnered national media coverage from Nightline, Fox and Dateline. Earned media aided in the recruitment of more than 200K users in 1 year.
• Oversaw the creation of online content, authored original copy, then reviewed and moderated daily. Focused particularly on material that required customer interaction to ensure users are left with a positive, lasting impression.