Melissa Centazzo

Business Consultant @Communication Conundrum, Inc.

🔥 Startup Founder💸 Marketing✔️ ITBusiness OwnerProducer⚖️ Legal🐦 Design🧨 Consulting🎥 EntertainmentScreenwriter🧮 Education✨ Business OwnerEvent ProducerUX/UI DesignerBrand DesignerTutorSoft Skills TrainerBusiness AnalystResearcherAdvisorProduct Consultant

Melissa Centazzo is a seasoned Business Consultant at Communication Conundrum, Inc., where she leverages her extensive expertise in strategic planning and project management to drive business growth and efficiency. With a keen understanding of business operations and processes, she has a proven track record of helping companies to streamline their operations and maximize profitability. Melissa's strength lies in her ability to understand and analyze complex business challenges and develop practical, innovative solutions. Prior to joining Communication Conundrum, Inc., Melissa has held several leadership roles in top-tier companies, honing her skills in business strategy and operational efficiency. She brings a dynamic approach to consultancy, combining creativity with business acumen to deliver outstanding results.

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Work Background

Communication Conundrum, Inc.President & CEO

Jan. 2008Greater Chicago AreaCommunication Conundrum is a minority- / women-owned corporation based in the Chicagoland area operating on a global scale. ▪ Provide Clients with Strategy and Growth Globally ▪ Fostering Client Relationships ▪ Develop Strategic Approaches for Client Success ▪ Make Sense of Clients' Chaos to Return Their Stability and Strength ▪ Provide leadership and experience to clients' company and staff. ▪ Work with clients all over the world, delivering products and services to our clients' global audiences. ▪ Possess a strong background leading globally dispersed teams. Services: Gap Analysis, Content Strategy, Content Optimization, Content Center of Excellence, Localization Center of Excellence, Editing and Proofreading, Business Process, Localization Strategy, Global UX, Transcreation, E-Learning and Training, Video Scripting, and Agile.

Scaramouche Productions, Inc.President & CEO

Jan. 1996Greater Chicago AreaA global film production and multimedia company that offers a wide range of producing, directing, and writing services. Scaramouche Productions, Inc. offers script consultation, script re-writes, script breakdown, research, production packages, budgets, business plans, and much more. If you have an idea for a film, video, or multimedia project, we can help you shape your dream into a reality. Tools: StoryBoard Quick, StoryBoard Artist, Movie Magic Screenwriter, Movie Magic Scheduling, Movie Magic Budgeting, and Final Draft.

CME GroupContent Localization Manager

Jul. 2023 - Mar. 2024Greater Chicago Area• Administer the overall translations process to ensure quality and timely delivery of requests • Maintain translations “library” and “memory” system for industry terminology across various languages • Manage portfolio of linguistic experts to provide the highest quality of translated content • Liaise with internal teams such as creative and digital on process efficiencies and final delivery of content • Collaboratively work with business on translation needs and adjacent departments such as Legal, Business Line Management, Product Research, and Sales. • Creating and controlling localization project budgets, vendor performance and cost tracking • Assist creative and digital teams on creating a localization strategy and guidelines for digital content • Leads overall strategy for localization management including process and system improvements and vendor identification and utilization

Once Upon an RFPProposal Program Manager

Jun. 2022 - Feb. 2023Greater Chicago Area▪ Oversaw a team of Proposal Consultants whom each lead their own individual projects. ▪ Monitored Proposal Team workload/availability, including contractors and employees. ▪ Monitor all client projects and their statuses. ▪ Held one-on-one sessions with Proposal Managers to evaluate their performance, provide updates on project changes from clients, and to inform them of any improvements to apply toward their leadership skills or to the overall project. ▪ Understood and tracked progress toward achieving our clients' strategic initiatives. ▪ Provided support and guidance across multiple project teams. ▪ Managed risks across multiple related projects. ▪ Ensured quality deliverables are produced. Tools: Microsoft Office, Microsoft SharePoint, Microsoft Teams, and Ontraport.

