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Work Background
ByteMe ConnectChief Technology Officer
Jul. 2023Cape Town, Western Cape, South Africa
Toshiba Cape TownNetwork Operations Manager
Apr. 2022Cape Town, Western Cape, South Africa
VO ConnectNOC Manager
Aug. 2020 - Apr. 2022Gauteng, South Africa
VO ConnectTier 2 Technical Network/Integrations Engineer
Mar. 2018 - Aug. 2020Sweet Thorn on Beyers, Bosbok Road, Randpark RidgePromoted from Tier 1 Support Engineer to Tier 2 Network and Integrations Engineer - I have gained knowledge in various networking technologies, comprising out of areas of L1/L2/L3. Current duties and responsibillites are as follows: Tier 2 - CISCO/NETWORK/RF ENGINEER -Switches and Router Configurations
-Network design and Security
-DNS Administration
-VFI and EFP
-L2VPN
-L2TP
-Dot1Q/QnQ
-MPLS
-BGP/OSPF
-Intracom 11GHZ Network Roll-out/Upgrade (Radio Frequency)
-MTCNA (Basic's Knowledge)
-Ubiquity Network (Radio Frequency)
-Reporting on and Statistical Analysis of Networks and Re-Seller Accounts INTEGRATIONS ENGINEER -Backbone Projects - Highsite/POP Integration/Development
-Client/Re-seller Project Planning and Integrations (Last-Mile) and (CORE)
-Technical Implementations
-Network Solutions and Analytics
-Data Center Environment Implementations
VO ConnectTier 1 Technical Support Engineer
Oct. 2016 - Feb. 2018Sweet Thorn on Beyers, Bosbok Road, Randpark Ridge-Remote network monitoring (WC/EC/KZN/GP/MP/FS)
-Switch and Router Configurations
-Network Management
-Network Troubleshooting on various topology and technology
-Network Development / Configuration
-Radio Frequency Equipment Setup
-Wireless L1 Troubleshooting
-Exchange/POP
-Management of Mail Firewalls
-Client Liaison for support-related matters
-Configuration of VOIP
-Management and meeting of SLA's.
JD GroupService Desk Analyst
May. 2015 - Sep. 2016Braamfontein, JHB / Sandton, JHB-SAP (SRS / HCM / CRM / ERP / SOLMAN)
-Branch query support and SAP Fault Management
-Remote Desktop / SAP Troubleshooting.
-Fault Investigations
-SLA's and Client Management
-Quality Control
-Customer Service - Process Implementation and Quality Assurance
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