Platinum LifeQuality Assurer
Dec. 2018 - Jul. 2023illovo-Daily quality audits of lead generation, conservations, customer care and 5 sales departments - Assessing whether the calls, scripts, and company rules are all aligned to each other. - Give monthly feedback on the queries and fraud cases while using Microsoft Word, Excel and Access. - Assessing that the customer care consultants treated customers fairly and reporting any defects