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Work Background
CollabwareCustomer Success Manager
Nov. 2022 - Apr. 2023Vancouver, British Columbia, CanadaSpearheaded Customer Success initiatives across North America, the Caribbean, Africa, and the United Kingdom. Proactively pinpointed customers at risk of attrition. Facilitated customer software launches within respective organizations. Pioneered the identification and monitoring of user engagement metrics. Ensured product utilization and value extraction by conducting continuous engagement assessments with clients.
Consistently achieved renewal targets by discovering and executing upsell and cross-sell opportunities.
Optimized product value realization by leading customer onboarding processes.
SBG SolutionsAccount Manager
Feb. 2021 - May. 2022Vancouver, British Columbia, CanadaDistinguished as a User Engagement Specialist. Precision-engineered and implemented safety protocols to guarantee the well-being of attendees, staff, and participants throughout the event. Translated client visions into triumphant event experiences for consistently exceeding expectations. Led digital channels and traditional media to optimize event attendance and visibility. Formulated and executed targeted promotional and marketing strategies. Augmented event profitability and bolstered brand presence by securing high-value sponsorships and partnerships orchestrating comprehensive sales endeavors.
Ensured a robust pipeline of future event opportunities by expanding the client base and forging invaluable relationships through lead-generation initiatives.
Conceived/executed event designs, resulting in elevated attendee engagement and a visually captivating event atmosphere.
ChainXYSales Account Manager
Mar. 2020 - Jan. 2021Vancouver, British Columbia, CanadaOversaw and administered existing customer accounts, encompassing billing and renewal processes. Drove business development and initiated lead generation strategies. Proficiently managed contract completion and invoicing processes. Conducted customer demonstrations and delivered new customer training. Addressed inbound communication, including requests for information and lead inquiries.
Controlled CRM systems and meticulously coordinated the sales cycle.
Hawksworth Restaurant GroupDirector of Sales & Events
Feb. 2016 - Oct. 2018Vancouver, Canada AreaStrategized and executed a multitude of events, ranging from intimate gatherings to large-scale occasions with attendance spanning from 100 to 5000. Cultivated and sustained transparent and efficient communication with all operational departments. Showcased adeptness in overseeing all forecasting and budgetary aspects for office catering program, events, and private dining. Managed as well as updated departmental budgets and internal software dedicated to inventory management and ordering processes.
Steered the rebranding of the catering division and successfully launched the website and social media platforms.
Played an integral role in developing and supporting sales-driven initiatives across diverse channels.
Ferrari Maserati of VancouverMarketing and Events Manager
Jul. 2013 - Oct. 2015Spearheaded the launch of the new Maserati Ghibli, an everyday luxury car, across British Columbia. Directed brand planning, spanning editorial, digital, traditional media, and on-site activation. Maintained and continuously updated the dealership website with the latest inventory. Forged new partnerships, notably securing Maserati's inaugural presence at the Vancouver International Auto Show and establishing an affiliate program with Luxury Brand Partners to heighten the dealership's resonance among car and luxury brand enthusiasts.
Planned and executed a spectrum of dealership events, parties, and sponsorship activations, including the annual Luxury & Supercar weekend party, drawing an audience of over 400 and a budget of $100K.
Achieved a remarkable 40% increase in walk-in traffic from Q1 2013 to Q1 2014, directly resulting in a 15% surge in sales volume.
Jim Pattison Broadcast GroupAnnouncer
Apr. 2012 - Jun. 2013VanncouverSwing Announcer, prepare and execute live radio broadcast show, host and emcee live events, assist with promotions and trouble shoot technical issues
Urban Rec Sponsorship & Events Manager
Mar. 2012 - Jul. 2013Vancouver BCSeek out and negotiate sponsorship partners for Urban Rec's multiple sporting leagues, tournaments and events. Manage all events and onsite activations for Urban Rec and their partners.
Live NationMarketing Manager Western Canada
Mar. 2009 - Mar. 2010Marketed live concert tours across western Canada.
Created reports and marketing plans for all the tours and shows. Liase with Mangers, Agents, and Tour Managers from NY, LA, Toronto & Nashville.
Built Settlement reports and budget management from $100 to $5000
Universal Music CanadaMarkeing and Promotions Coordinator
Apr. 2005 - Oct. 2008Street and Non traditional Marketing planning and execution.
Street team management.
Support all Sales and Promotions, with design, online and text support.
Build marketing tools to support sales and marketing teams, and compile comprehensive reports.
Execute day of press and promo with artists visiting the Vancouver Market.
Madison Talent ManagementTalent Agent
Jan. 2004 - Jan. 2006VancouverScouted and signed new talent for agency roster, submitted talent for film, television and print roles and negotiated and created contracts for booked talent with productions companies.
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