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Work Background
LowellIT Programme Manager
Jan. 2024Hybrid
Card FactoryIT Programme Manager
Sep. 2022 - Jan. 2024
emovisProject Manager Contract
Mar. 2022 - Aug. 2022United Kingdom
G4SProject Manager Contract
Apr. 2021 - Mar. 2022- Led a third-party transitioning project moving from the existing integration to a new integrator managing the programme deliverables including scope, governance, risk management, resourcing, workstream management and end-to-end delivery.
o Upgrading existing work order management platform to support new integration.
o Impacts across finance, operations, operations support and client helpdesk.
- Co-ordinating and managing end-to-end device roll out including communications between the business team, third party suppliers, IT, senior management and client; deploying 6000 devices across 720+ DWP sites nationwide.
The Right Fuelcard Company - Fuel Card ExpertsIT Business Partner
May. 2020 - Mar. 2021Acting Head of IT & Projects, managing and coaching IT team
Established strong working relationship with key SaaS third party provider. Defined & rolled out ongoing change delivery methodology
Successfully delivered key IT & business transformation & migration project; merging 3 IT platforms onto 1 platform with change implemented across SQL databases, MS Dynamics and digital customer interfaces, along with updating supporting business processes
Business owner of network integration project to integrate TRFC with Edenred network
Defined 3 year IT strategy, along with associated budget and resource requirements, to deliver IT stability, automation, integration, business growth and customer platform enhancements Managing IT day-to-day service delivery, incident resolution and reviewing business processes to identify potential efficiencies and improvements
Engaged new telephony provider based on business requirements, functionality, and enhancing customer experience Driven contract creation for key IT provider relationships
LowellProgramme Manager
Nov. 2017 - Aug. 2019Leeds, United Kingdom- Turned around a business transformation programme transitioning from a merged company solution; including services, processes and data, onto the shared UK IT platform. Managed a team of 35 resources across 8 workstreams, with a budget of £7.2m. - Recommended a revised solution; reset timeline and budget expectations to exec programme stakeholders after acquiring a struggling business transformation programme, budget £500k, aiming to split the business streams onto separate IT platforms. - Established an IT environments programme delivering £2.2m worth of change and stabilisations across key focus areas in IT to support continued business growth. - Defined and introduced an agile release cycle to support and lead the initiation of a number of strategic digital projects including webchat opportunities, open banking capabilities and digital marketing changes. - Provided clarification and renewed business focus to the exec board for the 2nd half of 2019 through co-ordinating a mid-year strategic review of the change portfolio; reviewing benefits, resources, key business deliverables and delivery achievability. - Line managed a team of 5 project managers; supporting 3 of them through redundancy due to office closure. - Provided oversight of GDPR programme supporting the project manager in navigating and clearly communicating the requirements and expectations across the business. Also led the delivery of enhanced individual rights processes. - Active contribution and guidance provided to the PMO team in the redefinition of the change framework, particularly in regards to efficiencies, ease of delivery, and communication cross-functionally and, to key business stakeholders.
TransUnion UKProgramme Manager
Oct. 2015 - Oct. 2017- Managed the client hosted database programme which generated £5m through 8 client solutions. Responsible for recruitment, stakeholder management and resource management across 3 project teams including 30+ people
- Managed client relationships with regards to project delivery expectations, costs, technical requirements and project communications
- Strategic planning of programme roadmap to successfully deliver to all clients
- Delivered the new SAS campaign management solution with budget of £3.7m managing client, third party supplier, project team and exec stakeholders.
- Managing business risk through the reduction of technical debt and maintaining infrastructural standards across project solutions collaborating with ITS teams and Solutions Architecture
- Line management of the project management team.
TransUnion UKProject Manager
Jun. 2012 - Oct. 2015Leeds, United Kingdom- Delivered campaign management solution for a key utilities client, generating £1m in revenue for the business.
- Managed the investigation of a new digital proposition; understanding on-boarding data, moving to a Cloud based solution and validating benefit realisation.
- Created and rolled out a change management process to ensure regular delivery of change to the clients while maintaining a stable solution
- Empowered the development teams to take ownership of the solution, encouraging open communication and discussion on change designs to ensure shared knowledge-base and optimised development
- Delivered multiple projects simultaneously, working closely with multiple stakeholders, both internal and external, and development teams to maintain momentum and project delivery.
ISBANProject Manager
Feb. 2009 - Jul. 2012Leeds, United KingdomGE IT Platform to Santander Collections & Risk Platform Transformation
- Successfully delivered the Collections Transformation workstream of the Risk Systems Integration programme with overall budget of £2m.
- Managed the data migration of 4m accounts from 4 systems onto Santander Core IT platform including account status, financial and personal data into ongoing strategies to maintain customer journey and status.
- Delivered critical collections interfaces; IVR, Dialler, Letters, MI and Behavioural Management System.
GE CapitalIT Project Leader
Aug. 2008 - Jan. 2009Leeds, United KingdomStore Card Bulk Re-card
- Delivered this project on budget and to plan to maintain revenue following the identification of a production card expiry date functionality gap. It was business critical to ensure Customers received new store cards prior to their existing card expiring.
- Acted as both the IT and Business project lead working with Risk, Client Managers and Operation areas to define requirements, support testing and the production rollout.
- Co-ordinated and managed the offshore development team
GE CapitalInformation Management Leadership Programme (IMLP)
Jul. 2006 - Aug. 2008Leeds, United KingdomGlobal corporate GE IT project management training programme aimed to accelerate the career of top talent project leaders and graduate recruits. The course comprised of four six month rotations to gain experience in all areas of IT.
Rotation 4/Development: Release Co-ordinator
- Co-ordinated SIT and UAT testing for all projects within the release.
- Managed implementation planning phase liaising with Production Support and Service.
Rotation 3/Development: Website Click to Call/Chat
- Based in Stamford Connecticut, USA, as GE Money HQ.
- Managed and designed the global roll out of click to call/chat web-based technology.
- Designed & built workflow for the initiation process with new suppliers and third party contracts.
Rotation 2/Development: Comet New Card BIN
- Maintained Comet store card application opening by delivering a new APACs card BIN to the originations and account management systems to plan in a time critical project.
- Liaised directly with third parties to align project plans: Comet and Experian.
Rotation 1/Governance: Disaster Recovery Project
- Catalogued the key IT applications and software required in the event of a disaster encompassing three UK business sites.
- Documented the business requirements for the overall IT disaster recovery plan.
GE CapitalHigh Risk Collections Specialist
Jan. 2005 - Jul. 2006Leeds, United KingdomSpecialised in collecting bad debt from high risk customers through piloting new strategies and processes.
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