UCLAIT Telecom Project Manager/Consultant
Oct. 2013Los Angeles, CASenior Administrative Analyst
As a member of the Information Technology Network & Communications Services team, the Communications Project Consultant is responsible for the coordination and delivery of services related to voice, data, and video technologies for a broad array of campus clients with complex or specialized requirements. • Prepared cost estimates for projects of varying sizes.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
• Built and established strong partnerships with teams, vendors and contractors.
• Led meetings with internal team members, consultants and contractors.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Conferred with project personnel to identify and resolve problems.
• Created and implemented processes to ensure successful completion of projects.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Advised senior management on best practices related to project management processes.
• Devised project strategies and scopes in accordance with established methodologies from conceptualizing ideas to implementing plans and optimizing operations.
• Prepared appropriate mitigation plans when needed.
• Conducted meetings with stakeholders to identify objectives, scope, and requirements for projects.
• Fostered positive employee relationships through communication, training, and development coaching.
• Completed daily quality assurance duties to provide feedback for improvements.
• Resolved escalated customer complaints or queries promptly and efficiently.