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Work Background
NutunData and Insights Analyst
Jun. 2025Durban, KwaZulu-Natal, South AfricaSupport the development and refinement of segmentation strategies, dialler campaigns, and customer journey improvements. Present analytical findings to stakeholders in a clear and concise manner to support data-driven decisions. Develop and maintain interactive dashboards and reports using Power BI and Excel to support operational monitoring and strategic decision-making.
Platinum LifeQuality Assurer
Dec. 2018 - Jul. 2023illovo-Daily quality audits of lead generation, conservations, customer care and 5 sales departments - Assessing whether the calls, scripts, and company rules are all aligned to each other. - Give monthly feedback on the queries and fraud cases while using Microsoft Word, Excel and Access. - Assessing that the customer care consultants treated customers fairly and reporting any defects
Platinum LifeData Generator
Apr. 2017 - Jun. 2018illovoCollecting data from prospects in order to send out promotional gifts on womens health and cancer awareness.
NedbankTeller
Apr. 2016 - Nov. 2016Port Shepstone Area, South AfricaUsing Banking systems to provide notice of withdrawals, bank statements, processing withdrawals, deposits and contributing to sales.
University of KwaZulu-NatalSport executive committee
Oct. 2014 - Oct. 2015Gathering of quotations, using microsoft word, excel and powerpoint, organising buses for the different sporting codes, Planning for outreach programmes, allocation of university funds in assisting the different sport codes.
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