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Network Power<100 people
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Work Background
HPWorldWide Supply Planning Mgr Large Format Printing
Mar. 2024Barcelona, Catalonia, SpainManage Supply Planning activities for Large Format Printing. Lead Master Production Schedule and S&OP for 1B$ global business.
Universitat de BarcelonaExecutive MBA Professor
Feb. 2024Barcelona, Catalonia, SpainExecutive MBA Project Management professor
HPCustomer Support / Global Service Supply Chain Transformation Mgr.
Oct. 2020 - Mar. 2024Barcelona, Catalonia, SpainManage team to drive global transformational projects in the Services Supply Chain area with a focus on Europe/ISE markets and foster global processes standardization.
HPCustomer Support / Global Service Delivery Digital Transformation Mgr.
May. 2019 - Sep. 2020Barcelona Area, SpainLead the HP Global Services Delivery Strategy, Processes and Infrastructure across Consumer and Commercial business segments for both Printing and Personal Systems. Drive transformation programs incorporating latest business/IT trends, ie: marketplaces/platforms (ServiceNow), Business Intelligence/Big Data (Compliance/Fraud management), RPA automation, AI/machine learning and mobile apps.
HPCustomer Support / CEMA - Strategy and Transformation Mgr.
Nov. 2015 - May. 2019Barcelona Area, SpainLead Service Delivery Strategy and Transformation for CEMA: Central and Eastern Europe, Middle East and Africa, for HP Printing and Personal Systems group.
- Drive multiple transformational programs (CRM change, spare part parts supplier changes, NPS improvements, differentiated experience for Premium products) while achieving key KPIs (Value Capture 1.5M$/-5.2%, NPS > 45).
- Manage business relationship to major Service suppliers in the CEMA region.
HPCustomer Support / EMEA PPS Operations Manager CEE and MEMA
Nov. 2013 - Nov. 2015Barcelona Area, SpainLead Customer Support & Services Operation in CEE (Central and Eastern Europe) and MEMA (Middle East and Africa) for HP Printing and Personal Systems group.
- Drive Operational KPIs (via scorecard: SLA, backlog NPS, Quality) & exceed Value Capture cost reductions (1.7M$/-5%)
- Manage business relationship to major Service suppliers in CEE/MEMA region.
- Promote LSS and PMP culture, coach Green Belt project (RSA onsite process improvement).
Universitat Oberta de CatalunyaMBA Professor
May. 2013BarcelonaTeaching collaborations: Operations Management & Supply Chain (MBA & Executive education).
HPCustomer Support / EMEA PPS Engineering Manager
Sep. 2012 - Oct. 2013Barcelona Area, SpainEMEA platform Engineering Manager for Printing and Personal Systems Group (notebooks, desktops, inkjet and laserjet products) in Customer Support organization.
- Drive Engineering KPIs (RR, NTF, PartsConsumption) and Quality Management System.
- Achieved -24% RR30 reduction in key international supplier through joint process improvement project.
CSCMP Spain RoundtableGeneral Secretary & Treasurer & VicePresident
May. 2010 - May. 2015BarcelonaCSCMP is the preeminent association for professionals in supply chain management. CSCMP provides educational, career development and networking opportunities (>9,000 members around the world).
8 SCM professionals revamped succesfully Spain Roundtable in May 2010, bringing European Conference and yearly "Supply Chain Leadership Summits" with key speaker like Dr. John Gattorna (Dynamics Supply Chains), Dr. Simchi-Levi (Flexible models) or Dr. Yossi Sheffi (Logistics Clusters).
Performed multiple roles: General Secretary (2010/2011), Treasurer (2012/2013) and VicePresident (2014/2015).
HPEMEA Supply Chain Planning Manager - Industrial & Commercial Graphic Arts Products
Jan. 2008 - Dec. 2012Operations and Business Management for SCITEX Products (Hardware / Inks / Media).
Key achievements: transition and forming new team without business disruption. Consolidate Operations in one logistics partner. Implemented S&OP - Sales & Operations Planning monthly review with Marketing and Operations. ERP integration stabilized in 2 months. Accomplished inventory and cost reduction goals.
HPEMEA Supply Chain Planning Manager - Consumer Products
Jan. 2007 - Dec. 2008Operations and Business Management for Inkjet Business Products. Role included as well Quality Engineering Manager. Key achievements: multiple successful NPI product launches while keeping quality costs below targets.
HPIPG Global Customer Support Operations - Consumer Warranty Manager
Jan. 2007 - Dec. 2007Responsible for Consumer Inkjet and Supplies/Media product lines, manage Warranty line financials and Customer Satisfaction results, manage product quality escalations (technical and/or relational). Key achievements include: Defined and implemented strategy on “Web Only” support for 2 PLs.
HPEMEA Consumer Supply Chain Operations - Consumer Business Lead
Jan. 2005 - Dec. 2007Responsible for 3 Consumer product lines. Team lead for planning and business management department, demand and supply matching, product life cycle management: NPIs, EOLs, allocations/excess situations, supply chain costs and inventory management on the different warehouses across EMEA.More than 500 sku’s, 5 team members, most of them remote. Key achievements include: reduction on strategic inventory to support inventory goals without jeopardizing availability.
La Salle BCNSupply Chain Master Degree Director
Jan. 2004 - Dec. 2007Responsible for Master Degree management in Supply Chain Management and Technology. Define strategy, resources and master degree content, develop and organize events/conferences.
Key achievements included: improved students index satisfaction by 20% in 3 years. Developed stages in the program: Short Sea Shipping (BCN – Rome, masterclasses and workshops while in ocean transit) and Beauvais/France logistics hub visit.
HPEMEA Consumer Business - Business System Expert in SAP APO-SNP
Jan. 2003 - Dec. 2005EMEA business representative in global IT project, implementing SAP-APO/SNP. Project objective was to establish a new tool to plan aggregated demands considering manufacturing capacities and distribution needs in weekly planning cycles. Participated from design phase, construction, testing, ‘go-live’ and stabilization. Key achievements include: Development of system logic and deployment across EMEA planning community. Project drove -40M$ inventory decrease and improved regional rebalancing leading to improved global availability (-15% stockouts).
HPConsumer Business Operations European Organization - EU Manufacturing / EMEA Regional Planner
Sep. 2000 - Dec. 2003Led the manufacturing plans, owning MPS (Master Production Schedule), 12 months rolling horizon for 5 european factories (Spain/Hungary) and managing 100 printer SKUs. Manage EMEA inventory and distribution from the different warehouses across Europe for 2 PLs. Coordinating multiple NPIs for Deskjet, PhotoSmart and All-in-Ones with close linkage with Marketing, R+D, manufacturing and distribution organizations.
Key achievements include: Successfully launch 30+ NPIs. Manage the manufacturing ramp up until 1M manufactured printers / month and the ramp down/discontinuance and transition to Asia Operations.
GonvautoOperations Engineer
Jan. 1997 - Dec. 2000Define and control manufacturing production via KPIs, several manufacturing process improvements. Manage 4 supervisors and 80 indirect employees, customer claims, and ISO9002 internal quality auditor. IT project implementation for production control, involvement in several group workshops for process improvements.
IAESTEMechanical Engineer Trainee/Internship
Jun. 1996 - Aug. 1996University of MiskolcInternship on mechanical modeling for a rubber shock system at University of Miskolc (Hungary).
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