MetaLocalization Content Designer Consultant

Jul. 2022 - Sep. 2022Remote• Maintained systems and programs central to terminology management across Meta products. • Optimized content tools (ex: databases, reporting tools) using lightweight process to have a huge impact to customer base. • Created high-quality terminology documentation with high-level process improvements. • Worked with design thinkers, user experience, and content designers to document product terminology. • Evaluated quality of term documentation and analyzed existing systems and programs and sponsored improvements.

Amazon Web Services (AWS)Localization Program Manager (Technical Documentation)

Jun. 2021 - Feb. 2022United States• Collaborated with an array of AWS business owners and drove upstream localization strategies, but specifically with the Technical Documentation area for the AWS Documentation. • Collaborated with AWS localization staff and localization vendors to define localization scope, managed the localization process and support deployment of localized assets. • Connected closely with international partners and quality program to understand opportunities for improvement. • Designed and owned driving creative solutions to improve the localization process. • Responded to requests and issues in a timely and effective timeframe for clients and partners. • Collected customer requirements for program improvements. • Created organization and structure from ambiguous situations. • Monitored machine translation quality and work with technology and language quality managers to drive improvements. • Selected QA improvement ($2M budget) by language and documentation. • Communicated localization requirements and issues clearly and effectively to different audiences. Tools: Microsoft Office, Slack, Project Playbook, and internal Amazon products

XAPT CorporationLocalization & Technical Content Strategist

Dec. 2017 - Dec. 2019Hungary• Established and maintained an efficient process for the fulfillment of translation requests in a multi-stakeholder environment UX, documentation, and training. • Provided roadmap for long-range goals regarding staffing, productivity tools and workloads to maximize effectiveness. • Effectively communicated with internal stakeholders, language professionals and colleagues to ensure high quality translated materials with continuous process improvement. • Managed translation timelines and coordinate them with project timelines. • Established and maintained translation memories, adding appropriate weighting based on product and content type. • Collaborated with relevant stakeholders to resolve questions or conflicts related to terminology, language quality and workflow • Maintained workflow and tracked job status, communicating with internal stakeholders and staff to remove roadblocks. • Analyzed translation history and establish metrics such as words-per-product and translation segment reuse frequency. • Kept informed of shifts and trends in translation technologies, including artificial intelligence and neural networks platforms. • Developed and maintained terminology glossary and resolve contextual disagreements. • Handled translator queries for syntax clarification, balancing original creative intent with local cultural sensitivities. • Oversaw implementation of broad, editorial-level changes to translation memory databases. • Participated in other global language initiatives and actively contributed ideas and suggestions for improvement. • Screened outgoing source content for translatability, gauged appropriate agency, analyzed text to guarantee accurate word count. • Provided localization strategy and support of global clients such as John Deere, Gecolsa, Ziegler, Caterpillar, and others. Tools: Microsoft Dynamics 365 Translation Service (DTS), Azure DevOps, Dynamic Lifecycle Services, Microsoft Office, SharePoint, Teams, Yammer

Combined InsuranceTechnical Documentation Consultant

Jul. 2017 - Sep. 2017Greater Chicago Area• Worked collectively with Program Management Team and Workstream and Process Leads to create standardized documentation and templates, including process, policies and procedures, and service level agreements, coordinated with project teams and organization resources to document future state job descriptions (SIPOCs). • Accountable for documentation and integration of day-to-day departmental improvements, promoted and implemented standardized documentation across Teams. • Ensured Cross Project Business Process Dependencies are well understood between teams. Tools: Microsoft Products - Word, Excel, Visio, and SharePoint.

