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Work Background
The Executive Academic Coach - Professor Milyan HillsExecutive Academic Coach
Jun. 2024United Kingdom
AiimiFirst Anthropologist in AI | Senior Consultant (Services)
Jan. 2023United KingdomGenerative AI and related technologies have huge advantages to remove friction, stress and discontent from employee workflows. Organisational talent can be liberated from processes that get in the way of deep, rich and empathetic connections between customers and colleagues. The increased efficiency gained from process automation or decision-support from an AI co-pilot contributes to cost-savings, customer delight and the ability of employees to innovate. In short: everyone's a winner when AI is implemented in a human-centred, ethical and mindful manner. The Aiimi Way. As the first Anthropologist in AI, I bring a unique angle to understanding workflows, identifying where GPTs can assist colleagues to delight customers. I also focus on building colleague understanding of the need for Data Quality and Data Governance to reduce risks and biases from imperfect data for AI / insight use.
Providing expert input and leadership to a variety of prestigious client assignments, designing Data and Digital Strategy, roadmaps, implementation approaches and unique Proprietary Intellectual Property. Focused on delivering integrated Digital and Data Transformation and Strategic Initiatives - including Data Governance, Data Quality, and organisational / cultural change to enable achievement of stretching performance goals. Clients range from high-performance engineering through to utilities.
CappfinityHead of Product User Experience
May. 2022 - Nov. 2022Birmingham, England, United KingdomMapping and smoothing user flows to understand current perceptions of processes, then reduce friction and pain-points across the current product suite. Creation of first customer and user personas that collated cross-business intelligence and established a research roadmap to address areas of uncertainty. Rapid usability testing of existing screens, communications and other collateral leading to new and enhanced touchpoints for internal and external users. Leading innovation across the technical stack, advocating for users at design and inflight reviews and bringing together content and tone of voice
across all products, advertising, etc.. Development of tooling and other resources and assets for the company's first UX capability. Coaching and Mentoring peers and junior colleagues. Exploring AI enhancements.
HSBCSenior Design Researcher - User Experience
Nov. 2021 - May. 2022London, England, United KingdomLeading UX research in wholesale banking to enhance product, service and journey design. Involvement at all stages of the development cycle from pre-design through to release. Identification of new kinds of opportunity for customers, customer-users and front-line colleagues. Synthesis and analysis of primary and secondary data. Development of proprietary approaches to better understand customer-user painpoints, frictions and expectations across markets. Creation of repository of insights, benchmarking, targeted research, KPI / metrics / data analytics development and alignment.
The Academic Pirate - Making Study EasyAcademic Coach
Jan. 2018 - Jan. 2023Worldwide
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