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Work Background
XML InternationalNSR LATAM Operations Lead
Oct. 2024 - Jan. 2025Medellín, Antioquia, Colombia-Leadership & Technical Advisory: Spearheaded the first line of technical support, guiding the team through complex data challenges while ensuring efficient workflows and data management. -Master Data Management: Managed daily, weekly, and monthly operational routines to ensure the completeness and accuracy of NSR data for use by Finance teams, collaborating closely with Data & Analytics, Finance, and Strategy teams. -Month-End Close Support: Ensured seamless completion of Month-End-Close activities, enabling the company to close on the first Monday of every fiscal month. -Data Validation & Governance: Validated inputs from internal teams and bottlers to guarantee NSR serves as the single source of truth, adhering to NSR Data Governance guidelines to maintain data integrity. -Stakeholder Collaboration: Worked closely with the CDM team and bottling partners to clean and standardize hierarchy mappings and collaborated on BPP code creation. -Incident Management & User Support: Established effective processes for incident handling, ensuring system continuity, and maintained NSR system access, conducting periodic reviews. -Process Documentation & Standards: Created and documented standards and best practices for teams utilizing NSR cubes, ensuring consistency in data handling. -Technical Escalation Expert: Acted as the highest technical escalation point for NSR data processing issues, maintaining, updating, and optimizing Azure Dataflows and Pipelines. -Problem-Solving & UAT: Analyzed and resolved data quality issues, oversaw configuration and user acceptance testing, and integrated new bottlers into the reporting framework. -Stakeholder & Vendor Management: Built strong relationships with TCCC, Managed Service Providers, and external stakeholders to drive strategic IT changes and innovation in data quality processes.
The Coca-Cola CompanySenior Manager Data Steward
Oct. 2024 - Oct. 2025Mexico City, Mexico
VMLCoordinator - Coca-Cola NSR LATAM
Mar. 2023 - Jun. 2024ColombiaAs a Coordinator, I play a pivotal role in managing a team of three professionals and overseeing various aspects of operations. One of my key responsibilities is maintaining effective communication with clients and stakeholders. I serve as the primary point of contact, addressing their needs, providing updates, and resolving any issues or concerns that arise. By building strong relationships and understanding client requirements, I ensure their satisfaction and cultivate long-term partnerships. In addition, I am responsible for optimizing processes and workflows within the team. I identify areas for improvement, implement efficient strategies, and streamline operations to enhance productivity and meet organizational objectives. Through continuous evaluation and refinement, I ensure that our team consistently delivers high-quality work within established timelines. As a coordinator, I leverage my strong organizational and project management skills to prioritize tasks, assign responsibilities, and monitor progress. I am adept at balancing multiple projects and deadlines, ensuring that all deliverables are completed accurately and on time. Furthermore, I take an active role in the professional development of my team members. I provide guidance, mentorship, and training opportunities to enhance their skills and knowledge. By fostering a supportive and growth-oriented environment, I empower my team to excel in their roles and achieve their career goals. My role as a coordinator demands adaptability and agility. I proactively anticipate challenges, identify solutions, and effectively navigate through dynamic and fast-paced environments. I thrive in managing complexities and driving results, always seeking opportunities to innovate and optimize processes.
Geometry ColombiaExcel Specialist - Coca-Cola NSR lead
Oct. 2021 - Mar. 2023ColombiaNSR is one of the most important fields regarding Coca-Cola’s sales data. As part of this team, I have the opportunity to be in charge of the sales data maintenance for more than 60 countries in LATAM. Our team is in charge of securing correct sales data for all of the countries. Building daily, weekly and monthly reports. Helping users to correct mistakes for data submitted. Secure the information received is visible in a way upper users can understand. This job has given me the opportunity to learn other type of tools as Power BI. Enhance my speaking and writing abilities not only in English but creating a way to connect with people in Portuguese
Surgical Capital SolutionsCollections Specialist / Underwriting Speciliast
Jan. 2020 - Aug. 2021ColombiaAs part of Surgical Capital, a leading medical billing company specializing in the purchase of medical bills related to personal injuries in the USA, my role encompassed several crucial responsibilities. A significant aspect of my job involved analyzing and uploading new bills to be purchased by the company. I meticulously reviewed each document to ensure its validity and compliance with all necessary requirements. By carefully vetting the bills, I helped maintain the company's standards of accuracy and reliability in its billing portfolio. Collaborating closely with law firms, I played a pivotal role in validating the progress of related cases. By staying informed about the status and developments of ongoing cases, I proactively assessed potential risks and issues. This proactive approach enabled the company to make well-informed decisions and mitigate any potential challenges that could arise. Additionally, I took on the responsibility of working alongside attorneys and case managers to address pending payments. Ensuring that all checks were accurately processed and sent to the appropriate addresses was a crucial part of maintaining a seamless payment workflow. By meticulously managing the payment process, I helped facilitate timely and accurate settlements, contributing to the smooth financial operations of the company. In summary, my role at Surgical Capital involved analyzing and validating bills, collaborating with law firms, and managing pending payments. Through my attention to detail and proactive approach, I contributed to maintaining high standards of accuracy and compliance while fostering efficient payment processes.
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