The SAVO GroupProduct Owner / Localization Strategist / Technical Content Strategy / Documentation Manager

Jan. 2016 - Feb. 2017Greater Chicago Area• Sales Enablement Product Owner for special projects, localization, UX, and technical documentation. Communicated effectively between the teams and Product Management to bridge any informational gaps. Notified Product Management of the solution who were not present at a sprint review, was a part of the group that defined and announced releases and communicates status, negotiate the priorities, scope, funding, and schedule, and made sure that product backlog was visible and clear. Acted as Scrum Master for various engagement teams, facilitating Scrum ceremonies (daily standup, planning, grooming, retrospectives and release planning). • Technical Content/Documentation Manager professional with a proven record of high success rate in optimizing technical user documentation/content, developing and leading technical writing team members, and managing global documentation projects. Experienced in establishing documentation best practices, templates, documentation technology, corporate and writing standards, procedures, processes, and methodologies. • Multilingual localization/globalization strategist with corporate and small business experience operating within the realm of domestic and international clientele. Experienced with the content strategy and management team in translating our customer-facing assets to different languages. Working closely with internal and external stakeholders with the Development and QA teams, in addition to other SMEs ensuring the successful design, implementation, and support efforts for the translation of the assets to 23 languages. • Worked closely with UX, Product Management, Product Owners, and Scrum Masters, and Development teams. Products: Aero, Sales Process Pro, CRM Opportunity Pro, Mobile Sales Pro, Sales Content Pro, Sales Presentation Pro and RFP Pro. Tools: VSTS, Trello, Slack, Adobe FrameMaker, Adobe RoboHelp, Adobe Captivate, Adobe Acrobat XI Pro, Adobe Presenter, Adobe RoboScreen Capture, and Microsoft Office Suite.

The SAVO GroupManager of Content Strategy and Globalization

Apr. 2013 - Dec. 2015Greater Chicago Area• Defined and executed the technical content and the global content and localization strategies for SAVO’s internal and external customers, assessed sales enablement documentation and content needs for SAVO’s applications and assumed a lead role in decision making regarding best practices with new processes, procedures, and technology required for creating an excellent documentation and content strategy. • Defined strategic approach to multi-language capabilities, supported language translation solutions for all of SAVO’s properties, conducted discovery meetings to understand our current translation solution, also explored integration options, and created a strategic recommendation for the right translation solution for our complex environment. • Defined and documented the appropriate translation solution architecture, defined multi-year budget model for translation services, including factors such as initial translation, ongoing support, quality assurance, licensing fees, and other elements. • Led technical content efforts for the translation solution and the development of the roadmap and budget forecasts. Applied evolving language principals to products, roadmaps and enhancements. • Supported translation and deployment of content and to develop and enhance translation workflows, including the intake and translation of new content and ongoing quality assurance. • Maintained organizational alignment across the departments by communicating language strategy to stakeholders and coordinating efforts. Company Products: Atlas, Channels, CRM Opportunity Pro, Mobile Sales Pro, Presentations, Proposals Pro, RFP Pro, Sales Content Pro, API, Integrations App, Microsoft Office Add-on, Microsoft Outlook Add-on, Multimedia, Platform, Search, Sales Insight Pro, Social Intelligence, Sales Process Pro, and Team Selling Pro. Tools: Adobe FrameMaker, Adobe RoboHelp, Adobe Illustrator CS6, Adobe Captivate, Adobe Presenter, Microsoft Office, Microsoft SharePoint, and Snag-It.

BPTechnical Content Writer, Analyst, and Strategist Consultant

Dec. 2012 - Apr. 2013Warrenville, IL• Supported the systematic management and improvement of end-to-end (E2E) processes, processing documentation efforts associated with existing processes and new business integration into the BSC, reviewing the existing BP Solar Purchase-to-Pay and Record-to-Report global (US, UK, Australia/New Zealand, Spain, France (including its territories (Martinique, French Polynesia, and Guadeloupe)), Germany, and Italy) WebEx-captured accounting process and procedure documentation, “shadowing” the BP team members to capture and record the global differences in handling (receipt (AR) and payment (AP)) solar warranty claims as well as customer support for all countries involved. • Created step-by-step instructions for the accounting (Oracle and Seybold), customer databases (Salesforce.com and eMaintenance), assisted in translating global WebEx recordings (Spain and Italy), supported domestic and internal entities in documenting and supporting the processes and procedures utilizing BP templates. • Additionally, provided support to the Project Manager and Operations to ensure success of the new work integration and process improvement for BP Solar. Tools: WebEx, SharePoint, Microsoft Office, and Snag-It.