Amalia Onu Burnei

Product Support Manager @Oracle

ITConsultingHRCall CenterCustomer ServiceData Entry🗿 HR🧑‍🔬 Engineer💼 C-level ExecutiveData EngineerKanbanAtlassianBI AnalystLife Science & Health CareSupport ManagerPeople ManagerTechnologyData ScientistJiraRomaniaPartner✔️ IT🧨 ConsultingSystem AnalystDevOpsData AnalystProduct ManagerProject ManagerTech SupportBusiness AnalystAdvisorCustomer ResearcherAssociateEngagement ManagerAssociate Partner

As Product Support Manager at Oracle, have been instrumental in managing and resolving customer technical issues. I poses leadership skills that led to improved customer satisfaction and a significant reduction in resolution time. Developed effective strategies for product support, including the implementation of new technologies and tools, which have increased efficiency and productivity. I have played a key role in training and mentoring several team resulting in improved performance and a higher quality of service.

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Work Background

Senior Product Support Manager - Health Sciences GBU

OracleSenior Product Support Manager - Health Sciences GBU

Sep. 2022Bucharest, Romania

Product Support Manager - Health Sciences GBU

OracleProduct Support Manager - Health Sciences GBU

Jan. 2021 - Sep. 2022Bucureşti, România

Customer Service Manager - Retail GBU

OracleCustomer Service Manager - Retail GBU

Nov. 2017 - Jan. 2021Bucharest, Romania

IT Support Analyst

OracleIT Support Analyst

Dec. 2011 - Oct. 2017Bucharest, Romania

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